Wells Fargo Bank

Always friendly and quick service! Leah, the bank manager will do anything possible to make sure you are getting the best out of your account! Love this location!

I come here to pulse out cash using their ATM. I am a BOA customer, but the closest ATM they have is at The Crescent and it is such a pain to use.
Unfortunately, they charge a $ 3 fee if you are not a Wells Fargo customer, but I would pay $ 3 any day not to have to deal with The Crescent.
Once during a break at work, I went inside to ask about opening an account. It was not busy and there was an obese, white man with a blonde woman, having a conversation completely ignoring me. That’s ok. I just walked out.

I usually do all of my banking at the same Wells Fargo branch. On Monday, however, I was on my way home and decided to pop in to this branch to make a quick deposit since it was on my route. Big mistake.
I only deposited one check. I don’t usually have any problems with Wells Fargo, so I didn’t even look at my receipt, but I’m sure glad I kept it. When the pending deposit didn’t show up on my online account record by Tuesday night, I knew something was wrong. I found my receipt and quickly realized that my money had been deposited into some random unknown account number. As if that wasn’t enough, they had somehow entered a deposit amount that was off by 35 cents. Ugh!!!
Not to sound boastful by any means, but this was a fairly large deposit, which could have turned into a huge fiasco with automatic bill pay. I went into my usual Wells Fargo branch and explained the problem. Unfortunately, I was informed that I would have to go to the branch where the deposit was made. I didn’t really have time for this today, but I sucked it up and went anyway.
The banker who assisted me was very helpful and apologetic. He promptly and politely fixed the problem, but I shouldn’t have had to deal with this in the first place. Needless to say, I won’t be going back to this branch.

This branch is probably my favorite of all the Wells Fargo locations in/​near downtown. There is a parking lot with a few spots reserved for bank customers, the tellers are really nice and helpful as they should be. They even rearranged the furniture after a customer noticed a safety issue with a floor plug (potential for tripping on it). What more can you ask for? The company Wells Fargo I have issues with, but this branch is great.

Terrible. Replacement cards take 3 weeks to 5 months. I requested a replacement card as my first card broke. The card never came. After a month I requested a second replacement card and that card never came and no status update was ever provided. I went to the McKinney Ave branch and was told that there was no other way to fix the situation but to send it to my home branch. I agreed as I had no other option and no other form of payment than daily cash withdrawals… in 2010… where Chase Bank is allowing customers to deposit checks with an Iphone app. Four and a half months after my initial replacement acrd request I received a new card. When trying to purchase new items the new card was not updated with my personal information and no purchases were available… terrible service and I suggest another bank.