WM of Denver – Franklin Street MRF

Horrible. We just moved and are required to pay for trash. I explored all other options because of the corporate aspect of WM and this was the only option for my area, much to my chagrin. I called on a Monday, and when the recording said it would be a heavy wait time I went to submit a request online, received an email saying someone would call me shortly. Nothing by Wednesday. Called again and they had no record even though I received an email directly from WM. I was transferred to «online services» which was also heavy calls and had no other option but to leave a message. No call returned by Friday. I had to call and get nasty to get my service set up. They needed very specific directions to my house, even though all of our neighbors have WM. So weird. If you have ANY other option, take it!

Waste Management was HORRIBLE. They almost never picked up the trash and I had to call every single week for 3 months asking why they didn’t take the trash. They kept getting my account «mixed up» with another account. They «accidentally» took our WM garbage can instead of our canceled recycle can. So sick of their service so I canceled it. Never will recommend their service to anyone. The only thing they will take is your money, not your trash.

Very poor example of a business. They lie and up their pricing after the agreement. We want to change service? 1000 for cancelation. Go to Alpine or some other service. Their far better.

The most horrible company I have ever dealt with. Lots of extra fees that they cannot really explain, rate increases without notification, unpredictable pick up times and messy employees. Don’t even get me started on customer «service.»
JUST DON’T.

Too expensive. $ 120 and change for 3 months service? Yikes. Called to complain about admin/​fuel charge hike so they lowered my bill a whopping 10%. To be fair– our garbage man was great– reliable, always took everything we left at the curb without additional charges (we did a lot of remodeling). But man, I can’t fathom paying $ 40/​month for frighin trash pick up.
I switched to Lies trash service today. $ 53/​quarter. Much better. Plus– my first quarter is only $ 26 due to a half price deal for new customers. I just saved myself $ 100. Jiggety jig.

These guys are way over priced! I’ve been telling my husband for quite a while to start looking around to other companys. This last rate increase. of 26.55 per month –NOT INCLUDING ALL THE OTHER NON-​SENSE FEES! is really over the top. Over 111.00 for 3 months! When I called to complain to the rep. his response was. Sorry Ma’am. That’s the cost of doing business. New customers get a cheaper rate. Excuse me? A customer that you have had for many years gets bent over the coals and new customers get the better rate? Again I get the same response. «the cost of doing business. To that I said. I guess I’ll take my business somewhere else.

We had them for several years but after putting up with their fuel surcharges and admin fees and some other collection issues, it was time to say goodbye. Problem is, if you participate in their recycling program, they charge up front for the recycle collection tubs and if you drop service with them, they charge you another $ 80 for equipment sales (the tubs they never picked up), plus $ 4 admin fee after service ended.
So you end up paying 2X for two plastic recycle tubs.
There are better companies with a better consumer friendly model than these losers, like Pro Disposal and Lies.
Just stay away from them. 1711 complaints in the last three years filed against them at the BBB, the majority being billing issues speaks for itself. We certainly will never use them again.

WORTHLESS COMPANY!!! I as well as many people I’ve heard, ordered service with a container, container never shows up, they won’t take your trash without it, then when you contact them, they are NO help, and then they try to send me to collections for never picking up my trash!!! STAY AWAY!!!

Worthless. Worthless. Worthless. They are super picky and unhelpful. Stay away and go with someone local.

After being a customer for 7 years they seemingly were unable to provide good service to me at my new location. The truck passed my house for two weeks. After calling back and not having record of my move they assured me they would have a truck come out yesterday on Friday but again no truck. After calling today there was no such truck coming, it was never scheduled. They said they could get a truck on Monday but that’s too late. Someone else will appreciate my business. I’ve had enough.

I was a 30 year customer of EDS, they were sadly bought by this company. The customer service at Waste Management is non-​existent — you call and are placed on hold with no response — you send emails to their customer service department and receive no reply. EDS never missed a pick up in the time I was with them, this Company has already missed 2 pick ups because of «snow days» with no follow up as to when they will be picking up for the missed days. I am taking my business elsewhere and that in itself is a challenge as they will not pick up their dumpster.

Stay away… signed up because i was given a killer deal… never got my containers like i was told i would within 7 days… called c/​s and was asked to e-​mail my sales contract… never heard back… called again and spoke with Justin who seem to be more interesting in talking instead of letting me ask questions… going back with Pro Disposal… they may be higher but i will get service and they have polite and respectful employees!!!
Only wish i could rate lower then 1 star!!!

They are OK i guess. Their trash guys are really picky about what they take. For what I pay you think they would give us the benefit of the doubt but they don’t. they are one of the more expensive garbage pickup places but i do not see how they are worth it.

They shut off my residential pick-​up service without giving me any notice and then wanted $ 25 to start my service again after I paid them twice what they were asking for. I’m switching to a different trash service company immediately.