The Westin Book Cadillac Detroit

Clean hotel. Has everything you need. Awesome historical building. Nice staff members.

Booked a king room on the executive level, which includes executive lounge access. Would highly recommend getting an executive room! The lounge has breakfast which is basic but nice. In the afternoon and evening there are nice snacks, and the lounge is open throughout the day for chips, water bottles, sodas, TVs, and a free printer. The lobby is currently being renovated, but it’s not that invasive. Overall looks nice. The executive King is a rather large room. The bathroom is also nice, and ours had a window. For about $ 150/​night, definitely better value than the casinos.

Valet & security when we were leaving. very rude… no customer service skills! Westin is paying valet & security guy to just chat it up while the customer just waits!

Got a room for New Year’s Eve to hang downtown and have a blast, decided on the Book Cadillac, and we all stayed there… I want to say there were six rooms, if I recall correctly.
Lobby’s great, valet service while dropping my car off was fast and attentive, check in was smooth and easy, and the bar on the 2^nd floor was the perfect place for the guys to hang and have a few drinks while we were waiting for the ladies to finish getting ready for the night.
Bed was super comfy…
…okay, look, here’s the negative. Upon throwing open the drapes the next morning (hey, 11am is still morning… lol…), discovering that housekeeping had somehow managed to miss the half-​eaten bag of pita bread and open thing of hummus sitting on the window ledge kinda skeeved me out a bit and made me question their housekeeping practices… which made me worry about what was lurking in that super comfy bed and…:shudder:
I’d probably go back… but I’ll definitely check the window ledges as soon as I get in the room :)

This is an update to my previous review of the Westin Book Cadillac in Detroit from 12÷6÷2015.
I came back for the 49er-​Lions game.
Westin Book Cadillac gets 5 Stars for the quick check in — I was 6^th in line, served very fast and was placed in a great room.
The Westin is NOT the problem.
The problem is the 24 Grill restaurant downstairs in the Westin Book Cadillac.
Hostess seated me promptly. Station attendant brought a menu, water and had the bartender bring me a beer.
I sat there for 20 minutes waiting for a server to come take my order. The station attendant apologized. I waved my hands, waved the menu and tried to get the attention of the restaurant staff that was congregated at the bar area.
After watching and listening an additional 7 minutes of the laughter and talking without being helped, I decided to leave.
I asked for the bill to pay for my beer. The bill never came. As I walked over to the hostess station to ask if I could pay the bill, I heard one of the waiters ask her peers if I was going to pay for my beer. Well, of course I was going to pay for my beer. The staff didn’t show concern for me when I sat there, but was very concerned when I was walking out. The bill appeared, I paid in full and left.
I recommend staying at the Westin Book Cadillac, but stay away from the 24 Grill located on the 1^st floor. There are too many other places to eat in the vicinity. I was dressed nicely, I was polite. The reason I was given for not being attended to was a «Shift Change.» (Not likely, others around me were being assisted).

Warning. The Cadillac hotel car valet is not managed by the Westin… Spent 40 minutes waiting for car. Westin management did nothing to rectify the situation. :-(

This is my go to for a hotel in downtown Detroit! You can never go wrong with a Westin but the Book Cadillac is everything you want out of a downtown hotel.
The rooms are quiet and clean. The service is attentive and helpful.
The lounge area and roast are my favorite.

This Westin is fantastic. Staying here for the marathon it was super close to the start and the amenities are fantastic. I forgot my running shorts and thank god they have a gear rental program because it saved my race! I suppose I could have run in my boxers but I would probably end up accidentally flashing the border guards and end up in federal prison.
Being a Starwood member I was placed on the top floor which was great because at 23 floors you’re above the street noise down below. The gym is nicely appointed and their pool looked tempting but I forgot my swimming trunks. Really enjoyed the executive lounge and the rooms themselves were great. Super spacious. comfortable linens (although probably overboard with the amount of sheets/​blankets. The shower was nice with the rain shower head.
I’ll stay at this Westin again if I’m ever in Detroit again that’s for sure.

Nicest Westin I’ve ever stayed at! And I’m pretty loyal to Starwood, so that says a lot.
The hotel is gorgeous, large spacious lobbies, hallways, elevators, and rooms. The building itself was the prettiest on the block.
From the moment we pulled up, service was superb: 3 bellmen descended to help with bags, check-​in was easy, arranging for «green choice» and late checkout was easy, getting to /​from the room (bellman showed up quickly), in/​out privileges with self-​park was seamlessly validated, and everyone was smiling!
Location was perfect for a downtown stay. You can easily walk to all the tourist attractions without an trouble or need for public transportation. Great coffee option two blocks away: urban bean company!
I’ve heard great things about the steakhouse at the restaurant but did not have a chance to try it — saving it for next time!

I had wanted to stay at the Book Cadillac for years! I finally got the chance to make a reservation when we booked a room for the night of the Zac Brown Band concert. The hotel is in a great area with a lot of restaurants/​people movers near by and valet parking as well as a parking structure available.
Despite the hotel being busy with the ZBB concert, the Motorhead concert, and a wedding reception in the hotel, the front desk staff quickly greeted us and checked us in.
The hotel is pretty big and has a couple of restaurants (Roast and 24 Grille), a coffee shop, spa and gift shop. If you are lucky enough to stay in the top floors of the hotel and get to use the VIP suite, you can partake in wonderful appetizers in the evening. At the time of this review they offered caprese salad, field greens, custard with blackberries, cheeses and meats, grilled veggies, and olives. Breakfast on Sunday consisted of bacon, egg dishes fruit, breads, yogurt, fresh ground coffee, etc. Not to mention a wonderful view!
The beds were really comfy. The bathrooms were spacious with wonderful soaps, shampoos, etc. The water pressure was great. If you like to work out, they offer the option of renting work out clothing…
It’s in close proximity to Ford Field, Comerica Park, The Joe, The Fox Theatre, The Fillmore, The Detroit Opera House, The People Movers, and more… I highly reccomend!

This place met all expectations– clean, prompt service, the joint is really, really nice.
Having said that, five stars are reserved for perhaps exceeding expectations, and there’re only two small facets that stood out to prevent a superlative rating:
1. The crew runnin’ cars and bags out front were on point and aware of the needs of folks around them, but when folks ain’t in need, they were talkin’ about some beef simmerin’ in the ranks with so-​and-​so who did something messed up and everyone should say something about it. It’s just always weird to have the curtain drawn back, you know, even though we know every spot has that mild drama.
2. No hooks or towel racks on the bathroom walls. One on the door. None on the walls. Tha’s just weird, yo.
I’d stay here again, though, no questions asked.

Negative reviews about Detroit usually come from people who have never been here. That being said, I listened to all the outsiders tell me how «dangerous» Detroit is. My grandpa was from Detroit, but that was probably before Detroit took a wrong turn, so even though I heard great stories of Detroit’s past, I am a visitor in 2015, and I don’t want to take any chances. I booked the Westin because I believed that at $ 300 a night, the least I would get is safety. What I didn’t expect was the «snobbery.» I’m sorry to say but I did not feel welcome ONE BIT at this hotel. I am a HUGE Detroit sports fan, so I showed up wearing my Lions jacket and was looked at as if I wandered in to use the bathroom. After I checked in (the most uncomfortable check-​in of my life), I wandered over to fumble with the elevator. Thank God another guest was there to help me. I didn’t learn anything about any amenities in this hotel. Not one employee told me anything. Anyways, later that night I was dressed in Tigers gear to go to the baseball game and an employee actually looked at me and laughed!
I will be honest, I hate this hotel. I stayed here because I love history and I heard it was really old (refurbished now), and a friend of mine had stayed here with his family and he thought it was nice. I thought it would be safer than the Holiday Inn a block away, but after this experience, I would take my chances on a bench outside the Riverwalk (no offence)!
I love Detroit, but the one thing that Detroit does not need is snobs! And this hotel is full of them! I gave crackers to a homeless lady, and a valet guy yelled to me, «What are you selling out of that bag?» Seriously? I’m giving a lady some food, you big dorf!
If you are in Detroit just to sleep then stay here because the bed was comfortable. Also, if you are afraid to interact with real people then you might like it here. This hotel is «so L.A.» which is exactly what I didn’t want. Shame.

The worst hotel experience in the history of hotels. At different points people (staff?) entered my room, used my bed (yep, for that) and used the shower. Happened to another in my group too. Also they lost my luggage, laptop (at different times). And the staff and mamagement don’t really care.
I travel a lot and host meetings in my work. This is the worst experience ever. Don’t do it.

Beautiful hotel that located in a 1924 Italian
Renaissance style high rise. Located in a great area in Downtown Detroit. This place comes with great views, indoor pool, whirlpools tubs, and fine dining. We stayed here during the Movement festival Memorial day weekend. Best experience ever. I will come back anytime I am in Detroit.

Very disappointed in the staff at this hotel. At 4am the fire alarm went off in the entire hotel. Everyone in the entire building had to evacuate. My sisters were staying in a handicap room. Their alarm and flashing lights went off 30 minutes before everyone else. They went to the front desk to tell them about it. The woman at the desk told them to go back to their room and that everything was fine. They couldn’t go back to their room because of the loud alarm and flashing lights. They decided to wait in the lobby. That’s when the entire building went off and everyone evacuated.
Everyone was standing outside for over an hour and a half. Four fire trucks finally came along after a half hour into the waiting. They checked the building and it was safe to go inside. There was no one on the hotel staff to come outside and tell everyone about the incident. They didn’t organize anything or help with the evacuation. THEY WERE USELESS.
My handicapped sisters go back to their room to find the flashing lights and alarm still going off in their room. They couldn’t sleep there obviously, so they came to my bedroom. My fiancé had to sleep on the floor while my sisters and I crammed into one bed together. The hotel did not comp their room for the night, but instead offered complimentary breakfast.
The next day when we got to the return car rental parking lot, we told the attendant about the incident and how we were so tired. The parking attendant said, «Oh yeah, we’ve heard about that. It’s happened a few times before.» The fact that the hotel has dealt with the fire alarm going off and still didn’t know how to handle it… blows my mind!!!
I AM EXTREMELY DISAPPOINTED BY THE HOTEL MANAGEMENT AND STAFF. I WILL NEVER STAY HERE AGAIN.

We were very happy with our stay here. We didn’t take advantage of many of the amenities, but it served us well for our 1 night stay. The location was great, plenty of places are walkable from there. The view from our room was very nice, we could see the Detroit River and lots of interesting downtown buildings. The room itself was beautiful and roomy, including the nice spacious bathroom and shower.
Drinks at the Grille 47 Bar were very good and we had good service. The bed was comfy but I must say the layers upon layers of soft comfy sheets and comforters was a little annoying to me, but my boyfriend loved them. My only «would-​be complaint» is that I thought there would be a Bar in the room with little liquor bottles and snacks. There is a locked fridge, and I had to call downstairs for a key to open it, and to my surprise it was empty, just a fridge! So we did put it to use with our water bottles, and I’m actually glad there wasn’t a bar in the room because otherwise we might not have got out and about when we did.
The restaurant menus are a bit pricey but there is a lot of variety in the price points with the bar menus to choose from too, and so much within walking distance. In the morning they opened a Coffee/​Danish shop in the Lobby where we got ourselves some nice Starbucks Coffees.
The staff, particularly Ann Marie I believe her name is, was very professional and helpful and friendly. We would definitely go back here!

Wow. Where do I even begin? At the beginning I suppose…
I had such high hopes for this stay. So many wonderful reviews, such a beautiful building in the city I love most.
Check in was problem free. The gentlemen who checked us in was polite, professional and friendly.
Then we entered our room. This is where the stay went to hell in a hand basket. The carpet had not been vacuumed well at all. There was a huge piece of wallpaper coming off the wall under the window. Hair all over the bathroom floor. The toilet leaked. My heart sank. I opened to dresser to put some items away and there as a very long dark hair in it… my heart broke. For such an upscale and expensive hotel it felt like a Motel 6. The room itself was large and nicely decorated. The shower was heavenly, after we rinsed the long black hair out of it.
We went for a late night drink at the Grill. For all of the Westin’s flaws, the staff we encountered wasn’t one of them. Top notch, above and beyond from the doorman to the bartender. Great drinks, tasty nosh. I’ll go back the Grill.
After drinks we headed to the elevator to turn in for the evening only to encounter an overflowing trash with someone’s braid hanging out of it!!! For the love of cleanliness Westin, WTH is going on with your housekeeping???
Needless to say. I’ll not be back. The Atheneum has earned my trust after several stays there I’ve never had an unpleasant experience.
Dammit Westin. You’re a bummer.

This hotel was amazing. When checking in the front desk asked what my plans were this weekend. I told her it was my birthday. She upgraded everything for free! She insisted on giving us a room with view.
22 floors up and we enter the room which was stunning. The hotel room was very spacious. The view was perfect. You could see the bridge and the river. The bathroom was huge. The shower was like a waterfall. The room was extra clean, no hairs anywhere. The room was stocked with a mini bar which we didn’t touch! The front desk gave us free Continental breakfast card at The Boulevard. You get your typical continental breakfast but you can upgrade for $ 5.00 and get anything off the menu.
The staff here is very friendly and helpful. I will definitely be staying here again.

It’s such a shame nobody goes to Detroit ever anymore because this hotel is beautiful. I travel frequently for work and this is the nicest place I’ve gotten to stay (we usually stay at Marriotts or Starwoods). Interestingly enough, it was also one of the cheapest — so if you’re in Detroit take advantage of the unfortunate times and snag a room at this wonderful spot!
The lobby is gorgeous and the regular rooms are pleasant. I was actually upgraded to at typically $ 1,500 per night suite with a living room and giant bathroom which was super exciting!
The restaurant, Roast, is fantastic. I generally prefer to venture outside my hotel to eat but Roast is just as good as any other top restaurant. The food is wonderful and the atmosphere is very elegant. Oh, elegant! I just thought of the perfect word to describe the hotel as a whole ¾ through my review! The Westin Cadillac is quite elegant!
Yeah, it’s in Detroit, so the once thriving neighborhood looks a little post apocalyptic. Fortunately, the valet service is very efficient so you don’t have to walk through the empty streets to find your car. Let’s hope the city recovers soon so that more people are inclined to enjoy this great hotel.

This beautiful hotel should be (if it’s not already) a Detroit landmark, the exterior is a beautiful reminder of Detroit’s yesteryear automobile hay-​day. The interior is modern and cozy and everything I’ve come to expect from a Westin.
The rooms are larger than most downtown Westins I’ve stayed in, and they are completely up-​to-​date with new TVs, irons, hairdryers, blackout curtains and freshly pressed robes. These are the things I care about in hotel rooms, and The Westin knocks it out of the park every time. Robes trump views… they just do.
If you’re doing things in downtown like taking in a sporting event, hitting a rad Unilocal party or chowing down on coney dog after coney dog, this spot is very centrally located, and likely your best bet.