Thrifty Car Rental

I read the reviews and learned what I needed to know and went about this informed. I had a GREAT EXPERIENCE! Trey was the perfect gentlemen at the counter and had a great sense of humor. We cracked jokes through the entire process. I was renting an economy car (as I planned to do a lot of driving) using my debt card at a rate of $ 32.99 per day, without the insurances (I have State Farm) and paid exactly $ 287.50 as expected through my online reservation plus the 20% hold for using a debit card. [Total hold $ 330]. I was allowed to choose whichever car I wanted from an appointed row and selected the Toyota Prius C! I enjoyed it so much, I’ve decided to buy one of my own. I drove about 6 – 700 miles on $ 28 worth of gas. WOWZA!
I will rent from Thrifty rental car again. I became a Blue Chip member.
THANKS TREY!

I use Thrifty every time I fly which is around 50 times a year. Their costs area great and their service is as well. The Dallas Love location is no different. My premium sedan was a 2016 Chrysler 300 which was loaded. No complaints here.

It was the most awful experience I have ever had! Never rent a car from Thrifty. Service was terrible and there was never a representative available to speak with over the phone.

I am a BlueChip member and I am destroying my card.
First the car I was rented, a «full size» Jetta made it to the gate and then had the light go off for coolant. Drive it back and coolant was empty. Oh well, that happens. They upgraded me to a «luxury SUV», an Equinox. Fine, I’m satisfied and I have to say the staff was very nice if slightly disorganized.
I got a bill from Thrifty Toll Services saying I ran two tolls even though I had opted, as I do on all of my rental companies for toll pass. I am more than willing to pay the tolls and even some of the additional charges but not the full $ 30 admin charge. They refused to waive it so I am going to take my business to another company that wants my business. I would not have written this if I had not had similar crappy service at other Thrifty locations like Columbus and Cleveland. They just don’t know good customer service.

This night has been one of the worst experiences EVER. My mom rented a VAN for our family of 5. After waiting 30 min to be helped they finally told us that they only had one van which was some ford compact van crap thing. So we just accept our fate and try to take it because it’s 12am and we still have a 2 hour drive. They check you out as you leave the lot and after waiting 10min at the gate the guy finally tells us we can’t take it but won’t say why, just says we can’t take it and they’ll bring us something else. We remind him there are 5 of us and traveling all weekend and need the 3^rd row. After some back and forth over the walkies they decide to send us in a Toyota Highlander and to pull forward and wait there so we could transfer to the new car. Mind you it is pouring rain. After waiting for another 30min they move us under a canopy to switch cars and realize how much «legroom» is on the 3^rd row and after talking to 2 more people they said they don’t have anymore vans or SUVs on the lot. And we ask if we can just take the van we were in and the guy says «oh no we can’t let you leave with a car that’s been recalled» WHAT? Why the hell do you have a recall on your lot anyways!
The Highlander is pretty nice and one of the guys we talked to (the last one) Raul was really nice and apologetic. He said when we bring the car back we can speak to the manager and let him know that Raul said to reimburse us a little for our trouble, but we’ll see if that happens.
I will say the Highlander is really nice. No weird smells like other reviewers stated. It does have 42k miles.

While they were helpful at this particular location, this company is the most incompetent company I have ever dealt with. No one has a clue! None of the departments speak to each other and I spoke to more than five people at 4 different numbers, and a few people in person– none of whom could help me whatsoever. When we finally got a car– it was so dirty and stained. I will never ever rent from them again! What a horrible experience.

Wouldn’t recommend thrifty to anyone. Myself and my friend are from Ireland and had been travelling the west coast renting cars with no issue despite being only 22. We called around a few different places and thrifty was the best price including young driver surcharge, extra charges etc. The call cut off before confirming everything but we called back immediately and another operator gave us a similar price (slightly more) and said they couldn’t get the same price again. We accepted this even though it’s illogical. We then went from out hotel to the airport to pick the car up and they gave us another price and said the price quoted on the phone is only an «estimate». We said we’d take the cheapest car they had because we were there and when we were about to sign the price they said we’d have to pay more because I was driving and my friend was paying under her name. We then decided it wasn’t worth it after the price being bumped three times in total. Even though no signature was put through on the machine the cost was somehow processed without authorisation and the money went through. We were told this would be reimbursed within 5 business days and we accepted this even though we had never authorised payment. It has now been 2 months and nobody has followed up or got back to any forms of contact. We lived in NYC and spent 2 hours on the phone being put through to every department possible and because Thrify is owned by hertz each company repeatedly redirected us and there has been no solution. Hopefully someone will see this and reach out, otherwise at least people are aware of how they operate.)

Our flight was supposed to be getting into Dallas at 11:15 PM, so I made a reservation for pickup at 11:30 PM. My flight was delayed 1 hour and I thought «Oh no, Thrifty is probably closed at midnight.» My boyfriend calls them to check and they tell him they are open 24 hours. We were relieved we didn’t have to make other arrangements. We get to Dallas at 11:50. We made our way to the shuttle and sit there for half an hour and we only see shuttles for Budget/​Avis and Hertz. We call Thrifty again and this time they tell us «No, we close at midnight,» so thank you Thrifty Car Rental for leaving us stranded at the airport in the middle of the night.

Terrible service, I made my reservation several days before my trip, and had to wait hours for my rental. The employees could care less and became annoyed when asked how long the wait was. Do not rent a car from this location.

I have used numerous car rental companies across the U.S. over the years and I can say with 100 percent certainty this Thrifty Car Rental site (Dallas TX) is the worst one I have ever encountered. The check in area is in a trailer in a dumpy parking lot. When we opened the door there were at least 15 people in line with only 3 people working. Every single person who went up to the desk was confused due to the long long list of up sells being forced down their throats and the ridiculous nonsense about no actual tolls on the highway but you’ll get a bill in the mail it you drive by a camera. Took us nearly an hour and a half to our car and get out of there. When we returned the car they had one kid working checking the cars in… one! On a Sunday afternoon at an airport site, people were literally just getting out of the cars and leaving it was taking so long. When we left there was actually no more room for anyone to pull in because no one was taking then returned cars away. It was ridiculous and I will never use Thrifty again.

Came here with a friend so he could rent a car because his car died. We ended up at a shack by the airport that REEEKED of body odor. Thank god it was daylight because I would not feel safe coming here at night. Despite assured by customer service that he would be able to rent a car with his temporary card he was refused by 2 different associates. Terrible service, terrible company, terrible smell!

I think we’re all on the same page: You do get what you pay for.
I’m a Blue Chip member who hasn’t used Thrifty in quite a while because work has a contract with another company. Still, I used to rent from Thrifty all the time and got some good vehicles.
This last rental was ass.
The car, a Dodge Avenger, smelled like mildew. Badly. Like, I had to roll down the window. Luckily, I only had the car for a day, so it would have been more hassle to swap it (if they had anything else) than to just go with it.
I will say this: Car had 40K+ miles on it.
You get what you pay for.
P. S. The reason it’s not one star is because the shuttle driver was actually really friendly.

My flight was due to arrive at 11:40 PM so I made my car reservation for 11:59 PM through the Southwest website. Landed at 11:50 PM, got my bags and headed outside at 12:05, waited and waited for the shuttle. Called their phone number which didn’t ring me to the branch, rang me to a call center. Spent 15 minutes on hold, by the time I got through I was informed the branch was closed… at 12:35. No grace period no calls. Every other car rental place at least waits 45 minutes. Luckily Avis/​Budget was still open!

Worst car rental location. the rep is sick and blowing his nose and as he has his tissue he holds my cars. Rude people and like they say you pay for what you get

Agreed with everyone below!
Thrifty is most likely the most car rental company with the biggest liars in the industry. It’s my fault for hoping a company had some integrity. Go with another company with some class.
So many discrepancies on the bill and triple charged the rate per day when I was told that extending the rental would keep the same rate.
Read this link before you rent!