Firestone Complete Auto Care

Honest and fantastic service. I didn’t have a coupon with me but they still gave me the discount. They also didn’t charge for an easy fix.

Came in to fix a flat tire during rush hour. Manager had me in and out in 20 minutes. Nice clean waiting area with free coffee and reading material.

Called ahead of time to make sure they had the oil and filter for my car, the man on the phone said they did. I drove all the way there and they didn’t have it.
Thanks for wasting my time Firestone.

These guys were very helpful in fixing my car’s starter issue. Initially they didn’t find the issue, and when the car refused to start and had to be towed back in, they were quick to apologize, give us a nice credit and completed the repair quickly. Love that they are in Corktown and are doing things to support the community, too.

This is my second time visiting this location in the last few weeks, so a review is due!
I called ahead of time to see if I could bring my car in for a slowly leaking tire before work, and they said yea and told me when to come by at 7:30.
I was quickly greeted and helped when I arrived, and was able to leave my car there for the day while I went to work. They called to let me know that it was done and ready, and only $ 20!
I picked up my car and it was all perfect. I found another slowly leaking tire a week later and had a similar great experience.
In case you’re able to sit and wait for your repair, the waiting room is nicely air conditioned and they have a TV and comfy chairs. The bathroom was also decently clean.
I highly recommend this location for a quick repair!

My car still doesn’t start right. But these guys did what they could, and recommended going to another shop to finish the work my car needs. Either way I’m glad I was referred to these folks.
To start, you can find cheaper options, but not many. And after countless unsavory experiences with local «ma and pa» shops in SW Detroit, I realized that having honest and professional auto service is well worth the extra cash.
Now to my car – ’03 Mazda with a recurring starter issue. It’s scary to go into a shop with an oldi-​ish car that you feel is *maybe* worth intermittent repairs. It causes me untold turmoil. I knew my problem was probably a cocktail of my starter/​solenoid/​flywheel whatever. They pinpointed what they could do, made the repair, and recommended what else I should do next.
Yeah they did BS me a little but that’s okay. I told them specifically that I could only afford the starter issue, but was told twice, ‘you have the Mazda with the starter, two tires, and an air filter… Yeah $ 200 more than we quoted.’ I need to emphasize that this is pretty standard. I wasn’t pressured to commit to anything.
To conclude, my experience was good. But Firestone on Michigan Ave. gets five stars because the recommendations I got paid off. This place has a following. Give them your business.
Oh, also I work crazy hours and these folks let my car sit in their lot every day for a week, pushing it into the garage nightly.

Only came in to get a flat repaired (and to make sure the rest were OK) but based on that experience, this will definitely be the first place I go for routine maintenance and any repairs I might need.
The guy that helped me (I feel a bit of a jerk for not catching his name) was not only extremely knowledgeable, but friendly and funny. At first we thought I’d need a new tire but he decided to go to the parking lot and look at my truck and the tires (there was also a question about if the tires in his computer/​book were the actual tires I had — they weren’t. He looked out the window and called the exact tires before we even got to my truck. Yes, he called it from at least 50 feet away.)
He looked at my tires, looked at the flat in the bed, immediately saw a plug that I hadn’t even noticed and said «Yeah, your tires are actually in phenomenal shape, I bet the problem is the plug, let’s see if we can just fix it properly»
Turns out there were TWO plugs in that tire that needed proper fixing. They fixed both, replaced the spare with the normal tire, check all the other tires, made sure they were inflated to the proper pressure and charged me… nothing. (well there was some discussion about giving the guy who did the work a hug. in a fun way! We’d been joking around. No hugs were ultimately given or required.)
Look, I’m under no illusion that that freebie is a business model. But it’s a smart and, in this case, an effective one. Between the level of service, the overall pleasant experience and the attitudes of the staff? PLUS the gimme?
I don’t see a reason to go anywhere else.

I decided to go here to get new tire today after reading the reviews, and I was not disappointed! The gentleman who helped me was very friendly and straight forward about what I needed and did not make me feel uncomfortable like many others I have encountered. I will be back here in the future. Yay! Highly recommended.

I’ve been a Firestone (in Detroit’s Corktown neighborhood) customer for 5 years and have been treated so well every single time I go! Truly, as a female customer often talked «down to» by mechanics, Craig and Tim treat me like I’m their most valuable customer even when I am just there for an oil change.
I recommend this place to anyone looking for oil changes to full service mechanical help, and the Firestone card (0% interest for 6 months) makes paying for big repairs (new breaks, etc) so much more manageable than having to pay all at once.

This place is definitely the largest and highest QUALITY auto shop in the Downtown Detroit area. My car was overheating due to a bad fuel pump and I needed to get somewhere, fast. I tried a few other places that couldn’t get me in that day, and one (University Auto Shop, where the employees didn’t even greet or acknowledge me as I stood there waiting for five minutes, literally 30 feet away from them, in front of the open garage door. I watched them talk to each other casually and eat take-​out food before I drove out of there) that I ended up leaving because of the terrible customer service. I finally got the car to Firestone a couple hours before close and they were able to diagnose and quote the repair within an hour. The part came next day and I was back on the road by noon! Special thanks to Craig for the PHENOMENAL customer service. He truly made my experience painless and easy. Highly recommend this place to anyone in need.

Fast, accurate service with care! Craig H is the
LOL Thanks for all your help.

This place is in fact AMAZING from the moment I made an appointment with the lovely gentleman Craig on the phone I was very pleased with the customer service. Then it was very clean and the service from the moment I entered the door was spectacular as well as the timeliness. It was done when Craig said it would be and they did an amazing job-​I will definitely be coming back here!

I stopped here as a last minute resort as my car was having trouble getting it to start. The queue in front of me was fairly long but still were able to get me out within an hour.
Very clean lobby while I was waiting and the service I received was at a high caliber. I’ll definitely be coming back here for future work as needed.

I went to this Firestone for the first time after my car broke down on Bagley and needed a tow in. I obviously didn’t have a service appointment but they were able to get my car in fairly quickly and had the repairs done in a couple of hours. It would have given 4 stars but I was pretty grumpy being towed in and spending money on my ride.

AMAZING company. They were so friendly, helpful and professional. They have our business any time we are here.
Thanks for making our Holiday even better, you guys are great, caring, people.

Part for part, repair for repair, you’ll find better prices at a mom & pop auto shop. But, there’s some advantages to using a larger corporate chain shop like this one:
— Computerized receipts! They always have stored reference in their system of what they did for you, so you don’t have to remember dates or show proof or a warranty should you ever need to come back for an additional tune up.
— They will generally have parts in stock that a mom & pop shop would have to special order.
— They’re fast, because they keep a good handful of technicians staffed rather than just a couple.
— Having a national brand to their name generally means it will be a trustworthy place, esp if you find yourself with a breakdown in an area where you don’t know and have no recommendations to another shop.
— Larger, more comfortable waiting area than the cramped spaces I’ve sat in in other shops.
— They are honest and respectful Even to a sitting duck like me who obviously has no knowledge of cars and would believe whatever they told me. They’ve always explained things thoroughly and never tried to upsell me a service or part I don’t need.
— This location is right next door to a gas station, and across the street from some Corktown bars, easy to grab a beer or a bite to eat while you wait.
So, while they will likely run you somewhat more expensive, you know that you get what you are paying for.
*Sidenote: someone in a previous review mentioned oil changes being «dirt cheap.» I just had one done here and it was $ 45! That’s very high to me, who prefers the $ 20 insta-​lube places! But I guess it depends on where you are used to having it done.

For a long time I’ve been taking my finicky Volkswagen to a very far away shop that specializes in VWs. After giving this Firestone location a try a year or so ago, I’ve been coming here for all my basic auto repair needs and not making the long voyage out to Waterford unless completely necessary. Every time I’ve been here I’ve been completely shocked by how reasonable their rates are. Oil changes and tire repair are dirt cheap. The staff are very friendly and don’t treat you like you’re an idiot if you’re a lady. They are also honest; once when my catalytic converter had been partially removed by some jerks, the fellow at Firestone recommended that I go to this other shop that could do the job faster and cheaper. They’ve also hooked me up with coupons a few times. The repairs are completed in a reasonable amount of time. I like to walk down to Astro coffee and have a little coffee and snack while my car gets worked on, which is fun. I highly recommend this shop for basic car repair and maintenance.

I’m going to try my hand at writing about something other than food, booze, ‘n class warfare.
Cars. Yes. I love cars. Ok I lied. I’m not one of those «car guys.» I can barely tell you what a carburetor does, but I can spell it! I’m not a manly man in the car regard. I drive a POS. I favor gas mileage over horsey power. I hate the Grand Prix because it ruins my beloved Bell Isle a few months out of the year and I think Nascar is boring. I don’t even drink milk anymore. I think that’s relevant somehow.
***
At this point I deleted my old review because I found something better. I lowered the star rating from 5 down to 3 because – although they are nice here – they aren’t close to the cheapest. No one will ever read this, so it seems. But if you do, and you want to know the REAL best place to get work done for WAAAAY cheaper, hit me up or scroll through my reviews for the only other review on an autoshop.
…I might just stick with food, booze, ‘n class warfare…

I’ve been cheated… been mistreated… and I’ve found me love at Firestone on Michigan Avenue.
Seriously, as a girl who gives off a «I know absolutely nothing about what you’re talking about» vibe when it comes to cars, I have been treated terribly by mechanics in the past. I went here after a friend recommended it, and I hope I never have to go anywhere else.
The guys are always friendly, respectful, and honest about what needs to be done to my car and how long it will take. They’ll tell me if something needs to be fixed NOW or can be held off for a while. The waiting room is clean and friendly, though I generally drop my car off and walk down to Le Petit Zinc for a morning of tea and pastries while I wait.
The team at Firestone was super amazing when I totaled my car in February. I left it there overnight so they could take a look and ended up having to leave it there over a week while AAA got their crap together and decided to total it. They didn’t mind my car being there, they didn’t charge me for ANYTHING even after they’d looked it over for me, and they let me pull it inside so I could stay warm while I cleaned it out.
I brought them a dozen cookies from Avalon because I love them so much.