Sleep Number

My five your old daughter was in the hospital so my wife stayed with her every night. It wasn’t until the day before Thanksgiving and the day before they came home from the Hospital that we found out that the pump on our sleep number was broken and my wife side of the bed was deflated.
I called customer support and they lady who answered was very rude and I didn’t get anything accomplished. I called Deer Park Mall and spoke to a very helpful lady named Roseanne. Roseanne told me she would call me right back. Within 5 minutes she called me back promptly and told me she located an old pump for us to use until we are able to get a new one in.
It’s people like Roseanne that every company needs. I didn’t have to sleep on the couch. :)

Not happy having spent $ 4,000 on a bed which a) was delivered well into the evening hours [delivery window was 3−7p and the men showed at 8p] b) does not provide the comfort the salesperson alleged it would.
The delivery people said they had 8 deliveries that day. I am not certain they were left enough time. Certainly sleep number is not a brand new company, and have been doing deliveries for some time. I had scheduled this weekday delivery because I would have had to wait until the end of December (a month after purchase) to have it delivered on a weekend. If sleep number doesnt have the resources to deliver promptly on a sale or if they are overwhelmed they should scale back.
I spoke over the phone with a customer service person who really did not have an excuse for the store manager returning my call (I called and left a message).
I told the salesperson at the time of purchase that an issue that I had with our old bed was that it held body heat. I was advised the particular bed that I was purchasing alleviated that to a degree. That has not been my experience to date. We removed the mattress pad as suggested by the on phone person and as yet we have not noticed a degree of difference from our old bed.
The bed that I got had a base where the mattress sits 16″ off the ground. I was told by customer service that that is the standard height. However in the store my feet hit the ground when I sat on the bed. At home I cannot touch the floor. I was told that the store should have told me this and that if I wanted to change the legs it would be $ 40.
They did not advise that if you have a hardwood floor that the bed will move around on the floor very easily, and creak and moan.
They do not do time windows for service. They give you a day and you have to be available. I cancelled the service on the bed and if I decide to take them up on their 100 night guarantee and return the mattress I will give them a window to pick it up or tell them it will be in the yard.
BUT Buyer beware!!! The 100 night guarantee does not apply to the bedframe. The adjustable frame is NOT RETURNABLE. So youre stuck. If you think you can opt out of this purchase you can, to a degree. But you cannot return the adjustable base.
To sum up, if I bought a used car from a used car dealer I would expect used car experience, service and product quality. However, buying a high end item from what I thought was a high end company I expected high end service, not a late delivery in a dirty hertz rental truck and to not have been delivered on what I was told by the salesperson. I would expect prompt call back from a local manager addressing my concerns. For all my grief I was given a set of sheets free and the reviews on their own site say that the sheets are crappy.
I would not recommend this place. Dont get caught up in the flashy commercials, dont get lured into their «this is the best sleep ever» BS, its not. Its a mildly comfortable bed that you can make hard or soft. Even that isnt that great. And you will be disappointed by the service. This is a high end, high ticket scam. And nobody cares.

Great store! The 2 men who helped my Husband and I pick out pillows, mattress covers and cases were so honest, fun, and nice. Great customer service! We felt really comfortable and will be back!!!