Shell Service Station

Beware — This is for the Car wash!
Last week I pumped gas and added the Car Wash as you can save almost .20 a gallon plus my car was dirty — I selected the most Premium Wash one however the line was so long that day, I decided to comeback another time.
5 days later I finally decided to go back and get that wash as my car was really dirty — Keep in mind I have been here numerous times so I know the different from a cheap wash, the mid to expensive one. When I get there and entered my code, I get prompted to enter more money for a upgrade as I was now converted to just a express wash (cheapest one)?? WTF? I know I purchased a premium as I had my receipt. The line was getting long so I didn’t wanted to be the dumb guy who holds up the line because they didn’t know how to enter or something. Thinking it’s a glitch, so I went thru with the wash it was just water and barely soap!!! Basically I got duped to a basic one.
Here is what I suspect happened, if you paid for a premium wash or any upgrade than the basic one, make sure you get it wash at that time. If you come back later — these guys will alter the system to save money thinking you will forget or not comeback… so they will change the premium wash to the cheapest one (basic)
You’ve been warned!

Terrible place. Every week at least one of the pumps is NOT working. Wash machine is not working with debit/​credit cards for almost ONE year, and the notice says «sorry for the inconvenience». That place has ZERO organization for the pumps lines, so bad mannered people pass in front of you, and you have to let them fill before you if you do not want to have you car being hit/​broke. I paid my gas by cash few times, but at least 3 times the pump stopped filling before the amount I paid, so I had to come back to the cashier and tell the problem and than they released again and than I completed, so disgusting. Oh, and ALL of the pumps’ systems are veeeery slow, you put your card, you wait, you type your passcode/​zipcode, and you waaaait, and finally you choose if you want for car wash, more wait, and after 1 minute or more, you can start filling!

The place is nice, but the young girls who work here are completely rude! I know it’s hard to find good help in the service industry, just look at any Burger King, movie theater, gas station you go to. But seriously, I watched an elderly man come in to pay for his gas. He tried to give the young, Hispanic girl with a ponytail his money. He was on the left hand side of the register. She looked at him and pointed and said «you need to come over here to pay» in a fairly rude voice. He had to come over to the right-​hand side of the register before she would take his money. Really? Wow! No one else in line, he wasn’t cutting anyone else off, she could easily reach of money. Just flat out inexcusably rude.

Lady there who acts as manager is very rude to the customers. And changing their register to ring up is so ridiculous.

I went here to get gas and car wash since the gas is cheaper with car wash. If you don’t pay attention, they actually charge you regular price for the gas even with car wash. False advertisement. If you go inside and ask for the discount, they tell u it is discounted. Make sure to get your receipt. The wash is also bad. It runs out of soap and other cleaning solutions, so you are essentially paying for water. The wait is also long.

This place is a joke now. I’ve pointed out to the staff and even the manager of countless times the staff was rude and unhelpful. Manager seemed clueless too. For starters I went in to inform them that the price per gallon did not change when I was purchasing a car wash like it was suppose to. She said it is a new system and she was unable to give me the credit owed to me. It was ok since it was only like $ 1.40 total. She said it’ll be fixed soon. This was months ago. I went in again and the same issue remains unfixed. I went in after I filled up and purchased my car wash via the pump only to be addressed by a rude lady. I asked for my receipt since the receipt printer at the pump was not working and I need it for my car wash code. She said her computer is down and I’ll have to come back. I told her I purchased a car wash and I can wait if it’ll be fixed soon. She said I don’t know and she told me to relax outside. I told her I’ll return since I had to go to work. I returned during my lunch break and the same lady was there. I asked her if the printer is working now and she said yeah, why wouldn’t it be. I told her that earlier the she said it was down and that I should return. Which is why I am here now. She said that without a receipt I can not get my car wash. I told her I did not get one because both the pump and her register were not working. I paid for The Ultimate car wash which is $ 11 plus I did not get the discount at the pump which is also owed to me. She told me to call corporate and make a complaint and that they’ll reimburse me my car wash money and credit. Ridiculous!!!

It used to be great when it first reopened.
The carwash would rinse the car first and it did this on the $ 7, $ 8, $ 9 ones I tried them all.
But they changed it.
Now the carwash will soap and the scrub without first rinsing.
This carwash will scratch your car! (Unless you pay $ 11, according to the «manager»)
If I have a dirty car that needs washed it will probably have dust and dirt on the surface. So soaping and then scrubbing will obviously scratch the paint. A good rinse is what needs to happen first.
The «manager» (who is very incompetent), would not believe me when I told her that the carwash does not rinse the car before soaping and scrubbing. She said I was not reading what came with the less expensive car washes. But I have used the carwash hundreds of times before they screwed it up, and it always would rinse first. Now according to the «manager», I have to pay for the $ 11 (ultimate) carwash in order to get the first rinse. She then gave me a hard time when I tried to get refunds for carwash codes simply because the dates on them were from the past. They were not used! Carwash codes are good for 90 days, it says so right on the receipts!

There she’ll credit card service was down. They don’t even put a sign out or help you. The people inside there were three of them were standing around and not helping anybody

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This place is a rip off and the employees, my god where do they find them. You better check your reciept. This place is run by rude employees that don’t give a shit about the customers. I live in the neighborhood and I’d rather drive 10 miles to go to Safeway than to step a foot in that place, they don’t deserve the one star I gave them.

Brand new remodel the whole place. Loops serves salad bar. Brand new machine car wash! Gas is 60 cents cheaper than Tanferan Mall and 20cents cheaper than San Francisco parkside Shell.

This place was illegally charging customers for water (in violation of California law). Air and water are STILL included free with gas purchase in California. Don’t let operators like this get away with ripping people off or discouraging safe operation of a vehicle because of illegally charging for something already included in your fuel purchase price BY LAW.
Please submit a form here to Division of Measurement Standards for this and any other gas station pulling this stunt:
Is it just me noticing, or are a disproportionately large sampling of SHELL stations operating on the outside edges of the law? I’ve not seen Chevron or even Unocal as consistently bad at operating fueling stations as Shell seems to be, at least in the Bay Area. If they rip you off for water, god knows how accurate their pump calibrations must be (same state agency checks both).

Been going here for years for car washes and gas. Yesterday got a wash and the wash left soap all over the car and didn’t clean the wheels as the premium wash should. Complained to the attendant for a refund. There was soap all over my car. He said he couldn’t refund my money because I already used the car wash. HUH? I said you”re telling me that because I used it I can’t get my money. I said you provided a service and it wasn’t up to par so I should get my money back or at least a credit for another. He then still kept repeating the same reason. I then said, so if I purchased a candy bar that tasted old or anything like that I couldn’t get a new one or money back? He said no. The lady behind me couldn’t believe what was going on either. If this is their policy they sure have never learned about customer service or «the customer is always right». I was pretty angry at that point and pretty much figure now that I won’t waste any energy arguing with such an establishment. I will take my business elsewhere and I suggest you do too.
Oh, and the attendant’s name is Ali.

My go-​to station. Why you ask? Because it’s right off the freeway, cheap, and clean. And it’s Shell so the gas is of better quality compared to the other gas stations.

If you’re looking for cheap gas without having to treck to costco then this is your place to go! The biggest perk has to be the cheap gas, but the down side is that the pumps are SO SLOW. Patience is a virtue here! It doesn’t have too many frills or thrills — if you want a convenience store for snacks or eats — I’d recommend going next door to Chevron. THey only sell a small selection of drinks, chips, and cigarettes. Half the time their car wash is closed and it looks sort of dinky as well.

Don’t waste your time getting a car wash. Waited in line just to have the code I was given not work. Pressed the assistance button on the machine only to have the woman at the register ignore me completely. Never coming here again.

One of the cheapest gas stations in the Bay Area!
Need I say more?
Iornic how Shell is cheaper than Cheveron.
I thought Shell was the nicer brand.

Whenever I’m in Daly City, I stop in at this Shell station. This Shell has similar prices as the location on Hickey and Gellert, but I think this one is more accessible from the freeway.
The gas prices are pretty cheap for Shell and normally a few cents cheaper than the Chevron across the street.

Cheap gas… yes
Nice attendant… yes but sometimes a little creepy
Buuuuut…their car wash took off my side mirrors :(annnd i’ve been stuck in their before.
I’ve decided I will ONLY get gas here and go elsewhere for a cash wash.

I am a fan of cheap gas, I am, ‘specially when it comes from a branded station with a rep for high quality gas. This is by far the cheapest Shell in the peninsula! Five stars for gas quality and price.
The car wash, not so much. It’s retarded and takes forever because the car drives in, then the «car spa» moves back and forth over your car. The «brushes» are strips of rubber!!! Super bad for your car and I swear there were extra scratches afterward (there were certainly more flakes of paint missing). One star for the car wash.