Doral Lincoln

I went to Doral Lincoln the other day for an oil change and wasn’t surprised with the service I received. All staff members at Doral Lincoln are incredibly polite! Everyone says good morning and smiles (it was morning time when I went). Lincoln is part of the Ford family. It’s basically a high-​end Ford. I recommend Lincoln if you’ve never driven this car company before. I recommend going into Doral Lincoln for a test drive. You won’t be disappointed with the incredible service.
I made an appointment for 8AM and arrived at about 7:45AM. They immediately took care of me and I was out in about an hour and a half (that included a detailed car wash which is always included for all customers during visits). My oil was changed and I got a detailed car wash. My Lincoln was happy and I was happy. A quick tip: be nice also; I always take doughnuts for the staff in the mornings so they can have breakfast. If you treat them well they will treat you well. Thank you Doral Lincoln for being awesome at all times!

Bought a used Mercedes Benz from them last year. A few months later, the car broke down and cost me thousands in repairs. The car has had other issues I learned about after the purchase, they didn’t disclose any of them. I later realized I was ripped off and overpaid for the car. They were very eager to make the sale, once the sale was made they had no interest in hearing my issue. Beware when buying a used car from them, especially an import luxury car.

Well, I guess I wrote my previous review before getting to financing. The guy in financing acted as if he knew everything and was doing me a favor! Not very nice, cant recall his name (I think Johnney). Any how, other than this experience, everything turned out well. Sales team is excellent, my love to Cecilia & Hans, Oh and Javier the manager who got everything in order for me. Im changing this review to 4 stars because of the finance guy, really, he was a real debbie downer, I don’t know if it was late and he wanted to go home, but in any case, guy was a joke, couldn’t change address on lease or date of next payment, this isn’t the first lease I do, these things CAN be done, not to mention it was already about 10pm, too tired to put up a fight. I’m going to have to call Lincoln now for these changes, just ridiculous and unnecessary.

Just left there a couple hours ago. Called them early in the morning after a car I had seen online. Spoke to Maria and asked her whether the car had been in any accidents. I was told «no it has a clean carfax» so I reiterated «no damage correct?» no sir, no damage. I then offered to put a deposit with a credit card so I could drive there to see it and it wouldn’t be sold in the meantime. She took the information over the phone and was very nice, I drove down there…
Get to see the car and within the first 30 seconds of walking around the car I notice that the rear driver’s side quarter panel had been completely repainted as well as part of the bumper. I looked at the salesman who told me «well there’s nothing on the carfax and no structural damage, the airbag didn’t deploy» Hmmm… right and you would know that how? Somehow at this point I was thinking my checkbook wouldn’t be deploying either…
Bottom line was I wasted literally half my day traveling back and forth to this place to see a car which had been in some sort of accident. Carfax or not.
Doral Lincoln would have my respect if they would just have mentioned to me over the phone that the back of the car had been repainted and let me make my own decision whether to proceed or not.
If you opt to purchase a used car from here, beware and make sure to inspect everything carefully.
I won’t be returning though.

The only reason that Doral Lincoln gets a single star is because it is the bottom of the barrel. DO NOT BUY FROM HERE!
We went in to buy a used car right before Christmas. The prices looked great. It was at night and I went on to look at Lexus IS 250. After looking at it the salesperson said they would not hold for further inspection during the day without a $ 1000 deposit. After doing so, I went back the following day and realized many of the ‘used cars’ were damaged in accidents and fixed there, that’s how the prices are so low. I didn’t want a crashed car to start with so I asked for a refund on my deposit to go elsewhere as we needed a car after a bad accident (right before Christmas)
Long story short– it took over three weeks to get my $ 1000 back. Even with speaking with one of the managers, he told my wife in these words «what do I look like, The Federal Reserve?»
Horrible customer service and wrecked cars.
The Lexus I was looking at was not the only one. I was also told it was not involved in a wreck.
Do not go here at all.

SAVE YOURSELF FROM FRUSTRATION AND STRESS! DO NOT BUY ANYTHING AT LINCOLN DORAL! I wish I didn’t have to give a star. Customer service is the worst! Bought a car from this dealership, sales person (David Marrero) We signed all the papers but couldn’t leave with the car because he told us that the car was just delivered and they needed to detail it and fix scratches on the bumper before they could give it to us, this was Sunday he told us the car would be ready by Monday no later than Tuesday, Tuesday comes around he tells us they have to ordered a bumper it will be ready for pick on Wednesday, Wednesday comes around David says they are working on the car should be done soon. Thursday and Friday comes around the car is still not ready by this time it’s been a week and I’m LIVID I call him he tells me they ordered the wrong bumper so he was lying this man David is a LIAR! they were never working on the car! I asked to speak to a manager he tells me they will have to reorder the bumper on Monday, we are going on two weeks and I haven’t been able to get my car! The worst part is that they haven’t even offered to give a loaner until I called a week later. This has been the worst buying experience ever! I am very disappointed. Save yourself the stress go somewhere else.

BEWARE OF THIS DEALERSHIP! If I could give no stars I would!!! I leased my new Lincoln on June 10^th and was thrilled. I was a long time Mercedes customer, but was so impressed by the luxurious amenities the new Lincolns offer and at such a great price. My sales guy Daniel was nice enough, but everything went through his sales manager Jose Rivera, who turned out to be less than honest. If you are currently working a deal at doral Lincoln, watch out for this guy!
The dealership expressed an Interest in buying my Mercedes GLK, but I still had a little over 1 month left in my lease. I made it abundantly clear that I wanted to get out clean from my Mercedes and not have to pay anything Mercedes billed at the end of the lease. Otherwise, I’d wait it out and explore my options then. Jose assured me that Doral would take care of everything and all I would have to pay out of pocket would be my down payment on the new Lincoln. As you can probably guess, that turned out not to be the case.
On the 16^th I received a bill from Mercedes for $ 1,199 and sent it to Jose. After many phone calls to Jose I have received numerous answers (we sent the payment, I’m sending you a copy of the check, we sent a partial payment to cover your last month and the miles, and on and on) but to date Mercedes has received nothing and I have no proof of payment. The last few days he’s avoided my calls completely so today I went back to the dealership. The GM (Miguel Otero) didn’t have the decency to come talk to me in person, but was quite comfortable sending another poor manager to do his bidding, and tell me that there was nothing in writing binding them to pay anything to Mercedes. I couldn’t believe it!!!
At this point I have reported them to Lincoln Motor Company and they are investigating. If you plan to shop here, read everything you sign and get every last detail in writing!

I have purchased many cars from this dealer, i have to say that my experience every time i deal with them is good. Yes, i have had some issues on a couple of them after the purchase but the reality is that if you are buying a used car you need to know that issues may come with it.
The sales guys and finance managers i have talked to are extremely good. David marrero and Augusto are a pleasure to deal with.
I highly recommend the dealer, stock of cars they have is good and in most cases they are very clean

I called on Friday and I asked to speak to a salesman. This guy comes out and says he is the salesman he is name Javier. I speak to him and he assured me the vehicle is there and get me an appointment for Saturday at 4pm. I call him at 4:30 and tell him I would be there in 5 min. He said ok no problem. I get there and he tells me that he is the internet person and that he is going to present me the salesman Yencarlo. Right there then I should of left because If u start with a lie from the beginning the whole deal will be a lie. He was not the salesperson he was only an Internet person that brings customers no matter what the customer explains to you or his needs. I get in and I sit down from approx 30 min because the salesman supposely went to get the keys of the car. When he comes backs he says come with me and takes me to my car and says vehicle has been sold this morning thank you for coming and please come again. I leave and I text Javier and asks him if you know I was coming from homestead almost an hour trip why couldn’t you tell me that the car was sold. He said the car was sold 3 hours ago but you should of stayed. I said the salesman took me to the car, literally took me to my car walked me out. He never responded back. Please do not go there very bad experience from the beginning. Like I said salesman is Yencarlo and Internet person Javier worst customer service ever.

Bought a used 2013 Lincoln MKX on 2÷21÷15. Traded in my 2010 Lincoln MKX that had an outstanding loan. As of 3÷11÷15 they have still not paid off the loan even though they said they had. Filed a complaint with Lincoln and the State of Florida waiting on action.

DON’T BUY AT DORAL LINCOLN!
Worst Car buying Experience EVER!
We purchased a vehicle Dec. 2014 from Carlos. The sales guy Carlos was super nice before the sale. There were dings and scratches on the car we were interested in and he told us «oh don’t worry we will take care of it» I told him how does that work because my husband and myself work weekdays and can’t drive down to have dings/​scratches fixed. Carlos said «don’t worry I will have my guy go to you». the deal was done. It’s been two months of hounding Carlos down, he won’t return any of our calls. He screens his calls on his cell phone and if we say who we are he says we have the wrong number!!! I finally called the dealership directly and spoke to Sales Mgr David Lee to said he would make sure Carlos called me. Carlos called sure enough and what came out of his mouth was purely unprofessional and disrepect! He denied every having told us he would have someone come to us and said «what do you want me to do about it, that’s not my problem». Furthermore Carlos said he never got any messages from us and we were probably calling the wrong number! We had to go back for a 2^nd temp tag because we are STILL WAITING FOR A LICENSE PLATE! they told us that they can’t give us another temp tag if our plate doesn’t come in before the 2^nd one expires… REALLY WOW! that’s awesome considering the dealership orders plates not us, so we are at their mercy. I have purchased 8 cars in my life and have NEVER EVER HAD SUCH A BAD EXPERIENCE. It’s guys like Carlos who give all car salesman a bad name. I will never go back! I am telling everyone I know about my experience because I am so shocked!

My wife and I bought a used 2011 Lincoln MKX from Doral Lincoln on October 12 of this year. David the sales guy promised us the world regarding our concerns, as there were two small dents on the passenger side and there wasn’t an owners manual. He said (along with the sales manager) that they’d fix it so that I couldn’t even tell and no problem regarding the missing owners manual, he’d get that for us. WRONG! David had me drive out there to look at how they fixed the dents. Apparently they insert a rod into the door to ‘push’ out the dent. Well they pushed too far and when I pointed it out David disagreed with me and the pushed on the spot and ‘pop’ the spot sucked in to an even bigger dent. He apologized and said they would fix it right. He also said he’d overnight us the owners manual on the day we picked up the car (repairs to the dents were done to our satisfaction) as we were under a time crunch. Surprise surprise the owners manual never materialized. I left a nasty gram on the dealer website and about a week later David called me and said he placed the order for the owners manual to ship overnight and was surprised to hear we didn’t receive it, so he ordered it to arrive overnight again — yeah right. The owners manual never arrived so the wife is trying to still figure out how to operate the bells and whistles thru You Tube posts. What a crappy way to learn how to set a preset on the radio. So I called this past Saturday and after being hung up on, I spoke with the sales manager (again) who took my info down and was shocked to hear about my ordeal and that he would get back with me ASAP.
I’M STILL WAITING!!! Oh yeah — our
temporary plate expired on November 13^th!
Do not waste your time with this dealership, I should of read the Unilocal reviews prior to buying.

There are 3 aspects of my experience to evaluate:
Online Service– Great site with lots of vehicles and ‘relatively’ transparent pricing and buying info. My mom actually called the line and she was SO impressed with how friendly and informative Jenifer was.
Sales Service: I came in to deal with the sales team twice. Once when I thought that I wanted a lease, and two days later when I decided that I actually wanted to buy. They were all friendly patient and helpful. It was a time consuming process and took a while to get prices and updates, but they were helpful and nice throughout.
Finance Service: My experience was that the finance person was really a salesperson who just plugged the numbers into a program to provide me with information. When I started talking numbers, calculations and figures, she didn’t quite keep up with me. Instead, she tried to add all kind of ‘extra’ services in the end before I signed (which was frustrating) they also tried to rush me into using their insurance guy. The rates that I was given were not competitive, so I would suggest that you do research on rates and payments before you come in. You don’t have to finance through them if you want a car, you can put a deposit down on the car you love, and get a loan elsewhere.
** A last tip if you’re getting a used car, they don’t negotiate much on the online advertised prices, but you can go in asking for the maintenance package to be included (which is really just overhead for them because they have the facility open anyways)

I came in to buy an Audi Q5. The nice woman (Jennifer) I’d been speaking had gone for the day and isn’t on the floor anyways as she’s the internet sales person. So I get approached by some vulture named Django or Dijuando or something like that. (****Edit… I just found it his name is DIGNO, so if you meet Digno that’s who I meant***) He’s your typical slick used car salesman looking type that I’d want my sister to say away from at a bar. I told him I specifically came for one vehicle i knew in inventory as I’d spoken to Jennifer to confirm it was there.
I’ve done my research, I know all about this car and the different motors /​options /​wheels /​packages the various models come with and have available. I also know exactly what I want at this point. After trying to hard sell me too many times I told the guy to stop it. I’m in sales, I’m a realtor. Don’t try to hard sell me. I finally got upset and said it more sternly. It didn’t even phase him. He drive us out for the test drive like I’d drive it if i’d stolen the car! My friend was freaking out! This guy doesn’t know us or how we’d react. He drive like a maniac! I drive it, I like it, we go back for me to check all the options. It’s missing the Navigation /​Backup Camera I really want but had everything else. It even had some S-​Line styling stuff on it although not a full S-​line like Digango said it did (it’s missing the 20″ rims, brushed interior, 3 spoke steering wheel, and more). He also tried to tell me it has an upgraded special S-​Line motor! …really? Wow I’ll take it now then since it’s so special! NOT! Give me a break. He argued with me about it even. It’s he same 3.2L motor all the others have! NOT the high output motors of the S4’s! Not to mention there was NO turbo or supercharger present and it was the same 3.2 motor as all v6 Q5’s up to the recent 3.0T engine. This guy was so full of it and pushy about his BS.
We go back inside and he’s still trying to hard sell me asking me if I’m taking it home when he knows it owner have all the stuff I want. By that point I wanted to leave but was staying to see if he’d relax and let me buy the car without all his bs and lies. nope! After him pretending to walk away and talk to someone when all i wanted was the vin number to call Audi the next day to see what it would cost me to upgrade it at their dealship, left me just sitting there. Then he’s trying to look up other used Audi’s to justify the asking price? Finally I got so upset that we walked out while he was «talking to his manager». What a crock of bull! I took the managers card but NOT Dojuango’s!
Sucks for me. I really wanted that car. Good thing Audi made lots of them and there’s many more for sale in the area. I’d rather pay more money to a chill sales person than deal with 2 more minutes if that guy!
This place had lots of great cars! Just beware of the vulturous pushy hard selling local Miamians who work there!

Let me first say, my salesperson Yancarlo was polite and professional. That’s all the good news. Now, the… rest of the story…
Took a 2009 Acura home and although I paid top price and accepted the minimum for my 2002 Acura ($ 3300). I felt that if they got my credit approved; and, they had a nice car for me then pay the top price and take it like a man.
After I got home, I realized that this vehicle did not have the voice activated navigation that was advertised and though it would have been a favorite option I was willing to «make a deal» and call it good.
My proposal was simply: 1. Give me (1) extra key fob
2. (4) free oil changes (with synthetic oil)
The «Pre-​Owned» Manager refused and said he would give me the key and (1) oil change. He would not budge and was rude and egotistic.
Good is good, and bad is bad. I paid $ 2100 for a 3yr 36,000 mile warranty (top price)
and had to stop the «Finance Manager» from adding an additional $ 600 «bank fee».
You tell me, does this sound like a place that cares about it’s clients?

I would put a zero if I could! I walked into show room looked at two SUV for about ten minutes no one approached me, as I see many of them seating at their desk. I went receptionist who continued to ignore me finally I spoke up and asked for sales person to test drive. Sales person picked his nose and didn’t bother to explain one thing on both test drives. He has no interest in showing me cars. As I walked to my car which is X5 is when he got interested in me as customer. Then asked of owned or lease? Thanks for taking interest in me now sales person! Of course, I refused to shake his hand from nose picking. Not sure if lazy employees or think a woman who is alone cannot afford a car.

Like most dealerships they’ll say anything to get you onsite. After calling to ensure the vehicle I wanted was onsite & there for purchase I arrived only to find that vehicles matching what I wanted were not available. Salespeople gave misinformation about what was included with the vehicle from XM radio details to Ecoboost.
Additionally, I purchased DVD system but it took two week (something they stated they had onsite) to deliver. After tons of calls to set up an appointment to come in for installation, there was no appointment on the books for me and no loaner vehicle — even though both had been confirmed with the manager directly — in person.
They clearly don’t read the reviews here or across their other social media properties which is a shame because I believe they actually do want to satisfy their clients just don’t have the resources to do so.
My advice: Don’t have the new car sales people handling customer service. Have an entire customer service department onsite for that and use your social media accounts to engage with your community rather than just push ads.

I have purchased all of my used cars from here. Best selection of used cars in Miami and great staff and service!!! I am very happy with my used c-​class!

Good prices are about the only good thing I could say about this dealership. They’re liars, unprofessional, and unethical every last one of the employees. After I test drove the car, did all the paperwork, did credit check, everything (etc) I went to finalize the sale and guess what! the car was gone! They sold it to someone else. No one knows what happened, and they don’t return my calls, not even the manager knows what happened. I don’t recommend this dealer to anybody, unless you want to be manipulated, lied to, or if you want to deal with an unprofessional atmosphere. If you feel like dealing with all that I recommend you give this place a try.

Good price — Zero intregrity — Bold faced lies — Failure to do due diligence — Not recommended.
Can I give zero stars? If I could, I would.
I recently bought a car from Doral. I was attracted by the price.
Pros:
_​_​The salesman seemed friendly and made the buying process easy.
_​_​The price on the vehicle was reasonable compared to others on the market.
_​_​In house financing was easy with a good rate and quick setup.
Cons:
_​_​After buying a car on October 2, after 30 days, the payoff on my traded remains uppaid
_​_​Repearted calls from October 14^th were not returned.
_​_​After finally speaking to a finance officer on Oct 20^th, he indicated that «a payment was made on a Monday (Oct 18)…» but the payment is yet to be applied. They also sent me a payment advice (as «proof») but the payment advice was dated Oct 20^th, not October 18^th or the date of the original sale, October 2^nd. The payoff amount on the payment advice matches the payoff amount as of Oct 20 (according to my bank), not October 18^th or the date of the original sale, October 2^nd. (My suspicion is that the finance office dropped the ball and never took payment action.)
_​_​The finance office did not return any of my calls.
_​_​I never received a copy of all of my contracts.
_​_​The dealer never etched my windows as per the contract.
_​_​The salesman, who promised to have the finance office call me, also failed to follow thru.
_​_​After reviewing all of my files, I have not received copies of all contracts due me.
_​_​Clearly, someone at Doral is not telling the truth.
Action I’ve taken in addition to repeated calls:
_​_​Oct 20, I filed a complaint with the State Attorneys General office. That case is pending.
_​_​Oct 20, I filed a complaint with the Better Business Bureau. That case is also pending.
Update, Nov 1:
_​_​I spoke to the General manager, who promised to have everything straightened out. He indicated that my payoff was received today (Nov 1) and should post within 24 hours, 29 days AFTER the close of sale and 13 days after the finance office indicated the payment was originally processed.
_​_​To add insult to injury, I received a call from their finance office indicating that they never transferred the tags from my old car. They also promised to have this straightened out my Nov 3. We’ll see.
I’ll update this later as this continues to unfold, but, that said, here’s
my advice?
Update, Nov 4:
_​_​I actually had to drive back to Doral to have the above issues straightened out, which, I’m happy to say, were finally corrected. That said, my advice below remains:
Avoid Doral Lincoln Mercury! They dropped the ball at EVERY turn and failed to accept responsiblity until the very end. After waisting my time, my money, and risking my credit rating, I can clearly say that this is NOT a business I recommend to anyone else.