US Post Office

The clerk who handled my mail was rude and lacked those social skills you would expect from a government agency employee. Indeed, she was mean from the first second I set my foot on this building. That being said, I must also recognize that she was extremelly fast and got my boxes sorted and ready to be shipped to 6 addresses in different states in the East Coast in less than 2 minutes — all this while she continued to give me attitude and whine about all she could.
When I come to the post office all I hope for is to leave as soon as possible knowing that my mail is safe and is going to the right address. Everything else is meanigless; I would take this jerk lady any day of the year over any state employee that have earned their reputation due to their clumsiness and passiveness in life.
Today’s experience at the post office reminded me of a lover I had over 12 years ago; she was mean, confrontational and REALLY ROUGH but she never failed to deliver IN TIME. I highly recommend both my ex and the post office lady for expedited shipping and/​or oil change.

Delivery guy attempted delivery when I wasn’t home. He never left a delivery slip telling me to pick it up like he’s supposed to. I called the post office two days later and they said they have no idea what the delivery guy did to the package. It’s not there and I’m down a $ 500 package. They never contacted me about attempting delivery by leaving a slip so I never would have known if I didn’t have a tracking number. This package requires signature confirmation and I have no way of tracking it down now. I have no idea what to do. I am about to have a damn heart attack over this. Way to go, post office. They don’t ever answer their damn phone! I called at least 5 times today and I keep getting hung up on.
5÷26÷16
They lost another package of mine. Tracking shows that it had been delivered in my mailbox. It’s not there.

Fuck this place. Everyone working here has a fucking attitude. I understand that this job might be soul sucking but just because you’re tired of doing this doesn’t mean you fucking stop thinking critically. Spare yourself the headache and do everything online if you can

It took four tries and about 100 rings and finally someone answered. I was told they are not «staffed» for phone calls. I received an email confirmation of a delivery to my home yesterday. I was home and there was no delivery. I was told the mail carrier «handed it to someone.» I told them it was not me. I even saw the delivery truck in front of my mailboxes. I was told they would look into it. Of course no response. So I am stuck. Luckily the store will send a replacement, now questions asked. I do not know how the mail carrier can mark something as delivered when they did not come near my home. I personally think the UPS to USPS delivery scheme does not work well. No accountability.

Quick and convenient. Love this post office, lots of parking, lots of supplies and everything I need to ship. Staff is friendly and polite. Just great!

If you want to renew you’re U.S. Passport you have to call this No. 415−570−0713 to make an appointment. renewal of passport is by appointment only. if it’s busy just keep trying until a lady name Marina answers your call. She’s very helpful and nice too. she will help you through out your application until it’s finish.

The fact that this post office is only open until 12:30PM on their only weekend day of availability is a shining example of why the USPS can’t compete with any other shipping provider. It’s ridiculous to show up at 12:32PM on a Saturday and be turned away from picking up a package, or letter that can’t be fitted into our mailboxes. What a joke; I’ll take my business to FedEx…

I tried calling this number 4 or 5 times (650) 756‑2304 on different days and it never work. Why they have this number listed?
I received a delivery notice and want them just simply drop off the mail (I have signed the notice and gave to a postman showed up at my front door). They never did it. I tried calling them but they never pick up the phone. I tried redelivery web site and they don’t get the request. It seems the only way to communicate to them is to go to post office physically. They seems operating in «Stone age» mode.

If I can give zero. This is one of the places I would consider giving it to. The employees are incompetent and lazy. My mom has been a paying customer for years for a po box and usually paid by the year. Last week an employee made an accidental transaction without asking my mother If she wanted 6 months or 12 months to pay. When my mom asked why the charge was so low, it was already processed and he told her to come next time to change it from 6 months to 12 months. We Come back a week later following what he said, and asked for the manager, Monica. malinging or however you spell it, was trying to push us out and say that it was not possible for us to change it at all.
Even if we were trying to pay for one year and therefore GIVE more money to them, they (Monica) complain about doing the paperwork of changing it and blamed us for not catching it in the first place.
While fixing it Monica was sighing, rubbing her eyes, muttering like it was so much work for her to get up and fix the transaction and even blames the «system in the computer». I told her she’s a paying customer and it should not be an issue of her to fix it.
If you can do not go here to do business. Go to another location or something. I have seen other USPS workers that were much kinder and helpful than this.
Disgusting.

I called 5 times trying to make an appointment for my passport, I got hung up twice, got send to voice mail once, and got ignored for the rest. If I can do this online, I will do it. I don’t know why these people are still being hired and nothing what they are supposed to do. I don’t mind seeing you disappeared. keeping trying to make people come yell at you.

They’re open a bit later, have excellent service, and provide receipt

Worst. Phone Service. EVER.
I called them earlier today to discuss a package that was sent via UPS, and was never delivered. After talking to UPS, they instructed me to call here. I encountered the absolute RUDEST person on the phone, some guy who couldn’t care less and treated me like an idiot. I started to give him the tracking number given to me, and before I could even finish he cut me off. He snapped at me, was incredibly rude, and actually brought me to tears. I was just trying to find my package, and he couldn’t even be bothered to explain to me the process. Instead he just got frustrated immediately and treated me like I was stupid. I didn’t have the correct tracking number, but instead of simply explaining that to me, which would have taken a grand total of one minute, he simply was annoyed and rude. At one point he asked me to read off the incorrect tracking number, even though he knew it wasn’t correct (although he didn’t bother to explain that to me) and when I paused to see if he got it, he yelled «HELLO?!» into the phone in an incredibly rude and impatient manner.
I unfortunately have to deal with them again, because I need to get my package, and as it’s a government building I don’t have a choice, but I will be speaking to his superiors. It really wouldn’t have been that difficult to answer a simple question and explain to me what I needed to do (that is, after all, why I was calling in the first place).

Literally the worst service Ive ever had at a post office and that’s saying a lot! I moved into a house in DC last august. We had the key changed to the mail box, and the new key did not work. When I called the PO they said they would change the key again. So they confirm the key was changed to match the key I was given. The key doesn’t work. So I go to the PO and ask them what was up. 20 minutes of waiting for the person specifically in charge of the keys and they tell me that the person who delivers the mail needs to told. No help at the PO. So I wait for mail man to come by and he says he has no business with the keys. This whole time I haven’t gotten any mail… ALMOST A YEAR NOW! Thank god I did not change my mailing address to this new address because I would never have access to my box. I continuously call the post office asking to get the key corrected and I never get any help. A couple months ago I arrived at home and on the door was a piece of paper telling me to call this number at the PO… The lady tells me that they will call me back… I WAS NEVER CONTACTED!
This place is seriously a JOKE. If there is any way to report this I will be doing that. And I want my damn mail!!!

Great service!
Even though my problem is it fully
resolved yet-​I have to say the above expected-​effort and service of the staff, especially of EILEEN is worth five stars. I have been trying to hunt down my maternity clothes (before the baby is born!!) and have been to THREE different locations with no success and very little empathy from other staff… I came here for the 2^nd time and instead of telling me to come back, call a number or go online, Eileen took my number and made it her responsibility to take care of the problem. I have faith in the USPS AGAIN! thanks Eileen!

I absolutely love this branch! Today I went in here to return a package that was mistakenly delivered to my folks (correct address but wrong person). It’s one of those UPS/​USPS deliveries. Rather than drop it back in the box, I just decided to drop into an actual PO to talk to the clerk.
The lines wrap around the tiny waiting area and there were only two windows open. However the wait wasn’t painful because the two gals manning the windows were fast and efficient! They got everyone out of there in record time.
Really this branch should be a model for all the sucky po’s out there (I’m talking to you Geary Station!)

Willing to change my review later if issues are handled appropriately, but basically, I rented a PO box and was given the wrong combination! They initially wrote it off as my incompetence, and simply referred me to a phone number that was always beeping the busy signal when I called. I finally managed to come in during working hours to address the person in charge if PO Boxes. Turns out the incorrect combination wasn’t even a small error that could be written off as a typo (eg: C vs G), the combination was completely different.
The classic «it wasn’t anyone’s fault» excuse was given when I asked for them to push back the start date of my box rental to the day I was given the correct combination. The response was «we don’t ever do that for customers, and the fact that you didn’t have the right combination wouldn’t have stopped you from having mail delivered to the box.»
I can already see the staff relaying me off onto each other, because they know they messed up internally, but aren’t willing to actually help me. We will see if addressing this issue with folks higher up will actually yield anything helpful.

ZERO STARS ALL THE WAY. Every single time I come here is a disappoint. Jane is so rude for no reason, not understanding a single thing im trying to explain. She just repeats herself and because she couldn’t assist me, she called her supervisor but she happen to say the same exact thing. They are useless! Also, I set up an appointment for a passport here and when the day came, I wasn’t on the schedule. I hate this place, negative stars if anything.

Most difficult post office I’ve ever been at. Avoid «Chat» when doing your transactions. Not only talks down to you but refuses to acknowledge other services offered at other post offices.
I specifically asked for my package to be sent via media mail as I’ve been sending my books the same way via Post Offices in San Mateo and she told me the only way I could send any package was via weight and that I had to purchase a plain white sticker in which I could post the address on it. Had I not been able to send books the media mail package way before, I would not have questioned her statement.
When I attempted to explain to her my situation, she stated (rudely) that it is impossible for me to send anything else with a special price. According to her, everything is priced the same and weighed. If that is true, how have I been sending all my packages of books as media mail with a sticker that they print out with the address and price of stamp in San Francisco and San Mateo? This is literally the only post office I’ve ever had difficulties with and I assure you, I will not be returning. I also plan on calling their customer service.

For a post office, this is one that I do not cringe upon entering. The agents could be a little slow, but that’s because they seem to know everyone in the neighborhood. Parking is always easy, which is probably why visiting here is much more bearable.
They have all of the packing supplies that you would need for sale but please do everyone a favor and have your stuff ready to go.

This place has been so good to me. Lito who handles passports during the week was SO kind every step of the way. He answered all my questions fully and with a smile. He took a great passport photo of me on the first shot.
He was just so pleasant. Really positive guy.