Nail’d

completely unprofessional and called me a half hour before my appointment to cancel for a manicure/​pedicure. Of course I was not home and driving to the salon and had already taken the day off from work. When I called for directions the receptionist was flippant and rude– what the heck– I’ve never been there before. No apologies or make up available for cancelling.. I just turned around and walked out. Definitely wont return.

I purchased the Google offer for a spa pedicure and easily made an appointment for a rainy Saturday afternoon. The salon has a fun punk vibe to it, between the décor and the music. Overall, Ashleigh did a great job with my pedicure. She was very thorough and took her time to make sure my feet looked flawless. Great job — will definitely be back in the future, especially since their prices are totally reasonable.

So yes, this is another review before the service was even performed but shouldnt that tell you something?
I purchased a Groupon now deal that was good between the hours of 12 – 5 on the same day.
I showed up at 4 and the salon was closed. It wasn’t even scheduled to close until 6pm that day. Hopefully I can get a refund or they honor the Groupon after the fact but it appears that this place is not doing so hot after its recent opening. It’s a shame too because of its convenient location

I had been here a few times before and liked the quality service for a reasonable price. Today I was running five minutes late for an appointment, called to let them know, and was told my services would be cut. Funny thing is on previous appointments, I arrived on time only to wait 10 – 15 to be seen. And i did not complain. Twenty minutes later I’m sitting in a massage chair at Heaven in Cherry Creek getting my mani/​pedi. It might cost a little more but totally worth it to not be treated like I’m going to the DMV.

This was by far the worst mani/​pedi experience I’ve ever had. I bought a Groupon for a mani/​pedi and was looking forward to relaxing and using it. I wasn’t able to get in until the last day the Groupon was valid so I expected them to be busy but not overbooked, especially since i made my appointment almost 3 weeks out. When I arrived, 5 minutes early, I was barely greeted and then waited almost 20 minutes before the store owner finally took me back to the pedicure stations. The chairs are just leather chairs and they bring out plastic buckets with water in them for you to soak your feet. I kept waiting for my tech to finish her other appointment and I waited so long the water was cold. Meanwhile, the shop owner and techs were talking freely despite being in front of clients. They were talking about going out and getting wasted and how they were all going to get drunk and celebrate the one year anniversary of the shop. How they’ve kept their doors open for a year is a mystery to me. They were so unprofessional. I can never imagine talking about my personal life in so much detail in front of clients. I felt like I was eavesdropping into a private conversation and it was very awkward. The shop owner even said she didn’t like people from Colorado as much as people from Ohio… in her shop in Colorado full of people from Colorado. Good business move.
Back to the actual service provided. When my tech finally did come over, the water was freezing. She poured some hot water from their coffee maker in the plastic bucket. How is this even sanitary? At this point I was the only client left in the shop and then I felt like they were rushing me so they could get out of there. My manicure was rushed so much it was almost comical. They actually charge you extra to put your nails under the UV light dryer so my tech sprayed some drying stuff on my super wet nails and all but shooed me out the door. I had to roll my pants back down with wet nails and obviously smeared the polish.
It was such a terrible experience. I work in account services and I would never treat my clients like this. They may be psyched to celebrate their one year anniversary next week but I’d bet it will be their only one. If they’re trying to compete with Tootsies and other upscale nail salons they need to reevaluate their attitude, service, and aesthetic.

Unfortunately I have yet to experience a manicure and pedicure. This review is passed solely on the phone convo I had with the owner. I have toe that is perfectly fine, but it’s missing a little bit of nail. I called to see if this was under their sanitary guidelines of not doing a pedicure. Unfortunately, she said that I would have to drive down there to determine if they could give me a pedicure, but that seems like just a waste of my time in the event that they can’t. They were willing to cancel my appointment. I understand that they feel legally they need to follow this policy but I have been to numerous places with nail issues that have been able to give great services and they were very sanitary as well!

I was extremely disappointed with Nail’d. I purchased a Groupon deal and had been trying to schedule an appointment to use it. No one answers the phones and when I finally got through to someone to schedule an appointment — I was really looking forward to it. When I showed for my appointment over my lunch hour, they had no record of my appointment! So frustrating.

For a salon in the hip S. Pearl St. neighborhood, I was completely unimpressed. I bought one of those discounted internet coupons for a mani/​pedi/​wax at this salon and called for an appointment. Their voicemail message informed me that they were very busy as a result of this coupon offering and instructed me to go on-​line to make an appointment, but the link they gave (as well as the link in the coupon and on their internet site) was broken — it kept taking me to a Vistaprint site. So I ended up calling and leaving messages three times in three weeks (and threatening to get a refund from the coupon company) before I finally got someone to call me back and set up an appointment. While I was there, two people walked in to get a manicure but the technician had to turn them away as she was the only one on duty that day (I was the only customer in the place at the time, a Saturday mid-​morning).
The place was clean and tidy, and the technician was nice, although she wasn’t able to provide all the services offered in the coupon (their waxing technician wasn’t in and I couldn’t schedule another appointment because I had to get all the services in one visit so oh well). I got a french manicure, and added (for an additional $ 15) the shellac option as she explained it would last «21 days». She did a good job on the manicure and the pedicure and my nails looked nice, but the manicure is already peeling and chipping (after only 5 days). I’ve called (and left yet another message) to ask for a touch up, but I’m not holding my breath. Don’t think I’ll be going back to this salon.

Not reliable! When I showed up for an appointment, there was a sign on the door that said, «Closed due to yucky weather.» They never called to tell me they were closing or to re-​book; and who closes a salon in Denver because of a little wet snow? Really?

Think twice about vising this salon! I recently purchased a Groupon for a $ 20 mani/​pedi. I have been incredibly dissatisfied with the customer service provide by this company. I took me over a week to schedule an appointment with them. No one ever answers the phone and I left several messages about booking my appointment (their online booking system doesn’t work properly and won’t let you book a mani and pedi back-​to-​back). After about a week, I was finally able to book my appointment. This is all understandable, I get that companies are busy the first few days after a Groupon is announced. But on the day of my appointment, I was called and told that my technician was sick. Ok, again understandable. I don’t want someone who is sick to be giving me any sort of service! I asked that she please call me back the next week to reschedule. I have never received a call from her. I have since left several messages asking that they return my call. I have called many times without leaving a message, just trying to get a live person on the line which seems to be impossible!
I’m incredibly disappointed that I’m not able to even book an appointment with this salon and have asked Groupon to refund my money. As a company, if you don’t have the staff to handle a deal like this, then don’t offer it!

I actually had a similar experience to some other people on here, but was waiting to see if it happened to anyone else before I mentioned it. I confirmed last week with my dermatologist that there is absolutely nothing wrong with my little toe — I just happened to jam it during gymnastics as a kid.
The dermatologist was surprised they couldn’t recognize what a jammed toe looked like– she said most technicians should be able to spot the difference, but not the case at this place. I tried to explain this, but they refused to give me a pedicure without a doctor’s note. Trust me, I won’t be returning with a note from my doctor — I’ll just go to Tootsies right around the corner, where I have gone many times before and have always had a great experience. Tootsies is extremely sanitary, and they’ve made 5280’s «Top of the Town» for several years running, so I think they know what they’re doing! I’ve always gone to sanitary places, and in 25 years I’ve never been questioned or refused service. I think they should try to recognize some basic things like this, or they risk alienating a lot more potential clients.

I actually learned about this nail shop while at happy hour with Wanda C. Later that evening, I read her review on Unilocal and decided to make an appointment for a mani/​pedi before heading out of town for my birthday/​holiday weekend.
I got a basic mani/​pedi. Honestly, that’s all I need to make my toes and fingers look pretty. The basic includes scrubbing and filing the feet, filing and cleaning up the toes and then polishing them. The process for the hands is similar. Ashleigh was my technician and she did a fantastic job! Since it was my birthday, she gave me a complimentary UV finish.
The shop itself is cute, Stephanie and Ashleigh are a blast to chit-​chat with and the Rockabilly music playing adds to the fun atmosphere. The vibe was more of spa party at a girlfriend’s house which I loved. That said, the ladies also keep everything super sanitary, and they are uncompromising with this, which I appreciate.
All in all my first experience at Nail’d was a positive one and am looking forward to updating after a few more visits. Hopefully my positive experience will encourage others to check out this great shop!

Similar to other reviews, I found Stephanie to be completely rude and unsympathetic. I also found it extremely difficult to find an available time that would work for me and my friend. I purchased 2 Weekly Plus deals for my friend and I to enjoy a fun «girls day». I then found it impossible to find a date prior to the expiration date of ⁶⁄₁₅ (via online tool — impossible to reach anyone by phone). The wording on the coupon led me to believe that the coupon would be honored as long as the appointment was scheduled prior to the the 15^th. When I spoke with Stephanie this morning, she simply told me I was wrong and would not honor the deal. She then told me I was rude and I should not come to her shop because I was a liability. I have NEVER had a salon owner treat me so poorly. I will never go to this salon and would steer others away from it. I am now hoping to get a refund from Weekly Plus.

Like many of the previous reviews, I had an unpleasant experience with Nail’d and its owner (to say the least). Myself and 2 friends from out of town purchased certificates to use on my birthday weekend. I called more than a month in advance and made an appointment for 3. Upon arrival at the scheduled appointment time, my friends and I walked in and received no welcome, no acknowledgment, nothing. I stood to see how long it would take for someone to acknowledge us, and ended up informing the nail tech that I had an appointment. She barely glanced at me before she called out to Stephanie (the owner) and continued with what she was doing.
Stephanie came from the back of the shop, without a greeting, and sat at her computer. I informed her that the 3 of us had a 3:45 appointment, to which she responded that they were running late and could get to me in an hour AND that she only had an appointment for 2, not 3. I explained to her that my friends were only in town until the next day and that we planned for the THREE of us to receive the service for my b’day. For the next 2 minutes, she argued with me and basically blamed me for the error. I explained that I understand that computer glitches and miscommunications happen, and that I was not trying to place blame, but I stressed that I was certain the appointment was made for 3. Not only did she basically call me a liar, but when I refused to accept responsbility, she confronted me as though I was the one being belligerent! She offered no solution, no concession, and told me «Well you can get a refund from Weekly Plus.»
I would NEVER patronize this business again. I do not doubt that they may excel at providing quality nail services, but their customer service is SEVERELY lacking! I was very excited to visit, and hoped I had found a new nail shop. After my HORRIBLE experience, I would not recommend Nail’d to anyone.
This message does not warrant a response from any of the Nail’d personnel. Though I purchased a Weekly Plus deal, my negative experience had nothing to do with the company’s certificate, and EVERYTHING to do with the Nail’d owner’s lack of professionalism and decorum. A lesson in TRUE customer service would serve her well.

Like most of the reviews on here, I too learned of this salon because I purchased a Weekly Plus certificate. However, it sounds like most of the reviews are of people that didn’t actually visit the salon, which isn’t very helpful.
The salon is in a cute area behind the Whole Foods that I didn’t even know was there, and I have lived in the area for years. There is only street parking that I saw, and it’s only 2 hours around there, so make sure that you don’t stay too long.
My nail tech, Ashleigh, was very meticulous with my nails and made sure they were perfect. I said that I just wanted clear polish on my nails, and she offered something that I had never been offered before at a salon, to have them buffed instead. I love that they are just as shiny, but I won’t have polish chipping off.
The same care was taken with my toes, and I’m hopeful this pedicure will last for awhile. No massage chairs, but fun, brightly colored temporary flip flops and soaking tubs.
Very cute and friendly shop dog (small Chihuahua, who did not have his nails painted pink, but might be a nice touch ;)
My only complaint would be that they work on their musical ambiance. When the conversation lulled, all you could hear was the fan, and I made the comment that they should have music and then realized that they did have a stereo system, but it just wasn’t turned up loud enough to be heard over the fan.
Overall a very fun shop that I would definitely return to.

This is a cute shop where I got a manicure and pedicure using a Weekly Plus voucher, but it’s perhaps not as glamorous as it sets out to be. The girls who did my nails were a ton of fun, and they were incredibly helpful in assisting me with color choices. However, I’m taking off a star since my manicure lasted just three days before chipping and my pedicure lasted just over a week. Bummer. I don’t think I’d pay full-​price ($ 80), but at $ 25, this experience was worth it.

The owner of Nail’d isn’t just rude, she is a Liar.
I was so offended by my experience that I felt compelled to submit my review online. I only wish the other reviews here had been available when I purchased an online deal for Nail’d.
Prior to purchasing a Weekly+ deal, I called Nail’d to ask if they would be able to accommodate three appointments for mani/​pedis at the same time. They assured me that there were three techs available, so I purchased the deal and called to schedule the appointments over a month in advance for Mother’s Day weekend.
Fast-​forward five weeks. The day before my appointment, I received an email confirmation showing only two appointments, so I immediately called the salon. After three attempts, I finally got through to a live person and they confirmed that they only showed two appointments and directed me to the owner, Stephanie, who offered to reschedule for another day, but offered no apology for the mistake. I explained this was a Mother’s Day gift so rescheduling for another day wouldn’t help and asked if there was anything else she could do (the person who answered the phone had said there were individual openings before and after our appointments so I was hoping they could squeeze a third appt in at roughly the same time) and was told no.
I wasn’t happy about the mistake or the level of customer service, but at least the conversation was civil up to this point, and the situation wasn’t bad enough to deserve a one start review — yet.
It was at this point that Stephanie became very rude and rather than try to solve the problem or offer an apology, she blatantly lied. First she said they were «completely slammed» with no other appointments that day. Then she told me that there are only two nail techs so I couldn’t possibly have scheduled three appointments — this after I had called twice previously to confirm, and after she had offered to let me reschedule for another day — presumably when they had three appointments together. (I checked their website after the call and it clearly states that in addition to the two nail techs, the owner also does nails.) Then Stephanie said she would cancel the appointments.
In spite of my disappointment at the poor handling of the situation, I told her I wanted to keep the two appointments that were scheduled since they were intended as gifts and I didn’t want to let my mom and sister down for Mother’s Day. I calmly told her that I thought the customer service was poor and that I would ask for a refund of the Weekly+ certificate for the third appointment that was not scheduled. Stephanie then said — and this is a direct quote, «You can tell your mother and sister that their appointments were cancelled because you have a mouth on you!» Then she hung up on me. WOW! I was left scrambling to make new plans on a busy holiday weekend.
Poor customer service is bad enough, but lying to and verbally attacking your customers, is inexcusable.
I can’t comment on the atmosphere or quality of work at Nail’d since the appointments were so rudely cancelled. I will say that Weekly+ was very helpful when I requested a refund of all three certificates. They offered a full refund and even apologized for the rude way I was treated by the owner of Nail’d. I think Stephanie could use a lesson or two on customer service from the fine folks over at Weekly+

I can’t believe how harsh one of the other reviews on here is. My experience was great.
Ashleigh did a fantastic job on my nails and had some good tips for how to improve my dry skin (I’m a nurse, and that alcohol wash just fries my fingertips). The atmosphere was cute and cozy, everything was very clean, and the girls were all boisterous and obviously having a good time at work. I was offered free tea (tasty), and there was an ample selection of magazines to read.
I also had the Ultimate Organic Mani/​Pedi, and I felt very well pampered. The paraffin dip for my hands was particularly nice. $ 80 is pretty high for the service, but with the Weekly Plus deal, I thought it was a steal! I’ll be back again.

Wow. I just read the one other review for this place and my experience was TOTALLY different. I also got the «Ultimate Organic Mani/​Pedi valued at $ 80». OMG! This was like going to a mall and paying $ 15. No pampering. Polite but not helpful; in fact, one person was a bit condescending. Adequate but nothing special. The Weekly Plus deal said «Check out Denver’s newest glamorous beauty boutique.» This place isn’t glamourous at all, its just ok. I will go to my usual place, which I love. I was trying to get the cheap way out with the Weekly Plus deal and that’s what I got. A cheap nail job. The one star if for the cute dog who hangs out at the shop.

I had the opportunity to try out a new nail salon yesterday with a Weekly Plus deal. I learned upon having my manicure/​pedicure with the owner, Stephanie, that the shop has been open for 3 weeks.
Nail’d is in a cute location right off of S. Pearl and Kentucky and parking is on the street. The sign for the business isn’t up yet, but Nail’d isn’t hard to find. It’s opposite the car garage on the other side of the street and there is a wine shop next door.
Upon entering the boutique, I was greeted by a friendly staff member and asked if I had an appointment, which I did. The boutique does accept walk-​ins, but with the Weekly Plus coupon deal, I would recommend an appointment.
The package I purchased was an Ultimate Manicure/​Pedicure, which is organic and includes an aromatherapy portion, which you have 3 options to select from. I opted for Moisture Renewal and was asked to have a seat until my foot tub was ready.
Once you enter Nail’d, there is a desk for the staff and to the far left a seating area. There are 2 nail stations for manicures and a platform behind the nail stations with three comfortable chairs, space for foot tubs and chairs for the nail technicians.
This is a nail salon, which also offers waxing, hair cuts and hair color. Nail’d offers organic manicures and performs nail services for natural nails only. The nail salon does not have the chemical smell nor the irritating massage chairs with bacteria-​filled jet baths (can you tell my dislike for these types of places). I’m not knocking those that have it, but it’s my preference to not give my business to those types of salons.
Stephanie was very attentive to my needs during my manicure and pedicure, gauging her pressure while giving me a leg or arm massage, asking my preference in nail length, the heat of the paraffin, etc. As Stephanie is the owner as well, she was called away to assist the other nail technicians, if there was a query or a customer service issue, but I rolled with punches and enjoyed the pampering experience.
All of staff were infectiously funny and entertaining. I immediately felt at ease and enjoyed the playful banter between all of the staff members. It truly felt like a family and all were incredibly happy to work with each other.
Primarily OPI polishes are offered, which I love. In addition to natural nail manicures, they also offer Gelish and Shellac manicure procedures, for those who prefer a longer-​lasting manicure.
The salon is very sanitary and prides itself on hospital grade sanitation.
I had a wonderful experience here and I was happy to be able to try out this new boutique. Nail’d is billed as a Personal Appearance Boutique. I plan on returning and can’t wait for my next appointment.