Kaiser Permanente Optical Sales

There’s only one person who is in charge of dispensing contact lenses, and he is not pleasant. Very brusque and unprofessional. Unfortunately I had to make several appointments with this person because again he’s the only one there who handles this and secondly the contact lens brands (Bausch & Lomb and some obscure brand whose name escapes me) that were given to me to try were horrible (i.e. ill fitting and extremely thin that one tore).
However, I have since left Kaiser and have paid yet again (one year hence) for a complete eye exam in order to get a new Rx. I went to LensCraters at Stonestown. And while they are not 100% perfect the doctor and the assistants were all friendly and professional. Best thing is the doctor immediately was able to fit me properly with a lovely pair of contact lenses-​this time from Alcon. Thus, the whole experience from beginning to end was the complete opposite from the horrendous experience with Kaiser.
If Kaiser is giving the job of contact lens dispensing to only one individual they ought to make sure that said individual is a complete professional. It gives a bad name to Kaiser. Or perhaps they do not care because, on the whole, the entire optical department is like being attended to at a government office. Which is to say not very professional.

stay away from yvonne the manager and don, they are not very helpful, doesnt listen to your concern. I had issue with my lenses, the first time was three yrs ago and it was resolve by changing my lenses not them helping me, for some reason the same issue arises but then i had the mistake of wiping my lense in front them with my shirt an automatic thing for me to do coz i wanna showi the blurry part of my lense giving them reason that i dont take good care of my lenses, i ask them to sent it in the lab but wont give me written report about it, they claim lense are not defective, anyways to all of you out there using progressive lense try to see if there is portion of your lenses that gets blurry coz you wont even notice the changes and if it is over 90 days your complaint are not valid and if you encounter the same people who assume that you dont take care your lense and not to investigate what kind of product they are selling then your done! i have two pairs of glasses and it has the same care only one gots blurry.

Back To School glasses for the kids finally came in.
The optical sales reps are always helpful when it comes to ordering your specs. But somewhere on the back end, when your item finally arrives, there’s a CONSTANT disconnect.
It doesn’t matter what the «best contact phone number» is you specify upon ordering your glasses, they always leave a msg at the number in your demographics that you DIDNT want to be called at.
We were given an ETA of 10 business days, we called on the 8^th business day to check status and the rep on the phone stated the glasses came in two days prior and a message was left… on the number we DIDNT specify to be contacted at. Same situation every two years, I really don’t know why they bother asking in the beginning.

I’m waiting for the staff to just get my order into the system as I write this. They don’t seem to know what they are doing. I had to ask each question 3 or 4 times for the sales person to understand my questions. They had a hard time looking up any info. They are taking forever. It’s been an HOUR… Also the glasses are expensive at the very least. If I didn’t have insurance here, I would have left 30 minutes ago.

So finally a couple weeks ago I had the time to go see my optometrist. Andsince I already had the $ 300 Gucci Frames all I needed was the lenses, even though I wanted the $ 500 David Yurman frames I’ll get that later. Kitty helped me with ordering my lenses with no anitglare and all that. Then a few days later they were ready for pick up. After work, I drove to Kaiser (Hickey) and picked them up. Jason was nice enough to tighten them up for me. Because I didnt have a case, he so generous to give me one along with a cloth and lense cleanser. I was so greatful!
Unfortunately, I lost the gucci case already =(
(Jason: add me in IG: Mhasuncion) since you haven’t yet. lol.
Yesterday I went back and because Kitty and Jason wasnt there, Evelyn helped me and my litle brother. He needed new glasses so I took him to get a new pair. And since my son broke his glasses I paid for the new pair. He got the same frame he already had in the Value section. Total came out to 150 with insurance and all that. Not bad at all. And their pretty nice frames.
Kaiser has always been good to me since im in and out most of the time.
Mad Kudos!

Not great service at all. Glasses take forever to make and if there is an error
it’ll take a month or more to fix. I usually go to Lenscrafters but happened to
see the sign when I was in the building, so decided to try it out. Cannot recommend.

I came to the Daly City Kaiser location because the parking is free right downstairs at the clinics building. I needed to get my PD measured and to inquire about progressive lenses. I arrived on a Thursday afternoon and was surprised it was so empty in the optical department. The receptionist was a bit abrupt and not very pleasant but the optician who helped me was wonderful. She deserves more than 5 stars.
Jaclyn measured my PD and asked if I had brought spare frames with me so she could determine the progressive lens measurements. While she was answering my questions, she whipped out a small eyeglass screwdriver and spontaneously tightened my worn-​out frames!
I don’t have vision coverage so I couldn’t pay the $ 350 for their cheapest frames plus AR coating. I’ll have the get the prescription filled elsewhere. She was helpful, very professional, not at all pushy. Her kindness and gentleness lifted me. See Jaclyn if you want a good experience here.
Side note: Years ago, Kaiser had changed the eye department to include hard sell tactics where ophthalmology appointments end with a sales pitch for laser eye surgery. Optometrists won’t measure the PD in their office so they can send patients to the optical department to push sales on eyeglasses.
This is a policy issue (and not just limited to the eye care department) but if Kaiser would set prices that are competitive with other optical vendors (Costco, Target etc.), they would be rolling in profits from just their pool of Kaiser memberships alone, It would keep the opticians busy too.

Since I don’t know any company (including my own) that pays for lenses or frames, save yourself the drama and go to a private eyeglass shop. This place is horrible. The staff that helps you choose your glasses doesn’t know anything… they just try to sell you frames. I went to a private sales store where they gave me the right size to fit my face and chose frames for me that would compliment my face. Kaiser… nope, just get what you want and when you pick them up we won’t even adjust them for you.
Now I have SUPER expensive glasses that look really bad on me and they won’t allow me to change them… BAD BAD BAD!!!

Dr. Fallejo was great. It was the first time I got my eyes checked in a really long time and my check-​up went really well. I’m glad I walked away without needing a prescription for glasses. *whew!*

**FOR THOSE WHO HAVE ADDED CRIZAL AR-​COATING TO THEIR LENS ORDER: Make sure that upon picking up your eye glasses, the optician that is helping you gives you a Certificate of Authenticity and a Crizal cleaning cloth (this is to ensure that you have in fact received genuine Crizal coating:
)
With hundreds of frame options to choose from, it’s almost like walking into a candy store… but for visually impaired people, like myself.
After browsing through the name-​brand options, I headed over to the value section and found a frame that is:
1. Cheap ($ 60)
2. Fits my face shape
3. Stylish
I’ve never been a «label-​hoe» so the fact that my frames weren’t name-​brand did not bother or dissuade me from choosing them.
I decided to choose the Crizal AR-​Coating because it just sounded amazing and it addressed many issues that I’ve had with my past lenses.
As I am writing this review, I am wearing my new glasses and I must say that I am most definitely pleased! The frame (semi-​rimless) accentuates my face shape and the Crizal coating (Anti-​Reflective) don’t hide my eyes from the world. The problem I do have, however, is the fact that it is pretty easy for the Crizal lenses to attract dirt and smudges. I’ve probably had to clean them (with the complimentary lens cleaner and cloth provided by the Optical Sales department) about 15 times just today. So I’m unsure if the whole «smudge-​proof» claim is a gimmick or not, however, the smudges are fairly easy to clean. The Crizal coating is water-​repellant, I took the liberty in testing them myself by running them under the sink’s faucet and the water just formed beads that glided off the lens with ease, barely leaving any trace of water.
I’m a happy camper because I received these awesome value frames ($ 60) and Crizal Lenses ($ 230) for a mere $ 86 because of my mom’s employee discount and our insurance.
I would definitely recommend the Crizal AR-​Coating, I can already see a significant difference compared to my last pair.
**If you’re impatient, like myself, I would recommend calling Kaiser’s Customer Service line to check on the status of your order. They can tell you when it will be shipped out (it is shipped out from Richmond which isn’t far from Daly City) so you will be able to pick it up the same day it was shipped, but, some time around the late afternoon since the optical center receives shipments around 3:00pm. I didn’t wait for the Optical Center to call me to come and pick them up, I just went on my own when I knew it was shipped and my eye glasses were there! The Customer Service line’s number is: 1 (888) 586‑2020
As for the service of Daly City’s Optical Center, I would have to say that it isn’t «excellent» like they presume. I would say that it definitely depends on who is helping you. One receptionist (a younger, caucasian woman) was very reluctant to help me on a Saturday when the center was practically empty. I also feel like some of the receptionists and specialists attempted to undermine me, but I just shrugged it off.
Adrian is cool! He’s very kind, personable, and is probably the most helpful optician that I’ve come across! He seems more knowledgeable about certain question that I’ve asked him compared to the other opticians around. The woman at the front desk (the stylish one with fashionable eye glasses and a Louis Vuitton bag) is very helpful as well!
I know this review was long, but, I hope it helps! :)
It feels amazing to finally see again!!!

Best optical department around!

They have a great selection of glasses and they are very helpful. But I can’t be waiting so long for my glasses to be made, which is the only reason one star is off.
If you have a pair of back-​up glasses then you won’t be disappointed with anything else here. The staff is always very helpful as well.

good selection of glasses.
very helpful in selecting frames and
lenses. i am terrible at deciding
which frames are best for me.
frames reasonabley priced.
good selection.

As a Kaiser member, I’m already happy with their medical services and was pleased when my company switched from VSP to Kaiser for vision insurance. Millie ordered my contacts and she was great. Then I went over to pick a pair of glasses and found some cute Guess ones. The frames were 50% off so I got a great deal on them for $ 70. Gail checked me out at the end of my visit when I paid for my glasses and she was really nice.
5 stars for great prices and great customer service!