US Post Office

We were there to renew our passports including that of our minor child — with about a zillion other people all having the same day off to do so! Yet, this tiny post office staff just greeted all of us with a smile and helped us patiently through the process. Stupidly, we had filled out all the forms in blue ink — duh! — but completely without a hitch, the clerk simply pulled out the forms we needed to redo and smiled, saying it happens all the time! We appreciated all their help. It was nice, too, that they had the photo apparatus on site so it was all a one-​stop process.

I read some pretty bad reviews about the service here but I had a total five star experience. I decided to give them a try any way because it’s the only office that doesn’t require an appointment in Solano county. In addition their passport window is open from 8:30 in the morning! I’m glad I came here despite my trepidation. The whole transaction was awesome!
I needed to get my passport documents sent in today and I was greeted with no line and a friendly passport agent named Eddie. (Thank you Eddie) I walked into the post office at 9:10 and walked out at 9:20. Everything was done quick and painless and without an appointment!
BEST. POST OFFICE EXPERIENCE. EVER!

Beware! Passport service is horrible. When I arrived at the post office, the supervised was in a yelling match with one of the customers who had already been waiting 90 minutes. She was very unprofessional and condescending. At the point I decided to video the fiasco, she toned it down. Apparently, the US post office is more worried about meeting their metrics than actually serving all their customers. Passport service is not measured, but timelines for serving mail customers is. This policy leads to 8 passport customers waiting for 90 minutes while mail customers go to the head of the line. The supervisor, Angelita Daniels went to the extent to tell her teller to not process passport customers, just in case a mail customer walked in. So the passport people stood there unserved, the teller, who is passport certified, stood there arraigning her stamps and rubber bands. This is government inefficiency at its worst. PLEASE PRIVATIZE THIS PROGRAM. This is ridiculous! The good news is that I have plenty of time on my hands to write this review.

I imagine that having the person taking your package could indeed have a big dumb smile on his/​her face, but the point of that would be lost on me. The lady took my package, told me how much it’d cost, took my money and gave me change.
It would have cost me the exact same amount if a smiley person had taken it.
My point is that it worked. Customer service was fine. I’ll look somewhere more appropriate for a courtesy reach-​around.

I have lived here 11 years, through at least 6 or 7 mailpersons and we have only had 1 who consistently and efficiently delivered the mail (sadly, she left). I can’t count the number of times I have called the PO to complain, and they dismiss my concerns, saying I must not have any mail. I’m not stupid-​there is at least one piece of junk mail every day. Many times my neighbors have also been skipped over on the same day (we share a large mailbox with individual, locked boxes). So I highly doubt that there are that many zero-​mail days for my block.
Once, I was out of town for a week and filled out the form to have my mail delivered when I returned. When I got back my mail person brought two pieces of junk mail for the entire week. When I questioned her about it, she laughed and said that was all there was (all week!). So, I called the main PO in Sacramento to complain (tired of dealing with the inefficient locals who cover for each other’s shoddy work) and wouldn’t you know it– she showed up at my house later that day with an enormous stack of mail. Nothing you can do I guess since they have the monopoly on local delivery. This agency seriously needs to be shut down and replaced with private companies. My ups guy is the bomb. Always in uniform, never late, and he runs right up to my door with my packages. Another weird thing– my dog hates the mailperson but loves the ups guy. Dogs can tell stuff, you know?

Hi, I Get my mail delivered late everyday and I never see any consistency not even when it comes late?

Horrible customer service here. The old blonde women here with cold face and save her words for herself. I saw someone said hi or asked her something but she even didn’t answer. She just stared at them and ignored. I felt bad when working with this women even after many hours after that.