Budget Rent A Car – Dallas Love Field Airport

Horrible. Tried to talk to a manger, but was directed to voicemail. Left several messages asking for just a call back. No response.

Like another reviewer had posted here, this was a last minute switch to Budget. Please check my review of the other rental car company. Please note Budget accepts debit cards (YAY!!!).
We reserved online for a vehicle make of our choice an hour before we went to the location. When we got there, they had the vehicle waiting for us within minutes. Quick customer service and awesome experience all throughout. The vehicle was clean and drove like a dream. We didn’t have any issues whatsoever.
Returning the vehicle was also a breeze. It took no more than 10 minutes and we were out of there. They will not charge your card until you have returned the vehicle, though they will put a hold on it, for sure.
Thank you, Budget! Definitely will use y’all again, if ever. :)

Not sure why there are so many bad reviews but my experience was very pleasant. The service was great. Everyone was very friendly and it was fast. By the time I got my receipt the shuttle was pulling up. Very convenient! 5 star!

Lately I’ve been using hotwire to reserve from different rental companies. This experience, compared to booking directly with the company, was very frustrating. It seems that
a) vehicle class is randomly assigned
b) upgrading prices vary from service person to person
I reserved a full size. The first worker at the airport checked me in asked me to upgrade for $ 5 per day for a «regular» suv. I said of its not something like a Yukon, no.
We take the shuttle out to our assigned vehicle, and it was some kind of older year model small Mazda van hybrid looking thing, it was so basic. We couldn’t even fit two large suitcases in the back rear hatch. I went inside and was offered a smaller vehicle at first because there was no more «full size», then offered a $ 15 per day to upgrade, then a $ 10 upgrade for a «small» suv. After shuffling me through a few more smaller sized car choices, Hubby goes in and the same happens, we give up and take a smaller «full» size car.
Drop off was easy peasy, though.
Maybe they have some algorithm doling out vehicles with hundreds of cars seemingly available right there in front of them. Maybe they depend on an upsell if they initially assign you a suk car. Maybe some industry secret to get back at the hotwires of the world. And honestly I don’t know if it would have been better sans hotwire, either. We got a good price through hotwire even with the smaller-​than-​expected vehicle.
:-/​

They failed to explain «Full Coverage» insurance was not the same as the collision coverage I signed up for when reserving the car. I said, yes, I want the full coverage thinking it was the same as what I made during the reservation, Nope, It cost me more than $ 60 more. They suck! Tried to upgrade us a for a nominal fee, ha! He took advantage or a weary traveler for sure!

The single worst experience ever! I rented a car from Dallas Love Field last week and returned it the next day. It was a $ 22 rental. 3 days later Budget charged my account $ 278. I called to find out why, and the customer service rep (Travis 32 149) stated that he wasn’t sure why we were charged but he would reverse it. Not only did it not get reversed, but the next day they added $ 100 to the charge. I called Customer Service back and they again told me that they have no idea why I got charged and told me that there was nothing They could do about it. I asked to talk to a supervisor and when they went to transfer me, they hung up.

After Thrifty left us stranded at the airport, Budget/​Avis and Hertz were the only shuttles we had seen in the past hour. We decided to go with Budget. Initially, the shuttle driver told us she was told that they were booked tonight and we could not get a car rental without a confirmation. I went and downloaded an app and made a reservation. We got back in the shuttle and told her «Hey, I was able to get a reservation, so can we go see if we can get a rental?» She drove us to the rental area and we got a car. It was a nice car. We had no trouble. No extra fees or anything. Since we had gotten there after midnight, we ended up paying 1 day less than we had planned so that was great too.

Say you want to extend your reservations couple times. You call the 800 number, after the automated system fails to update reservation you would think a live person could do that. This live person cannot even send an email, transfer a call, make a note in the reservation that the local people can see. They keep stressing for me to call the local office. Ok so just call the local office. Calling the local puts you in the exact same automated system that could not help you. Ok so a week goes by. Take rental back. Lady out side says that’s a lot of money they can help you inside more than I can. So inside. Two people trying to figure how they can modify the rate and close this out. Well after they could not figure it out they said (who ever the black guy was) can do it but he don’t care about no money.
They were right. Trying to charge 1200 on my card. I don’t think so. So arguing with him at this point that 1200 for a 10 day rental (Malibu) just crazy. He swiped my debit card after refusing to give it back against my wishes doing a force close which forced the bank to honor the charge. And puts me $ 600 in the red. Unprofessional from the call centers to people who should not have customer contact in a local offices. Never will I rent from them again. Should have stuck with enterprise.

First of all, you should read my previous review about the other rental car company. This was a last-​minute switch to Budget/​Avis.
I was picked up from the airport within three minutes. The shuttle driver was friendly and helpful and trust me I had two huge bags because I was bringing my daughter down to college. I am a FastBreak member so I did not have to wait; however there was not a long lines at either counter.
I had a quickly made reservation and the agent was extra helpful, looked at my bags, and helped me get a different vehicle to make sure I wouldn’t have any problem with transporting people and luggage.
I was in and out including loading my very heavy luggage within eight minutes. Great experience and my first hybrid rental. I would rent from this Budget/​Avis anytime.

Dont waste your time at this budget.
The will lie and charge a bunch of extra fees, such as XM radio, extra insurance when we didn’t ask for it, and extra fueling fees!!!
We called to speaker to a manger to fix our bogus fees. He did not answer during open hours, nor did he call back after leaving a voicemail. NEVER CALLED BACK!
Budget has lost a customer.

Pick-​up and drop off was by the same gentleman 4 days apart, super cool guy. This facility was nice, but Budget themselves are the reason for the 1 star.
Needs better customer service (Budget, not this location) — 24 – 48 hour wait on a call back to talk to a manger? Unreal.
I made my res for 1 week. I called a few months prior, and told Budget I only needed it for 4 days, and would like to change my res. I was told by 3 different employees at three different times (rep, manager) and the front desk employee at Love Field Airport, that I had nothing to worry about, If I returned the car early, I would be reimbursed the difference. I called today, and Mark told me that the contract was binding. I was lied to to my face and over the phone. I was told ‘You have nothing to worry about.’ ‘Well take care of you.’ All B.S., as after I signed the paperwork, it’s a completely different story. Jeckl and Hyde is more like it.
It’s not the 50 – 100 dllar difference as why Im upset at Budget, it’s the principal of the matter. And because of that, you’ve lost a customer for life, and Im happy I learned it now instead of later on.

I’ve give one star just because I got the deal for cheap price. But other than that this place totally sucks. Customer service is extremely horrible. CSR just walks out in between and keeps people waiting forever. And they just try to get you into preferred loyal program if you crib about waiting in line for an hour. I wouldn’t take the pain n going again to this place to wait for 2 hours to get the rental car.

What a bunch of crooked crooks. I reserved a vehicle through Priceline, paid for a three day rental $ 150.00. We returned the vehicle three hours after we scheduled to return the vehicle and we received an additional charge on the CC for $ 238.00. The folks behind the counter at Budget claimed they can’t change what’s in the computer and we had to call Priceline. Priceline said the decision and agreement is that it is completely up to Budget to decide the additional charges. The folks behind the counter found one excuse after another to justify the additional cost and said they can’t change what’s in the computer. Since when did computers control people? I disputed the charge with my CC and the fee was reversed. Don’t rent from these folks, they still tried to up sell me with everything else they could come up with.

I recently prepaid $ 70 for a 3 day economy vehicle rental for my cousin’s wedding. I thought we were getting a steal when the woman at the counter offered us a $ 15/​day upgrade to any vehicle we wanted. As we were going through the paperwork I asked why the price was $ 157 and was told that was the total (including the $ 70 I prepaid). I told the agent I did not need any kind of additional insurance since I have USAA which is excellent and covers any vehicle I drive… little did I know we were COMPLETELY RIPPED OFF and there was an added $ 92.97 LOSS DAMAGE WAIVER. Instead of the original $ 70 for 3 days we ended up being charged $ 226.53. $ 15/​day upgrade my ass. Avoid this location and their upgrade tactics unless you want to get ripped off.
Luckily, I called customer service and explained the situation to them and they offered to credit me half of the loss damage waiver fee.

What a nightmare! Flew in to Dallas around 11:30 p.m. With my husband and my 86 year old mom, and, apparently, 26,000 cheerleaders! Had a horrible time getting all of us on the shuttle, then the rental place had people coming out the door! Even though rental was preordered, it took over an hour to get a car. Sales people kept trying to upsell, which lengthened the transaction time. To top it off, when we finally finished our transaction, loaded the car and tried to leave, found out the counter person (also the manager) had given us the wrong paperwork, meaning I had to go back inside the madness. Drop off early Monday was just as bad — cheerleaders going home on early flights, returning cars and one employee working. Really? I will never use budget again! No stars for you.

Easy experience, as I am already braced not to allow any up sells. However I found it disturbing to see the woman behind the counter training the folks loudly on how to push for upgrades by asking how many people were riding along, etc. A feeble attempt as I wasn’t going to allow myself to be hustled. I did however buy into prepaying for the gas because I was in a crazy rush for a dawn flight so she did score $ 15… Just saying, have some class and give your customers some more credit. We ain’t blind Ya know.

By far this was the worst rental car experience ever. I prepaid for three days. Then my flight got cancelled so I had to push it back one day. They charged me an additional $ 80 for something that was out of my control. I called them twice to try to fix it, and they said the rates changed even though I prepaid a month in advance. And then I tweeted them. They gave me a number to call. I called it and they said the same thing. It was ridiculous. I had to pay more even though I was using the car for a shorter period of time. Terrible customer service; you can’t charge people more because their flights were cancelled.

Gave my rental to someone else. But they then fixed it. Area seems a little gheto though.

OBI at Dallas Love Field was a great agent and was very accommodating. He upgraded my car for $ 5 extra a day and also changed my chk in and out time so I would not incur extra charges. I appreciate when sales agents work to save the customer $$$. Everyone still benefits and I walk away a Satisfied Customer. No complaints here and I would recommend this Rental Car company to anyone.

Amazing folks! The shuttle driver was so helpful with our kid in a stroller, was going to take us right to our car, we were lucky enough for an upgrade that night too. When we returned the car they drove us to the terminal b/​c the car seat is such a pain. Made a long trip so much nicer, will always go back!