Planet Dodge Chrysler Jeep

If I could give them no star I would PlZ don’t come here to get service. They are extremely rude my wife when to take her new fiat she got in north Miami to get checked an they were super rude told her they can’t take care of her an she needs to go to the place she got her car we live in doral the car is new an is covered by warranty if they are an official service department they should see her vehicle. My wife called me I told her ask to talk to the manager she spoke to the baldheaded manager which didn’t care to explain anything an was disrespectful to her. Yelled at her an said he services who ever he wants. Unbelievable the staff an management they have to represent the company this people will never have my business an I forever going tell everyone to avoid this place.

I had an amazing experience at dodge this past Saturday! Wonderful customer service by sales rep Valdimir Rivas and team! Super attentive, professional. Thank you all for an excellent service! I’m loving my new Dodge Charger!!!

Great buying Experience at Planet Dodge. Love my 2016 Dodge Challenger R/​T Plus. Great Sales Experience with Vladimir Rivas. Very Knowledgeable and Professional…

After a horrific experience at another dealer that totally put me off from car shopping, Vladimir comes in and saves the day. From the moment we stepped in the door, he was friendly and knowledgeable. I loved everything about buying my new car. He let me explore on my own and knew exactly when to talk and went to let me «process» and make decisions. He really wanted me to get a car that fit my need, not just one to get him a paycheck and I really appreciated it.
The process was long, but that is not unusual to car buying and everyone was so courteous that I didn’t even mind. I love my new car!

Gilberto Hernandez and Ken Morrabal were amazing salesman. Everyone was! Maybe the girl at the front desk was a little annoyed with life, but nothing like these reviews say! Helpful, nice, knowledgable, and funny at times were the employees. Definitely coming back to buy a Jeep Commander or a Patriot since they’ve got a lot of those.

Junior from the parts department is very nice and helpful. However, the service department is sssslllloooooowwwww. I guess it’s maybe my fault. I asked if I should leave my car there to have a new key fob programmed, and come pick it up later. I was told they would do it «right away» and I should just wait. 3.5 hours later they were finally done. 3.5 hours to reprogram a key fob? Next time I will ask what they mean by «right away». I want some other upgrades done to my vehicle but it won’t be here.

This is the first time ragtag age been treated with respect and professionalism. Auto Body Experts USA has two of the best employees. Max and Carlos are right on point. They keep you informed at all times. They treat you like family and they seem to care a lot of how they work. They really do a good job I would definitely recommend I love this job to everyone I know. Max goes out of his way to make you feel special and important and that your car should be come out of the shop without a blemish.

All about taking your money and never getting any help after that. Rude salesman Andreas was very helpful until the moment my check went through and the attitude totally changed. Do your self a favor and do NOT buy a car from here.

I used to get my Jeep Grand Cherokee serviced here because it’s close to home. They totally suck and even gave me my car back once with the same problem it had when i took it in, then tried to charge me because my warranty was almost over. Luckily, almost doesn’t count and they had to fix it at no cost. Ed is an older dude who is really patient. Luis was straight up rude and has no customer service etiquette.
Recently I went in to buy a new car. ASHLEY GALAN is awesome and made the experience a very pleasant one. When you are going to buy a car do your research. Don’t let anyone push you into a car you don’t want or a payment you can’t afford. You always have the right to walk away. Like me, you probably hate this place, but know it’s close to home. Give Ashley a chance and let her change your mind about Planet. She is very knowledgeable and patient.

Just got my oil changed about 15 mins ago, at this dealer. Excellent service by the service advisor, and got the car back in about 45 mins. Would definitely go back again! Thank you Planet!

Yesterday I purchased a 2015 Jeep Limited in white and I must say I’m completely satisfied with the service. Our sales associates Sadek and Mark were wonderful and honest! I felt comfortable with my purchase and looking forward to working with them in the future.

I went with my husband to this dealership with advertisement form the internet about the Jeep Wrangler I wanted to purchase, I was told that whatever I found In the website for Jeep wrangler would be honored. After much discussion going back and forth between the salesperson and the managers, it Was denied. Don’t trust these scammers. You should be a company of integrity and honor your word, had I gone to Unilocal first, I would have been able to see all the horrible reviews and not wasted my time. BEWARE– for this dealership that does not back up it’s word. It’s a shame and they really don’t care about the client, and they certainly don’t value integrity!

Went to this dealership to get a recall item fixed on my Chrysler. Gave them a car that was running, when I returned the next day the car was no longer drivable. Had to be pushed into a guest parking space. I left it there another day they said they would look at it and they just called back and said they did nothing to it its not their problem. You could tell the Car was not even looked at. The manager Joe threatened with charging us money if we didn’t come and pick up the vehicle. So we had to get a tow truck to tow our vehicle back home. They basically wiped their asses with our problem. Provided the worst customer service.

They don’t sell me the advertised car which comes with over 5000 lower than MRSP.
They force me to buy a car 5000 above MRSP with lots of add on.
They also changed the car without noticing until later I found it was not leather seat.
And they repeatedly telling me you are not helping after I found the car was changed?
Why God created so bad dealer?

I was looking to purchase a Jeep Cherokee. After being greeted by Lysander, he showed me the available options they had on their lot. I was looking for a latitude with the altitude package, as well as a sunroof. He told me that was not an available option on the model (which i knew it was because I did my research on the car before I came to shop dealers). We test drove another model. While doing the test drive, instead of talking to me about the car and telling me the features and trying to sell me on it, he wanted to talk to my boyfriend about what a nice car he had.
We wanted to talk pricing because I need to buy within the next 3 days. When we sat down he asked what my payments would be. He said they couldn’t be under $ 400 and If I wasn’t going to pay that then we don’t have a deal. He also told me that no other dealers in the area would never sell me a car for that price, but if they do call him and he could match it. Lysander didn’t even get the manager to come over and talk to us. After being very frustrated that they would not even negotiate, we left. Not to mention it wasn’t even the model I was looking for.
The next day I went to another dealer in the area. I ended up purchasing a Jeep for the price I was looking to pay (payments under $ 400), they also had the EXACT model I was looking for with the sunroof, even though the sales rep at the previous dealer told me wasn’t an option to get that combination. I left with a car that day. Don’t waste your time here. There are many other jeep dealers in the area that are pleasant to deal with and actually want to sell you a car.

Do yourself a favor and DO NOT bring your car here. The only reason there is even one star is because I can’t leave a review with 0 stars. The service advisors (Luis in particular) don’t know what they are doing and when you bring your car back for a problem THEY caused, they give you attitude like it’s your fault. Never again!

The horrible experience began at purchase back in May. We needed to lower our monthly payments and had heard great things about Dodge so we came to Planet to lease our Journey. The sales man was horrible. The whole process took forever, Dodge took over a month to payoff our old car and in doing that Ford hit my credit score for late payments.
Now, 3 months later, and only 2900 miles, my check engine light is on, car smells like gas and it runs horribly. Came in to service department and it is packed. Going to take 3 days just a to look at it. I am only receiving a free rental because the car is so new. I’ve been here for an hour now waiting to get a rental car.
I hate how everyone automatically speaks Spanish to you!
I will not be returning for service and when my lease is up I will most definitely not be returning to this dealership!

There service department is great if you get acquainted with the right service advisor.
Fact of the matter is that the serviceadvisors aren’t the ones handling your car. The «techs» they got behind the garage door are mediocre at best. Every time I’ve gotten my car back from the service department it comes back with another issue.
Only reason I put up with this service department is due to the fact that it’s the closest Dodge I have to my house. And I know my service advisors quite well. I have to deal with crappy techs, but that’s just part of the game at dodge.

Terrible place. I’ve come here on a previous occasion looking to buy a jeep but thank goodness I didn’t do it! Today I am bring in our ram for service and it’s been about 30minutes of waiting for someone to get off their butt and show some «customer service» not only have we had to ask everyone and look like fools because no one wants to take care of you they make you go ask another person and so on! I don’t like to post such negative reviews but this is terrible rude staff!
If I could give negative stars I would.

The service department here is essentially a Potemkin village. I arrived at 6:30 — 7:00 pm on a weekday night (they close at 9:00 pm) and I was told they had no one there that could do oil changes and it would take over an hour for a guy to arrive. You’d think I could get quick service at a slow hour, but fine, okay, I’ll come back another day. I arrived the following Saturday morning and I waited for two hours for an oil change. When I asked what the hold up was, I was told it would take another 45 minutes. A warning would have been nice. I took my car and immediately went to the Dadeland Chrysler dealership where they began the oil change immediately.
I am convinced that Planet Dodge staffs its service department in a manner calculated to ensure no wait time will be less than two hours. Just go to the Dadeland Chrysler dealership – they’re solid.

You bring your car to fix something, they say they fixed it, and then a couple of days after you realize they fixed nothing. You bring back the car, they say it’s something else and charge you again! Second time that happened! «Oh sorry! We couldn’t see it at the first time»
Stupid! Unprofessional!
Don’t come here to fix your car!