US Post Office

Baronk I dropped off a prepaid package w/tracking (9400 1082 0549 8073 2929 37) at the West Portal Post office in San Francisco on the prepaid package counter and had paid beyond the required amount for the weight and dimensions. One week later, the USPS website still hadn't registered that it had been dropped off to the post office. I went back to West Portal post office and was told the same thing. They gave me a phone number to an automated response system with no luck on my end. When pressed to provide an explanation for the lost parcel, the post office attendant acknowledged that they sometimes get too busy and fail to scan all of the dropped off items. Now, one week later my buyer wants a refund for the missing parcel and I have no idea where it is. Nice going USPS. So from now on, whenever I drop off packages to USPS, I get a receipt for every prepaid item.

I hate to give this place 2 stars, but it can definitely be better. This is one of the worse post offices I’ve been to. I only came because I didn’t want to deal with the parking on Mission. Don’t get me wrong, West Portal is lucky to have a post office here, but the employees are very slow and keep trying to persuade you to buy stamps. The mailing lobby is small, but the area where the PO Boxes are, is biig.
I came to mail off a document but I needed it to be a ‘certified mail with a return receipt’ and the when I finally got to the counter, the lady just gave me 2 slips of paper and said «fill it out — next!» Uh… what did I need to fill out exactly other than my return address? After I submitted it, she said I was missing the delivery address — you didn’t even tell me! So, she would put me on the side again so she can help other customers. They don’t even have the post masters or managers name on the nameplates in the back like they’re supposed to.
Hoping that I will just go to the one in Daly City next time. the only problem is that they’re open during limited hours.

I appreciate the service that this post office delivers. Evelyn and Dan are especially helpful. This post office is opened on Saturday, and I can usually find parking even when West Portal Avenue is being dug up.

I have never had a good experience at this post office. The lines are ridiculously long and the people working there are horribly rude with everyone. To top it all off, they couldn’t find my package which I am now convinced is lost forever.

I appreciate that they have a Post Office in West Portal. But, this place could use so serious help. First off, there are only two people working the counter it seems at all times. Grant it, there are three spots. I do not know who decides this but that is just not efficient AT ALL. Secondly, there needs to be a self mailing station setup here or something because some of the items that I see people mailing can be expedited if a service like that were provided.
The lines here can tend to get ridiculous as well. The lines can extend outside at time as well. I understand that there are P.O. boxes and such in the lobby but they could eliminate some of them and extend the counter inside. That would be such a HUGE help.
The workers here are great. I think they do the best that they can but they need to hire some more people. I literally saw one guy taking forever because he wanted the cheapest shipping and was set on what he was willing to pay. So, the guy behind the counter had to go back and forth with him for 20 minutes till he was able to find a decent shipping fee and service within his budget. ARE YOU KIDDING ME!!! The post office is not an AUCTION!!! SOME PEOPLE…
Just keep all of this in mind if you decide to venture here.

This is the worst Post Office I have encountered. There mail service is awful.
We are continually getting other peoples mail. We know we are not getting
our mail as we have not received a water bill in two months. The disability
placard for my parents never arrived and I had to ask for a replacement
which still has not arrived. When I approached the mail person they denied
that they put the mail in the wrong box. This was as I was holding mail
that they placed in my box for someone two blocks away. When I called
to complain no one answers the phone. How do you deal with something
like this — Does no competition ring a bell

The lines here can be long but I print my postage at home and am able to walk up to the counter and drop off without waiting in line — suckers!

Very friendly and efficient workers! Parking (closest ones are metered street parking) is hard to find and the store is a bit lost among others, but I’ve not encountered long lines there and so get in and out pretty quickly! They even gave me tips to shipping cheaper to an international location given the weight of my item! Keep up the good work!

This place is surprisingly good. The Asian ladies are very helpful. They seem to love their jobs. I will visit this post office again.

Unlike other post office, this place was somehow lost in the mix of all the stores, so took me a while to recognized it (well I’m horrible with direction, so mostly my fault). I came early in the morning so the line was short. The staffs are very friendly and quick. Pleasant to do business here

West Portal RFD also has it’s own post office. I needed to buy some stamps (yes I still send envelops through the mail) and found the line short and the folks behind the counter to be efficient and nice. However, in terms of architecture, this place is a bit too institutional for these Midwest surroundings.

I’ve been to this location many times. This time I’m compelled to write a review because of the rudeness of the lady in a snow cap and bright red lip stick.
I was mailing two identical letters to the same city. I wanted to put 3 additional self-​adhesive stamps I brought onto each envelope after this lady at the counter told me how much postage was needed.
While I was sticking on 3 SELF-​ADHESIVE stamps on the first envelope, she told me to do it on the side so she can serve the next customer. Then I said «but I’m done with this one» (the first envelope which she could already add a meter label for the postage difference I needed). She refused to work on my first envelope and just asked me again to «do it on the side». I told her «but I’m done» as it only took me a few seconds to finish sticking on 3 more SELF-​ADHESIVE stamps on my second envelope. She told me to stand on the side to «calculate the postage» and said repeatedly that her boss was listening in the back and she had to keep the line moving. Is it my job to «calculate the postage» difference on the side? I told her again: «but I’m done!» and I really didn’t know what else to do to wait for her to serve the next customer! She insisted and said the same things about her boss, etc. and I didn’t make a fuss.
So I waited a few more minutes right at the counter doing nothing but watch her serve another customer before she was willing to pick up her calculator to calculate the postage for my letters. I understand the USPS station has no incentive to improve employees’ poor attitude or service, but hopefully the boss listening in the back would ask the employees to at least be reasonable, if not courteous.

I love this post office, sometimes they have long lines, but they are pretty good at opening all of the registers when this happens. The staff are all friendly with no attitude, they sometimes will spark conversation and it’s cool because even if you’re the next person in line, they have respectful timing, meaning that the conversation ends when the person gets the receipt.
I like the small town feel of this post office, and the rapport with staff that you can establish over time

No long lines, friendly staff and very efficient customer service here. Very similar to what you will expect to find when you walk into the USPS facility in Diamond Heights and Lakeshore Plaza Shopping Centers. I don’t recall a time when I see a long line when I enter this facility unless the holiday season is around the corner. Come here from SFSU since it is very convenient and perfect for my post office errands. In the West Portal area? Have post office errands to take care of? Come on over to the US Post Office on West Portal!
Parking: Street Metered Parking
Payment Method: Cash, Credit and Debit

So my package that was supposed to arrive on Friday has not yet arrived and it is now Sunday. I know it is not this post office’s fault but when I had paid for priority, I had believed that there was going to be some serious transporting going on… I guess I was wrong. I drop a star because I should have just stuck to standard since it is going to arrive a week later.

This USPS was surprisingly A-​OK

They have a package I paid $ 125 to have sent here. They tried delivering it, but I was at work — and the notice is vague: it says I can pick it up Date: 11, Time: 11. What does that supposed to mean? So, I called an 800 # yesterday, to ask for it to be delivered today, Saturday. The representative sounded confused.
So this morning, I tried to track the package with the article #, and there was no update on its status. I tried calling the 800 number again, and since it’s the main number, they couldn’t tell me anything, but provided me the number to this post office.
Now I’m wondering if they plan to deliver the package. So I can either wait here for the package that may never be delivered or go to the post office, and risk missing the delivery. So, I tried to call their phone number several times, and they just let it ring. Nobody answers to even put me on hold. It just rings.
1 star for lousy service.

parking sucks at west portal! but hey. just like any other post office i’ve been there, there is always going to be a wait! but at this location, it seems like the people who work here actually NOTICE that there is a huge line going out the door and try their best to accomodate people like having people fill out their custom forms on the side while they help another customer.
overall, i just wish parking was better and that they had one of those automated shipping machines that would make life so much easier for those who actually understand what they’re doing!

The USPS in West Portal is probably my most favorite location of all time.
And here’s why…
The Service is great, even though the line could get long, the ladies that work here double and triple check your packages to make sure they are okay; on top of that they give you a few pointers about package size and how to package them correctly. Even if you are not prepared completely, they offer numerous things to complete the packaging process. When you are finished, they call you back to the front of the line so you don’t have to jump back in line. When they call you back, they make sure they position the conversation where the others in line know that you were already in line and were just putting finishing touches on the package so there isn’t any mass confusion of who was in line first.
Grade A Service. Thank you West Portal USPS for being friendly and thorough.

This place is my second home. I run online website part time and I come here daily, maybe even twice a day. The lines are crazy long, but print your labels at home and drop it off! Parking is usually easy, if not double park outside for a quick minute (only if you are doing a drop off).
Other post offices are worst. I’ve experienced.
–SFCG

I go to this location quite a lot because it is within walking distance of my house. I have always dreaded it, and agree with most of the negative reviews here, especially regarding the rudeness, poor attitude, and poor efficiencies of this station, but I chalked it up to a typical gov’t run service.
Not true as I finally witnessed how it *should* be done, when I was trying to make an appt there for a new passport application.
Me: dial the phone and it continues to ring for what must have been 10 min, until someone answered and PROMPTLY HUNG UP ON ME!
Me: dial the number again and let it ring for about 6 to 7 min until somone finally answered with a curt, «Hello!» (no identification or anything.)
Me: «I’m calling to make an appointment for a new passport application.»
Agent: «We don’t have anything until November. Go try City Hall. They are first come first serve.» Click.
WTF???
Me: Dial the Diamond Heights Post Office, and someone answers on the second ring!
Agent: «USPS Diamond Heights Station, agent X, how may I help you?»
Me: «I’m calling to make an appointment for a new passport application.»
Agent: «Certainly, what day would you like to come in?»
etc. etc.
THIS is how a Post Office should be run! Have some PRIDE in your work West Portal station, and learn what «customer service» means! A smile and polite conversation goes a long way.
Diamond Heights Post Office station FTW!!!