Waste Connections of Colorado

We moved into a new house which we are renting and hand a minor hiccup. The first week we had them miss our house. It wasn’t that big of a deal since they had marked that the trash had not been getting set out for a while since no one lived here. We informed our landlord and got the issue resolved the same day. The following week they came out to pick up our trash .
Today I happen to be outside when they came to pick up our trash. The guy jumped out of the truck ran over and started to apologized over and over about how sorry he was for missing us a couple of weeks ago.
I did not expect this type of attitude from a person who had nothing to do with that particular situation.

My wife and I’ve been with this company for 5 years now. The past 3 months they’ve decided to just stop picking up our recycling. We’ll call and they just make up excuses each time. The past two times they’ve claimed it’s our fault for not placing the bin in a visible location. Well that’s awfully funny since they’ve had no troubles finding it for the last 5 years in that spot. They also can find the garbage next to it weekly. But the giant bright orange lidded recycle container is suddenly made of camouflage and the recycle driver can’t see it at the end of a three car driveway? They won’t offer any of sort of inconvenience credit and give us a hard time when we call. Poor customer service, can’t even do the task we’ve hired them for, offer nothing to make it right, and cast blame on the customer when it’s their drivers fault. If you’re in Westminster, do yourself a favor and go with one of the other 10 companies in the area that offer services, as we’re looking for a new one now too.

My name is Eldon, a disabled Navy veteran. I’m writing this review about waste connection because I am not at all happy with there service. For one, I was lied to just to get me to sign the 2 year contract. I pay 36 bucks every 3 months. I was told in the beginning. They would take all my garbage as long as it was bagged. And in there can. I could also use my own cans, bags, yard materials grass clippings. Anything. As long as it wasn’t building materials or concrete.well. What a lie. I put out my own can. Half full of grass clippings and put it out for pick up. Well. They didn’t take it for there so called men say it was to heavy. And not bagged. When I called them. To have them come back and get it. They would come back that day. Which was last Thursday. As long as I bagged if up. What a job I had. After 3 back surgery’s. I dumped the can out in my driveway. And bagged it up. Put it in there can. This was so very hard on my back. But was told I had to do it. I even explained my severe back condition. They not only didn’t care. They never come back to get it that day. I called back Friday morning. To ask why didn’t they come for it. They lied. Again. And said they did. And again. Said it was too heavy. What a bald face lie. So. They would not come back and get it Friday. And promised me Monday morning. Today. May 16^th. Well. They lied again. And my trash really stinks like crazy. .I wish I woulda known there service sucks. I would have never left total disposal. I want out of my contract. What a way to treat a disabled Navy veteran… not happy. With stinky trash. Who knows when they will come get it
Eldon

We have their dumpster service on our farm the guy who pics up the dumpster always consistent and always friendly Hector the trash collector is a great asset to this company and always willing to help if we cant roll the dumpter cause it to heavy he is a real strong guy I tell ya!

Having come from Louisville using Western Disposal, which is an amazing company with great customer service, I was very disappointed in the customer service from this company. They charge for replacement bins, no free large items per quarter, and they have left a huge mess outside our house. I would switch back to WD in a heartbeat but in Superior it’s not an option.

YOU HAD ONE JOB! They failed to pick up our trash/​recycling for 3 weeks. Contacted them each time and was promised the next day. After the 3^rd week, told them I wanted to cancel the service and for them to please pick up the cans. They told me I needed to make sure the cans had no trash in them in order for them to pick them up, advised I should get In there and remove the trash with my hands. They said they would pick up the trash if I paid them for it… Uhm, isn’t that how a trash service works anyway? $=trash pick up? Absolute joke.

Their response time is great. The workers are nice and helpful. We did a remodel recently and had a lot of extra trash and had no problems having it removed each week.

I wish I would have read the reviews before signing up for their service! If I could give zero stars, I would. We signed up after they came to our door and offered rates half the price of our old trash service. I guess the saying is true ‘you get what you pay for’. Their service started 3 weeks ago and we have yet to have our trash picked up when they told us it would be (Thursday’s). On the first day we were to have our trash picked up, they never showed and it took 2 days of calling customer service, before someone came to pick up our trash, Saturday at around 8pm, when it should have been picked up Thursday. In the two weeks since that pick up we haven’t seen or heard from them and have a mounting pile of trash. I watched them drive past our house this morning and they haven’t been back, even after a phone call. DO NOT go with this trash service, you will be paying for a service that doesn’t exist.

All the reviews here are right. It’s been 6 weeks since our recycle has been picked up & this isn’t the first time this happened, I called customer service several times & spoke spoke with their terribly rude workers & they assured me they would come get it… and they didn’t. When I called back they tried telling me it’s because I never called to remind them. They also said they wouldn’t reimburse me for the month since recycling is a free service with their company. Funny, when I signed up they charged me an extra $ 5 a mth for this service. They steal & lie. Today they missed again so I called & they came & put my recycle in the same garbage truck. Lying again & not at all recycling. They need to go out of business.

This company is a joke. You want cheap, you get cheap. The whole shebang. If they don’t like the way your trash is bagged, they won’t pick it up. If a car parked in front of one of the cans, they won’t pick it up. If you use a white bag and not a blue bag for the recycling, they call you and complain. If you don’t shread your moving boxes into bite sized pieces, they won’t take your recycling. If the person picking up your trash that day is mad, for any reason, you get to go on a neighborhood scavenger hunt for your bins. They do a lot to avoid doing what you are paying them to do. You know what cheap gets ya? Maggots. And maggots gets them fired. You have been warned.

The trash pick up service was good enough for me, but like most other peoples reviews, they kept raising their rates every time they billed me. Finally decided to cancel (should have done it sooner). Once I canceled they charged me a $ 35 trash can pickup fee.
The kicker for me was they left 2 messages saying that I was past due on my final payment but never sent me a bill. When I called them about the messsages they said, oh done worry about it that is just a system problem we have. When I finally got the bill from them, there was a late fee tacked on.
I guess that is why they have a admin charge. They do not know how to process payments.

I had Eagle Co. for two years — really good service, at a good price. Then Waste Connections bought them, and, sure enough, started to do the typical raise in prices post buy-​out. And these weren’t small raises — a steady consistent $ 5 each pay period (reminiscent of Comcast post-​contract — you’re keeping in good company Waste Connections!). Now they’ve reached a price that’s almost double what we were paying with Eagle ($ 110) with no end in sight. It’s too bad, we would’ve been good customers and stayed with them (the service has been fine), but it’s time to switch…

Just got off the phone with Waste Connections. Canceling service after they AGAIN raised their rates. They have been raising their rates $ 5 every six months over the past 2 years. Now it is $ 80/​quarter. They are charging an administration fee of $ 8 and a fuel surcharge fee of $ 10 every quarter. I am switching to Pro Disposal which is $ 42 — half of what Waste Connections charges — amazing!
Now Waste Connections is charging me $ 35 to pick up their container — wow, really!!!
And I will also add that this winter, we had 2 occasions when our trash was NOT picked up due to weather. All the other trash companies did not seem to have a problem with picking up our neighbors trash.
We actually started with Eagle waste removal and unfortunately Eagle was bought out by this company. I have waited too long to get rid of these guys — I do NOT recommend anyone use them!

The WORST trash company I have EVER had!!! Do not use them!!! Please stay away! You will save yourself so much heartache!!!
I can not even go into the enormous amount of issues that we have had with waste connections, including numerous missed pickup days, leaving extra trash next to the trash can (really??? What kind of trash company just drives off with trash still sitting on the curb), requiring that our trash be out at 7am but not picking up until 7pm or later… and so many other issues! Let me tell you that we finally cancelled our service in late January– almost 4 months ago now– and our trash bins are STILL sitting outside of our house. We are told we have to keep them out there in case the truck comes to get them. Every week I call to complain and every week they tell me they are sorry and are putting this to the top of the priority list. EVERY week! It is now 4 months and my neighbors are pissed that these bins have been sitting outside this entire time! I have begged them to come and get them or let me get rid of them without a can fee some other way. I am so angry every day when I get home to see that the bins are still there. The stress is not worth it! This company is a sham and they will likely go out of business soon with their lack of any customer service, concern for their customers, or good service of any kind.

Just dumped them. They like to play games with their rates. I posted on Nextdoor my rate and found that they had different rates for everyone ranging from $ 48-​$ 114 for the same service in the same neighborhood. They have fees like «Administration fee» in addition to the rates. Not sure that they are administering for us. The rate goes up nearly every billing period. Service is fine. No complaints there. Just in how and what they charge.
Because of bad weather they missed service for 2 weeks. Trash and recycling piled up on the street. Finally was able to do a pick up. I get that… well somewhat. As other service had no problem with their pickup. What they didn’t do was give us an automatic credit. Turns out you had to call them and request it. Now as I cancel service they inform me that «too late». No problem. Too late for you. Found G&M and Oneway provide same service for much less.

Watch out for fees once you stop service. I was charged $ 50 to end service and $ 35 for them to pick up the trash bin! $ 85 is almost the cost of three months of service. Not happy.

Agree with the other reviews. I’ve been a customer for over 11 years. When this was Eagle Waste Services, the service and company was great. They were bought out by Waste Connection of Colorado a few years ago and the service has gone drastically downhill from there. They are greedy and lack customer services. If you forget a bill and it is 30 days late, they count as 60 days late since that’s when the bill was sent (not due date). If your service is interrupted, you pay a hefty «reinstatement» fee. For what… calling the driver to put you back in service?
I am now with Lies Waste Systems and they have a great service at a great price.

Wow… I thought this was going to be a long diatribe (and it still may be) but my issues mirror Lina D.‘s review so closely, it may not be worth re-​hashing it all.
We recently moved into a new house in December 2013 and made the decision to go with Waste Connections as our trash/​recycling company… it’s all downhill from there.
First, when we started with them, they quoted us a date that they’d supply us with the trash/​recycling bins… didn’t happen. It’s really tough for new homeowners, with lots of garbage to not have garbage pickup. We called in to let them know and the response we received is that the company that picks up trash, as a business, was out of trash bins. I should’ve bailed right there, my mistake. To their credit they brought bins by the next day, but really if you tell someone you’re going to do something for them by a certain date, please stick to that or contact them to let them know.
Then we were told our first trash pickup would be the following Tuesday… it didn’t happen, and we had a ton of trash. Fortunately it was a blustery day and we got the opportunity to meet our new neighbors as we collected our wind-​strewn garbage from their front yards, good times.
I called the next day and was told it was a miscommunication with dispatch, so they came back the next day and collected our garbage, but not our recycling.
Since December, we are supposed to have had the recycling picked up every other Tuesday along with the trash and every other Tuesday since December we’ve had to call customer service to ask why it hasn’t been picked up. We also went to Twitter (@WasteConnection — there’s a nice pic there of our to-​be-​recycled materials piling up near the ceiling of our garage) to no avail, there was no response from Twitter and, to echo Lina’s comments, a lot of customer service folks (including Matt!) assuring us they would be sure that the problem was corrected and then not seeing any improvement whatsoever. Matt was even kind enough to let me know that the we don’t get charged for recycling; it’s a free service! — which I guess means we are to assume that we should feel fortunate that they may at some point pick it up? I’m not sure.
Called and spoke with Matt again today (3÷25÷14) to tell him our recycling bin was again left untouched on the side of our street (a «Magic the gathering» champion has been touched by more prom queens then our recycling bin has been touched by Waste Connections employees). He let me know that we are actually on a different schedule, our recycling is supposed to be next week. This information would’ve been useful months ago and also would’ve been useful if it wasn’t completely counter to an email another employee, Tammy, sent to me confirming that my recycling pick up schedule was what I’d been led to believe.
I let Matt know we are cancelling our service. Apparently this comes with a $ 35 pick up fee, sweet.
When considering Waste Connections, know that there are better options out there. Actually know that there can’t be worse options.

We had Eagle trash service for about a year and were very happy with them the whole time. They were neat, they picked up everything on time, and we never had an issue. Then Waste Connections bought them, and things went downhill fast. For instance, we tried to dispose of some landscaping waste that included a few rocks and a cinder block. Well, the garbage guys took these items out of the trash can and left them in the street. When we called to complain, we were told that they absolutely should have taken those items, and they offered only a hollow apology. Well, after a few weeks of similar antics we canceled our service with Waste Connections and hired Garbageman, A Green Company instead.

What a terrible company! Not only did they take forever to provide us with our trash bins after beginning service, but every time they picked up our trash, they left a mess on our curb, with spilled trash everywhere. The final straw was when they went a couple of weeks without picking up our trash for no apparent reason. We were going to give them one last chance, so we checked to make sure our bill was paid (it was) and waited for trash day. Our bins were out the night before, so it wasn’t a time issue… They just didn’t pick it up. So we called to cancel service, and not only did we have to wait quite a while before actually speaking to a customer service rep, but he was rude, and tried to tell us that we still needed to pay for the quarter that had just started, during which we got no trash service.
We switched to Pro Disposal. They’re locally owned and pick up unlimited household garbage, rather than making you fit it all into one bin, and for just a dollar more a month than what we were paying with Waste of Time.