Ocean Mazda

Couldn’t be happier with my experience at this dealer. Great customer service and atmosphere. Quickly attended. Walked out with a new car with competitive pricing. Allen was the one who helped me out. Very invested in what he does. Will definitely be coming back to do business here again.

When it comes to making a deal, they are excellent, I cannot complain, they met my every need when it came to car buying or leasing. NOW, when it comes to service, they are far off. I’ve tried taking my car for oil change 3 times and they reject me. The first time, the 2 guys at the service department did not know what «Synthetic Oil» was and I didn’t have time to explain to them how to do their job and what products to offer. The Second time, they didn’t have enough mechanics and the third time I made an appointment for my oil change and to fix a recall, when I got to the Dealer, they couldn’t take me because they were full… then I asked. WTF are appointments for? I’m still waiting for the answer. Ever since, i’ve been taking my car to the Mazda in US1.

Awesome experience, went there and left with my new car and got and incredible deal, salesman and financial manager Reinier Padron made the process smooth and simple no hidden fees everything pretty transparent, I would recommend the dealer to anyone, love my new ride, can’t be any happier with the service that was provided !!!

What a Good and profesional service provided by Mr Leo Veras, and Osmany, they go the extra mile to give you what you are looking for… thank you!!.
I definitely will recommend a friend to go there and by a car.

Don’t judge a dealer by the way they treat you when trying to close a deal. Judge them based on their service after all the paperwork is signed.
I’ve never had such a bad experience with a car dealer like i’ve had with Ocean Mazda. Everyone is very nice and smiley when trying to close a deal, but the minute the paperwork is done everything changes. To begin with, they didn’t have the color we wanted so they had us sitting around waiting for over 5 hours until the vehicle arrived. We didn’t get offered water until 4 hours in. The car arrived dirty and was pretty much given to us after throwing some water on it. The sales person was already in the middle of another sale and never came over to explain how the features on the car work, thank god for common sense to get us through it. As part of the deal i was supposed to receive a check for my trade in a few days after the deal was closed. I stayed in contact with the sales person for three weeks where every time i reached out i would just hear, oh it should be ready tomorrow! My patience ran out when i got into a car accident and realized that i didn’t even have the loan information for my new car and my trade in still hadn’t been paid off. I called the dealer that night and spoke to Rey Padron and explained my situation. Rey assured me that they were finalizing the paperwork with Chase and i should have everything taken care of by end of week. BULLSHIT! We had to go in person to get the check owed to us because they stopped answering the phone and even then the «deal» had not gone through to the bank. To make a long story short these people just lied to my face, ignored my messages and at the end of the day didn’t even send my full payoff amount to the bank. It took them over a month to get all that straighten out! There is no customer service or respect after you sign the deal. It is truly embarrassing that people conduct business in this matter. All i wanted was someone to be honest with me and tell me what was the hold up from the beginning. Instead they play hot potato and lie to your face. The worse one of all was Leo Vera who told me i was combative! No, i’m upset because i expected a level of professionalism and customer service that i never received!

I do not believe these people. I inquired about a, mazda, online and I was contacted the next day by someone named Olga. I responded to her saying thank you but I had bought a vehicle somewhere else. This women has, not stopped hounding me. I continue to keep having her «reach out to me » …really? Did you not hear me the first time. It’s apparent they do not listen to their clientel. I made the right choice not going with them. A bank account is all you are to them

Went in today just to get a quote and left with a new car. Service was very helpful and friendly. Got a very good deal and was out within 2 hours! ! Thank you to Alan for all his efforts and assistance in getting me in the car I wanted. I never felt like I was being pressured into anything while I was. Great experience and even better now that I have a brand new car! Thank you and will gladly recomend this dealership to all those interested in a Mazda. So loving my new 2016 Mazda 3!!! :)

I like their cars and have had 3 mazda’s consecutively. But my loyalty ends here! I have been disputing a disposition fee that I should never have been billed since I did take out another Mazda. This is a breach of contract and the gentlemen Gene who was helping me with this issue has stopped replying to my emails. The professionalism at this place is at an all time low. I have been taken to collection and I am completely dissatisfied with their customer support. I got scammed at this location with false agreements and 8 month after turning in my lease I was billed for something that should have been waived according to the seller and the contrast agreement.

There is nothing like the service and great customer service Ocean Mazda has to offer. From beginning to end. Everything about purchasing my car to the service experience with Ricardo T. has been flawless! Highly recommend it! Love my CX9 and will travel to Doral just for the amazing Ocean Mazda service experience every time.

I am soooo happy we went to Ocean Mazda. The service provided was top notch and the deal I got was unbeatable. Thanks to Antonio, Raul, and Alexander I left with my new baby. I havent had a new car in over 15 years. The Mazda 3 is so much fun to drive. The selection at Ocean Mazda is huge. If you’re in search for a mid size sedan I recommend the Mazda 3 and I definitely recommend you go to Ocean Mazda. You’ll be glad you did.

Muy buen servicio, son muy atentos con los clientes. Definitivamente es un buen sitio para hacer servicio a tu carro.

A unique type of service, Options for everybody and commitment to help.
Well recommended.
Very pleased.

New in town and purchased a Mazda 3 here with the help of internet sales manager JC Fernandez. JC was extremely kind and knowledgeable. I enjoyed working with him. There was some confusion about the method of payment caused by a miscommunication, but everything worked out in the end and I am very pleased with both the car and the service I received at Ocean Mazda.

Could not have had a better experience. The guys at ocean Mazda are really excellent. Well informed, fantastic customer service, and so nice. They really went above and beyond for me today and I could not be happier with my purchase. Jorge was my sales person and he was so knowledgeable and helpful. Dyango really did a fantastic job in getting me the absolute best price. I would let my grandmother walk in by herself to buy a car here. Impressed is an understatement considering the experience I had earlier in the week at Mazda North Miami.
Really, if you are looking for a Mazda, this is the ONLY place in miami to go.

I went to test the Mazda 6 and I took the True Car pricing quote from other dealerships just to see their reaction. Well they would not even negotiate below their MSRP. another dealer had no problem in matching it. Im still deciding between the Mazda and the Accord so If I decide I would take my business elsewhere… the sales guy was nice, the arrogance was with the managers… they have not realized that they are operating in a market and competitive environment…

Recently purchased a pre owned vehicle from ocean Mazda… always hated dealing with sales but the gentleman Gilberto Valdes from Internet sales was absolutely superb… didn’t feel pressured and he took into account all of what i was looking for. Overall all of their staff was extremely friendly… would repeat buy from them and will recommend!!! Thanks.

They’re not awful, but I wouldn’t buy a piece of gum from these guys!
I was so enthused because I really wanted a Mazda3 or 6. The designers have changed the body of the car, making it look very sleek and sexy. So, I inquired about the specific models I was interested in online; yes, I’m a researcher.
I walked in and was immediately greeted by a young woman who told me the person that was assigned to me would be right with me. The next ten minutes would decide whether I purchase/​lease a car here or not. ALL the salesmen were sitting, lounged back, and chatting. Just the fact that they looked so lazy gave the impression that they were the wrong people to do business with.
My assigned salesman finally came to greet me and had nothing ready. He walked me out into the lot and made me wait for him for another ten minutes so that he could get the key of the car I was going to test drive. He was not prepared to sell me the vehicle. It was honestly a shame that I knew more about the vehicle than he did. When I did ask him a series of questions, he literally pointed to the sticker on the car’s windshield, and told me to read it.
Even after I practically sold myself the car, I asked the salesman what the next step was, and he told me that I could come back tomorrow (it was 21:00) and we could discuss it further. HA! Not only did they fail to entice me about my potential new car, but they made it seem like my business was not valued.
You’re supposed to walk out a car dealership with a smile, whether you buy/​lease a car or not.

The waiting time for the processing paperwork is quite long on Sunday.
But my sales consultant Jorge Vazquez deserves 5 stars.

Excellent service and the prices are decent. They have TVs vending machines and best if all wifi with a small business center. This is by far the best Mazda I’ve been to. It’s a ways from my home but worth the drive. I purchased my car here and come for service. Free transportation within the area.

The worst Mazda dealership ever. Spent 3o min sitting around waiting for someone to help me. Only two people working there and the rest sitting around. What a waste of time.

Been coming here since 2004 when I bought my Mazda 6 and my Mazdaspeed 6 in 2006. Never had any issues with customer service, sales or parts department. I had my personal mechanic here until he got sick. If you can ask for Matt or Chulo to work on your car if you have major issues with it. Weekends are usually busy so come early if you don’t wanna wait a long time. Service department has changed so try to get Andy if you can he’s real good.