Jets Pizza

Please don’t order from here. Save yourself a headache and an argument with the manager. Poor delivery time, very poor customer service.

Pizza is always on point. Delivery takes a little too long, but when I pick up, it’s pretty fast. I’ve gotten some really good deals, too. And it’s in such a convenient place.

Very unique style of pizza coming from out of state. I love it and can’t believe how awesome the pizza is. By far this is my favorite type of pizza in michigan and I have been telling friends back in California that this type of pizza is unreal and that it sucks to not have Jets back at home. This place is also very good at handling large orders for over 100 people.

Quick neighborhood pizza. Good selection and fast service. Fastest delivery in the Wayne State area. I love their white chicken square. Absolutely the best white chicken pizza in the area you must give it a try you won’t even leave one piece of crust

How cool! Online ordering! …NOPE!
30 minutes after I ordered online someone from Jet’s calls and confirms the order… are they JUST seeing my order come in? He tells me that it’s going to be 45 minutes to an hour to receive my order. Okay, that’s cool. (Click). I thought to myself, Jet’s is delicious… I’m hungry, but I can wait… is that 45 from when I originally ordered or from now that they called? Guess I’ll find out.
An HOUR AND A HALF goes by… hungry and concerned I give the store a ring. Hey, just wanted to check on my order. You said it would be 45 – 60 about an hour and a half ago. To which home skillet replied «oh no, I never said that. I said an hour to an hour and fifteen» … what? Am I crazy? I’m not some doped up college student with the munchies and an inability to recollect or keep track of time. Whatever. «So how long is it gonna be?» «I don’t know, it’s out for delivery now»
(Beep beep) The delivery driver calls in on the other line. Hey, I’m here, I don’t know where to go «I’m not familiar with the area»
… DUDE I’M 2 BLOCKS AWAY FROM YOUR STORE… (no I didn’t say that, just couldn’t help but think it)
Go outside, get my pizza… (The kid was nice, so really, no complaints)
Walking back in I can’t help but realize the lack of warmth I was expecting to embrace my forearm as a paraded back to my apartment to show my friends what I had finally obtained.
Cold. Pizza.
Apparently that’s why it took so long. They had to put it back in the fridge before it went out for delivery.
THIS IS SO SAD. I’m not calling for a refund. I’m not calling to complain. I’m going to let the rest of you decide for yourself. I’d rather walk through the cold to smash a fresh pizza from Sgt Pepperonis a few more blocks away than spend $ 30 on a 8 corner pizza and convenience from this store EVER again.
No suprise they’re only racking 2 stars on here. I should of checked first.

Pizza was a half hour late (they originally said 45 min), cold and the pizza just overall was just dry and bad… didn’t taste like normal Jets (which I usually love). This location gets 1 star.

Jets is expensive compared to a lot of other pizza joints buts it’s well worth the price to me. The square jet 10 is my favorite. The area isn’t to bad, it’s located right in the middle of the Wayne state campus so they cater to mostly the college community.

No stars. Got someone stoned on a voice mail message. If you do NOT loose your franchise, I will see that you do!

So I hate to admit it, but this is my go-​to pizza when I’m really hungover. you just get the square pizza and it’s greasy as anything but honestly really delicious. its a pretty standard take out pizza spot with unenthusiastic people working there but as long as they continue to provide me with delicious, potentially life-​threatening pizza i couldn’t care less. i recommend the sesame seed crust especially if u wanna impress a date

When Slim Jims just aren’t going to cut it for the amount of alcohol we’ve already consumed and/​or will be consuming during our show that night, we dial up Jet’s for a pickup before heading over to the studio since it’s right around the corner from our usual gathering place.
— Pizza’s always good.
— Pizza’s always on time.
— Pizza’s always exactly what’s needed to counteract alcoholic intake.

Good quality for price. Friendly staff. They try to be helpful. They deliver on times the promise.

After ordering a pizza, wings, and jet bread online (for $ 30, with delivery), we received a phone call confirming our order. After telling them I would pay cash on pickup, I was told it would be an hour.
After 1 hour and 45 minutes, I finally called to find out where my pizza was. I was told that they hadn’t even started my pizza because I didn’t answer my phone when they called to confirm. I informed them I did indeed answer my phone. The associate then put me on hold. After returning, he told me he «talked to everyone, and no one remembers talking to me.» I again, told him I did answer the phone, and expressed my unhappiness about the situation. The associate then told me the owner will offer 10% off my order ($ 3). I told them that I believe that $ 3 is not fair compensation for having to wait 3 hours for a pizza. After another brief hold, the owner spoke to me an told me that «my employees tell me that your phone rang and rang, and no one picked up.» I, for the third time, insisted that I had answered the phone. The owner then said «I’m not here to argue with you. I already offered 10% off. Do you want the pizzas or not?» I of course, declined.
We ended up going to Sgt. Pepperonis, though we didn’t have dinner until 4 hours after I originally ordered my pizza from Jets.
I then contacted the Jets corporate office three times over the course of two weeks, each time being told the Jets location owner or manager will contact me withing 3 days. Over three weeks later, no one has contacted me. I for one, will never patronize a business who screws up, calls you a liar, and offers a pittance in exchange for a fairly large inconvenience. Poor customer service and abhorrent management.

If you’re looking for «Detroit style pizza,» be careful to order ONLY a small or a large. If you order a medium pizza, you’ll be surprised with a nothing special, regular old pizza, circle in shape and no caramelized crust.
The truth is, this pizza tastes like it’s just terrible for you, and it’s no Chicago pizza, but it’s the quick pizza to get in Detroit, as far as I know. Small or large for caramelized crust!

I’d offered to buy my staff lunch one tuesday morning and they all agreed pizza sounded good. Me, being the clock-​watcher, decided we’d get Jet’s instead of our normal office go-​to of Amiccis.
WRONG.
I ordered online from Jets at 11:20am. When I ordered, the site and e-​mail said it’d be about an hour. 12:30 rolls around and still no pizza. At 12:50 I called the location and he said that the site is wrong and it’s supposed to be an hour and a half, but that he’d give me 10% off my order for waiting so long. The pizza should be there within 15 minutes. Note: my office is 4 blocks from this location. I could literally walk there in 20.
So the waiting game continued. At 1:22, the Jets driver calls me on the phone to tell me he’s here.
Pizza isn’t really cold, but definitely isn’t hot. It does, however look like it’s been under the heat lamp for a while. The grease was so thick that I might start using it to fix squeaky doors around town.
Staff didn’t mind though; I’d already ordered them JJ’s before the Jet’s showed up. 5 sandwiches ordered an hour and a half after the pizza and delivered 20 minutes before the Jets guy stumbled through the door.
Never again, Jet’s. Anyone wanna buy some bad pizza?

Just got two pizzas from this place, as for some inexplicable reason it seems to be the only place who will deliver to the Wayne State campus area on a Sunday evening. I don’t have super-​high standards with chain pizza, but I’ve had Jet’s before on multiple occasions at various locations and have always enjoyed it.
The pizzas I just received were just poorly made, not Detroit style as I’m accustomed to — very thin, flimsy crust through the middle, then super-​thick, chewy (almost like stale bread) crust on the outside. Congealed cheese fresh out of the box, and super greasy.
Like I said, I don’t have super high standards — but this was probably one of the least impressive pizzas I’ve ever had. Customer service was decent, but whoever’s doing the crust on these is just doing them in all the wrong ways.

So, I do realize that I purchased chain restaurant pizza, but I still didn’t deserve this tasteless, greasy mess in a box. I called in my order at 7:12 PM. I was told that it would be ready in 15 – 20 minutes. Okay. I arrived at 7:30 PM. I was told that my order would be ready in a few minutes. I paid for the order. Dumb move, I know. Anyway, minutes pass… one of the employees brings her three energetic (I’m being nice) kids in the store. They were running in circles, barefoot, and screaming. Then they took a bathroom break, but not without playing with the bathroom door. One of the other customers was afraid to walk past them. *smh*
I watched TV for a little bit, but I couldn’t help noticing the stream of people coming in and out of the store. Um, shouldn’t I have my «food» by now? Then, a small crowd of loud college boys formed. GET ME OUT! Between kids screaming and the crazy loud debate about what to get on the pizza, I was more than ready to leave.
I approached the register and the sorry excuse for a manager asked me what I ordered. Are you serious?! Shouldn’t you remember that, I mean, I just placed my order? Oh wait, I have been sitting here for over a half hour, haven’t I. So, I repeated my order. He goes around the corner and then comes back with my box. So, I did what any disgruntled customer would do – yell.
I said ‘was that sitting there the whole time?!’ He said it wasn’t and gave me some line about it was only sitting there a few minutes. Liar. Wait – last time you said a few minutes, it was actually a half an hour. Punk. So I just looked at him. Then he admitted that they screwed up the toppings on my pizza and had to make the pizza again. No apology for making me wait. No apology for not communicating what happened. He didn’t even offer me any napkins. And I needed it with all of that grease. So, I walked to my car in the monsoon (note, if they had my crappy pizza ready when they said they would, I would not have gotten caught in the rain) and opened the box. I touched a slice and guess what… it was cold. It was only sitting for two minutes my foot. Seriously?! There are no works for how terrible their customer service is. There are no words for how nasty that pizza was. Just no taste, just grease and veggies. The box probably would have tasted better. Never again, Jets at Midtown, never again.

Place is a little sketchy at night, but they do offer pizza in Midtown, and that is always a welcomed thing. Hot slices that are of a good size for Jet’s. Bums may be lurking around as there is a liquor store next door, which gives them a quick place to turn panhandled funds into the next fix. Nice staff, always friendly, and occasionally will hook you up with a free slice. No, it’s not Supino’s, but not every pizza joint needs to be.

So, I am somewhat of a Jet’s pizza connoisseur, as it has to be my favorite chain pizza, so my review probably has to be taken with grain of salt, but… I have had nothing but positive experiences here.
As background, I have ordered from the Jet’s on Michigan before, and it was absolutely disgusting, which I thought was impossible. Since moving back to Detroit, I have ordered from this store multiple times and it has always been great. The customer service has always been really good and fast (though, it has always been picked up, not delivered, so I can’t speak to that), and we have always had special orders and they have always nailed it.
By the way, deep dish with cajun all over and turbo crust… you will not be disappointed.

This is the most horrible place ever. They are idiots!!! They took my order for delivery asked me my address and everything. Have me waiting a hour on the food the driver called to let me know he’s getting close and then refuses to deliver my food. Saying it was out of there area. You morons!!! Y wouldn’t you have told me that when I called!!! I will never ever ever order from this place again. And if ur smart u won’t either!!! If I could give no stars I would!!!

Dil said it best:
«there’s something about buying nasty-​ass pizza behind two layers of bullet-​proof plexiglass that makes the whole experience somewhat transcendent. keep it classy SouthWest.»
:)
That being said, I’m going to risk my Unilocal street cred as well and give this chain pizza 3 stars. I don’t think I have ever ordered from here any earlier than midnight, or after any less than 4 beers. But still… even as drunk food, it is tasty, reliable drunk food! The deep dish pizza is always satisfying… perfect amount of grease, and I aways ask for extra cheese. Also, the Jet’s boats are some seriously cheezy and delicious calzones, especially the meatball variety.
The workers here have ALWAYS been so friendly to me. Aside from the aformentioned dirty bulletproof glass, this Jet’s is a decent establishment.