Gellert Hickey Shell

Decent enough

Car wash is working great for me. Took my card just fine. Car looked great when I was finished! Also, if you come here at lunchtime on Tuesday, no wait.

Most times, the price is cheaper than smörgåsbord of gas stations on Hickey… but the car wash’s accuracy is deplorable. My car got attacked by birds and I even gave it a little squeegee before taking it through the wash… after exiting, the bird splatter was still very present. WASTE OF MONEY.

Car Wash Review: The machine that takes the debit card has issues. On Friday is wouldn’t take my sons card. He went to the bank and it had fraudulent activity. He got a temp card. Went back the next day and it did it again. Went to mall and couldn’t use it. Something is going on the bank said someone stole my information. Not sure if its a coincidence… just warning everyone.

The customer service is very bad. I was introduced by a cashier to buy a gift cash $ 50 with discount 5 cent/​gallon but when I was using it. It does not discount. I went to ask them the reason. A mexican girl (she said that she is a supervisor) who explained me that is the system she does not know. I said I would like to return the card because I have not used it. She said I can not return. 5 cent discount is not much but I feel like I was tricked.

If I could rate this location no stars, I would.
The cashier totally disregard customers that approaches her for problems. I had a flat tire from using their car wash yesterday and she practically pushed me to the side and proceeded to help others in line.
The following was her response:
«So what do you want me to do?» — Cashier
«It’s not our fault.»
«The Manager is not here.»
«Where is your car? Don’t park on the disabled parking area.»
She didn’t address the issue or shut down the car wash station temporarily for inspection. Instead, she is taking the risk of losing potential or frequent customers. Overall, after this experience, I will most likely never step foot at a Shell Gas station again.

Oh. My. God.
The. worst. fucking. car. wash. experience. EVER.
Like. Why?
So my friend and I were trying to get her car washed and we only had cash on us. That damn machine did not take the damn $ 5 bill what so ever! So I go inside and I buy a pack of gum in order to get change and to get the man to open the cash register to get this damn machine to give me change to get this machine to work. Oh my God. This worker’s trying a little bit to help but not enough to my satisfaction. It was like he was belittling me because I’m some young kid tryna get this car wash machine to take my money! So yeah. That happened. We finally got in the car wash and the damn thing has coffee cups, water bottles and all that on the floor. It was disgusting. I hated it. I mean yeah, car washes are fun but wtf. That was a horrible experience. But it was funny at the same time. Idk. 1 star. –_​_​–

This review is for the car wash. Gas prices are comparable to the cheveron and shell down the street. The lot is large enough so you don’t get stuck in the crowd with other crowds.
This review is about the horrible customer service and how the car wash isn’t as «simple» as they make it to be.
So I come in at about 1pm on a sunny SF day — and there’s an 7 car line for a car wash — of course this makes perfect sense and comes with the territory with the sun. So I get my gas and pay $ 8 for their highest tier wash — my car really needed a good wash. So then I wait in the massive line for 30 minutes and finally it comes to my turn and I punch in the code to get in and then it tells me «go» so i go in… when I go in the thing completely turns off when my wheels lock into the car wash — which I found odd — usually when your wheels lock in it would turn on the wash. So it didn’t then I have to back up and try again. then the whole machine shuts down on me, i get really really confused.
When I go inside to check what went wrong, I presented my receipt to the cashier and she of course started yelling at me about how this was all my fault and whether or not I had even been through a drive through car wash. She got really defensive with me and insisted that her manager was away and she couldn’t do anything. She basically pushed me out of line and asked to help the next guest. She was very condescending and rude beyond belief. She snapped at me anytime and overall I am very disappointed in this shell and the Filipino woman working. I was too furious to catch her name and I will never return to this shell.

I just came to fill up my Diesel SUV. My first clue should have been the fact that fuel spilled onto my car while I was putting the hose into the fuel tank, but I ignored it, jist wiped off the stinky fuel off my car. Now, my 6 months old baby was in the car, so I couldn’t watch the counter or the hose, but I sense something was wrong when the counter showed over 22 gallons of pumped Diesel, while my tank capacity is 22 gallons, and I still had some when I pulled in. I walked around, and I saw fuel spilling freely onto my car, rear wheel and the ground. Apparently the pump was faulty, and the automatic shut-​off failed. No big deal I thought, I am sure they will take care of it, and I would not have to pay for the spilled fuel.
I approached the attendant near the pump, and told her what happened. Her first response was that «they never had any complaints». Well, that logic scared me a bit: I would hope that if they had complaint of fuel spilling all over — they would have fixed it or shut off the pump. So I said: «OK, I am «complaining». To that she said that she is not the manager, and the manager is inside. I find the manager, and tell him the situation. First he doesn’t believe me, so he walks out to see it with his own eyes. When he sees that I was right, and there is a pile of fuel on the ground he gives me another gem: «With the gas being that cheap — I am not going to do anything». I guess it makes sense: when you managing a gas station, and probably don’t have to pay for gas — $ 3.99 a gallon, and $ 88 for a tank is not a big deal.
So to finalize:
1. Even though Diesel was RELATIVELY cheap at $ 3.99 — to me it was expensive, because I had to pay for at least a gallon of it spilled.
2. It spilled onto my car, and anyone that has experience with Diesel fuel knows that it smells, and it is oily, so dirt sticks to it.
3. The station is a safety risk.
4. The concept of customer service is non-​existent with this establishment.

I chose this gas station because of it’s car wash. That’s right. Too lazy to wash it myself. And it’s prices are usually a few cents lower than the Chevrons around the area.

This gas station has one of the best price or the best price around the area! It’s cheaper than chevron down 2 blocks! Its also right off from the 280 exit, so it is very convenient to get there. Let me simply list some pros and cons.
Pros:
*One of the inexpensive or most inexpensive Gas station in the area.
*Systems are all updated
*Convenient store, they got some snacks, drinks, lottery, and fast food.
*Has car washer
*Has air/​water
Cons:
*It may be packed during rush hours
*If you don’t like Shell, You can go all the way, there is a Chevron there, and it should be the same price as this shell or even cheaper depending on your luck!

The gas prices here are cheaper than most of the big name gas stations in San Francisco. You could even compare these prices to the generic gas stations (Valero, Arco, etc.). I come here to get gas a lot since my car loves Shell gas. Screw the generic gas stations and come here instead.

I frequent this gas station a lot as it is right off of the 280 and their price is competitive with other quailty gasoline in the area. I only use Chevron, Shell, or 76 premium gasoline for my car…
They even have an automated carwash station here for those of you who are too lazy to wash your car yourself.
Oh, and there are a lot of pump stations, but you do sometimes have to wait during peak hours (e.g. after work around 5−7pm)
This place gets 4 stars due to its convenient location, reasonable prices, and its automated carwash along with its numerous pump stations.

My 1976 Honda XL175 likes this Shell Staions’ regular gas. The prices are comparable but not way too high like other locations. Good gas, inside service and store is good too.

The pump says $ 1 off car wash if you buy more than 8 gallons of gas, but the computer does not subtract the dollar from your charge card. If you don’t ask the cashier for the $ 1 refund, you get ripped off. They’re probably making an extra buck off everyone buying a car wash.