H & M

Not sure why out of 6 employees working, only 1 was nice enough to say hello. I don’t need everyone to greet me but out of 6 there’s no reason for it

First off I should mention I am a massive H&M fan, and most of my wardrobe is from here.
This store is small, and of the 4 times I’ve been in it really doesn’t have much at all to offer, and always stocks really lame stuff compared to other H&Ms. It is always a huge disappointment going here, and I never manage to find anything worth purchasing, when I normally would purchase at least 4 – 5 items at any other local H&M.
This review has nothing to do with the staff that works there, they are fine, just the layout of the store, and what seems to be on the racks here. It almost seems like an H&M outlet store or something.

Not a really big fan of the H&M, at least for men’s clothing. The majority of the items are womens wear and the men’s section is secluded, messy, with clothes strewn around the racks and the floors. Not to mention that the cost was still relatively high and the fitting room lines rivaled that of Disneyworld. I wouldn’t come here, especially not with Uniqlo just next door.

Customer service here is bleeping TERRIBLE. Employees are extremely rude. This particular occurrence happened in late November 2014. I haven’t returned to any H&M since.

Staff here are SO RUDE! Too bad because this is the best H&M around, but the unhelpful and rude staff make it really uncomfortable to try things on, check out etc.

I purchased a gift for the holidays and attempted to return it. I was told it was past the deadline, despite having a receipt. Mind you this was January 8^th, two weeks after Christmas. I explained I was out out of state visiting my husband who is in the Navy and stationed 1000 miles away. They declined the return.

I agree on the one part that this particular location offers more variety for their clothes (women-​wise) compared to Braintree and more open. I agree the service can be a bit blah. I tolerated all of this until my recent experience.
My last visit in December pretty much gave me my very last straw coming here. I had a terrible experience with the manager and the store clerk there recently regarding an online gift card for H&M on an app I wanted to use. She deemed and claimed as «unusuable» without clear explanation of why I am not allowed to use it. I tried to explain to her about it, but she gave me such a dismissive attitude and a hard time about using it like as if she knows it all (when clearly she doesn’t)! I am no genius worker with years of experience of being a retail manager, but isn’t there that whole business moral supposed to be that the customer should still come first anyways? Like accommodate them to get customers coming back for more?
Dedham without a doubt fails in customer service. I don’t feel welcomed here at all and people there are really stuck up.
I will not come back. I refuse to take a step in this place even if I am desperate for open space and more clothing options. Just beware if you try to reason with the manager and rest of the team. It’s a huge waste of time and effort, and you don’t want to end up coming out angry like I did!

Comparing other H&Ms in the area, this is by far the easiest one to navigate and find products. Furthermore, they seem to have much more of their everyday basics selection towards the back of the store. Compared to the stores in Boston and the one in the Plaza, you can actually walk around the aisles and find what you need without trampling people or racks.
The customer service leaves a little to be desired, but if I have to put up with subpar service to be able to roam easily around the store, then so be it.

This particular store is set up well. It has a good flow and is easy to walk around. They had a few cute new things for spring. The price is right but the clothes don’t have a long life. You get what you pay for?!?

This location is small and rather poorly lit. I don’t know what it is, but I just don’t like this one in comparison to Taunton (where I usually go). The lack of stuff (primarily their Divided line) seems to be it. Women’s only, no men’s or children.