James Martin Chevrolet

I bought my Chevy at repokar auto auction, that is to say online on repokar com, but they were prompter and more attentive to me as with a customer on this site than at this auto shop. I came with a minor problem, but had to wait quite long until they started to work on it. The next time I’ll go somewhere else.

I had the misfortune of losing my only car key. The first time this happen to me (with the same car), I went to Jefferson Chevrolet on Jefferson and Chene for a replacement key and had ZERO issue programing it myself using the instructions provided by the dealership. The ONLY reason I went to James Martin Chevrolet was because I needed a duplicate registration to get a replacement and only had an old one (the new one being locked inside my car) and they’re located 2 blocks from a Secretary of State.
I gave the gentleman at the parts counter my registration and I.D. as required when getting a replacement key without having an original (older white guy, very polite and patient when I asked a few questions). I was in and out within 10 – 15 minutes. Key was $ 60 ($ 30 for the key and cut, $ 25 for the cut code from G.M. plus tax)
When I got a ride to my car that evening, I followed the programming instructions but my car wouldn’t start. I called the dealership and was told that while self-​programming works most times for my car, in the event it doesnt, you have to bring your car to the dealership and have them program the key for an additional cost (I think it was $ 100 and up). The parts dept. would of been closed by the time I got my car there and it was FREEZING COLD (Thanks to the staff at the Hilton Garden downtown for letting me use the restroom and warm up in the lobby while trying to reprogram the key) so I got a ride home and decided to just have my car towed the next morning.
I contacted multiple tow company’s (why didnt I sign up when AAA was at my job??? –_​– lol), the least expensive being $ 125 to get my car there. Now Im flustered… $ 60 for the key… another $ 20 for parking (since the key didnt work and I had to leave my car another nite)…$ 125 for the tow… plus @ least $ 100 for reprogramming=$ 305 *sad face*. My aunt suggested contacting a locksmith. I contacted a few, Fred’s Key Shop on 2^nd and Martin Luther King (Cass Corridor/​Midtown) giving me the best price ($ 100 to come out and program the key since I had one already)
They arrived within 10 – 15 minutes and quickly informed me that the dealership cut my key on the wrong TYPE of key… which is why my ignition kept reading it as foreign and disabled starting. The proper key had «pk3» on it, the one I was sold had a circle and «+“symbol in the center of it. Thankfully he’d brought the proper key and got me situated within 20 – 25 minutes of arriving (Thanks Jimmy!) Cost: $ 125
I went to James Martin Chevrolet yesterday afternoon and requested a refund for my key plus the cost I incurred due to there mistake. An older black man working the parts counter tried convincing me the key they sold me started my car though miraculously didnt work when he removed it from the ignition and I got in the driver seat and turned the key (really!?! Smh). I spoke to a very rude manager name Doug initially, who came out looking annoyed and angry. He kept a distance from me and interrupted me multiple times while I spoke. He could definitely use a refresher in customer relations, specifically attentive listening and practicing apathy. After our brief exchange I spoke to a manager name Rob. Though he refunded my key cost, listened to what I had to say, empathized, and apologized for my misfortune, he declined to refund my locksmith cost as well.
Because I have my original ignition, and didnt have ANY problem programming a replacement key before, Im confident I wouldnt of have to call a locksmith if this dealership had sold me the right key.
I will say that EVERYONE I dealt with besides Doug and the older black man working the parts counter (who tried to play me for a fool) was couteous. I still will never patronize this business and plan on complaining directly to G.M. about this incident.

Not a happy person after dealing with GM Financial. Great dealership, bad finance company.

I had a horrendous experience with their collision department wherein they held my car hostage for over 1 month to repair a fender and replace a fuse box. They would not return my calls and when I went in person to follow up repairs they would out right lie to me and tell me it would all be ready in two days. They cost me tons in rental cars, this issue is still ongoing and does not appear to have an end in sight. Stay away from this shop if you wish to see your car again.

I came in with a friend who was getting her car repaired. The staff were friendly and they were very quick. I was impressed. It was not the hassle I would have expected.

Until this week, it had been over 3 years since I stepped foot in this dealership. Let me say, this place has gotten a MAJOR face lift!
Not only is the facility beautiful, the new customer lounge is AMAZING! Although you feel like you are in a giant aquarium due to being surrounded by glass… you won’t mind because it’s such a nice fish tank! :)
I purchased a vehicle here and I have to say that it was a hassle free experience. Tom Knapp helped me with anything and everything I asked. No pressure sale.
If you need help in the service department, ask for Nathan… he will take good care of you and your vehicle!
I live 25 miles away from JMC, but I won’t hesitate to take my car in for service here.