Pizza Hut

Placed an order for a large pizza at 6:50, was not delivered until 8:20… Pizza was not hot, not warm, but slightly chilled. Had to microwave my just received pizza. The only reason I accepted the pizza is because after my third call into the restaurant, the manager agreed to comp my pizza…

When I ordered my food it said that I would get it in about 28 minutes. Over an hour later I got my cold food that looked left over. The pizzas were not even cut into even slices. The slice size ranged from 4 inches to 1 inch in width. It was like the food had been sitting around all day then was thrown in a box.
Disaster.

Worst service I have ever experienced. I attempted to place an online order about 20 min until closing time about a week ago and it was declined twice. After calling the store I was told they do not take delivery orders from 15min until closing. After asking to speak to a manager I was put on hold until after 11pm when the phone would go to voice mail. I placed my concerns on the Pizza Hut website and received a call from a very friendly person named Aaron who’s number was out of Arkansas and he said he was a regional manager. He assured me that all locations are supposed to take orders up until closing time, said he would discuss this with the staff at the location, and gave me a $ 20 credit on my account. Unexpected but I thought a very nice gesture. Today I called that restaurant to use my $ 20 credit and attempted to order the «Hot dog bites» pizza. I was transferred to a manager and I was told that due to high demand they were out of that pizza and I would have to try back another time. 5 minutes later I placed an online order for the same pizza in my room mates name and guess what??? It was at our door in 35min!!! Somebody needs to come in and replace the entire staff at this location. Clearly the manager does not care about this job. I’m sure there are many interested applicants that could do much better.

Was staying in Dallas on business and made the mistake of ordering from this location. Ordered one of their specialty pizzas with no weird requests and pizza didn’t come with half the toppings that were to be on it and the box including all the other sides we ordered were smashed.

Took 1 hour, pizza instructions for only half to have balsamic were NOT followed. The pizza had no sauce, tasted 7 hours old and was cold when we got it.

Does it really take an hour and forty minutes to deliver one pizza? I guess #pizzahut thinks that’s ok. Should have gone with Papa Johns.

I ordered a medium cheese pizza and arrived 45 minutes later to pick it up only to be told I would have to wait another 10 minutes because it was not ready. As I stood for a minute I saw two customers walking out with what must have been 8 pizzas a piece. Clearly large orders are given precedence, not right! I immediately asked for a refund and contacted corporate pizza hut via email as everyone else should if you encounter bad service here. That’s not the first time that has happened at this particular Pizza Hut.

I ordered from this place way more than I care to admit… like multiple times a week.
One evening, I placed my order in store and when I went to pay I realized my card was in my car. I attempted to pay when my order was ready, but the cashier refused to accept payment. Ok, fine.
I drove to my apt., about a mile from the store and the same cashier is calling and telling me I forgot to pay and need to come back for payment.
Needless to say, I’ve never stepped foot in there again.

Pizza was cold and 25 minutes late. They forgot all of my sauces, and instead of bringing them back to me, they said they could bring them by later «If I wanted». This was after I tipped over 20%. Looks like it’s back to Dominos for me.

Over 2 hours to get my delivery. Called at the 60 min mark and it was still another hour before I got my pizza. Will not be ordering from here anymore.

My order is ALWAYS late and I live 5 minutes away… A late and cold pizza is not a good look!!!

Good pizza, horrible service. The phone has been constantly ringing each of the dozens of times I’ve been in there. It was never an issue as I always picked up my order, but my sister is staying with me this time, so I ordered her a pizza.
I called to give delivery instructions and couldn’t get anyone to answer. Indicative of the experience I had in the restaurant when they ignored the call.

I ordered online at 7:39, and I was told I could pick up my order at 7:58.
At 8:40, I was still sitting there in the restaurant with no pizza. Not only that, I had been asked THREE times, what I ordered. Is that not in their system? Weird!
When my pizza finally did come out, she opened the box to show me my order, and my pizza looked smushed. Also weird. Not only that, I had also ordered pizza rollers, and they weren’t done, even though I had given them 40 extra minutes to cook my pizza. At this point, after waiting for so long and my order still not being complete, I decided to just leave. Huge waste of time, it was ridiculous. And, what was even more ridiculous, is that I wasn’t the only one who had to wait a long time, nor was I the only person who left with no pizza.
Moral of story: This pizza hut location is a nightmare. GO SOMEWHERE ELSE!!!

This is my first time having Pizza Hut in over a year since I quit at a different Pizza Hut location about a year ago. That being said I was very excited to have my old favorite pizza after a year of Dominos!
Boy was I disappointed. I ordered a 3 cheese stuffed crust pizza because it is new on the men. It sounded delicious, mozzarella, provolone and cheddar in the crust?! Yes Please!
Then I got it home and discovered they had used old dough for my pizza. You can tell the fresh dough from the old dough because old dough has a bumpy crust and is kinda stale/​chewy. I was so very disappointed because I would have never sold that to a customer when I was working there.
The wings were very good (saved them from the one star I wanted to put) My boyfriend was in Pizza Hut heaven since he hasn’t had Pizza Hut in a year as well.
However I think if I’m ordering pizza again my boyfriend will just have to suffer the Dominos.

In terms of service, this might be quite literally the worst food delivery store on the planet! I order from here fairly regularly solely because I love Pizza Hut. However, the staff is sometimes friendly sometimes not, and routinely screws up the order. You may get a smashed pizza, cold wings, sauces forgotten, or any host of other problems. Unless you absolutely have to have Pizza Hut over any other pizza joint nearby, order somewhere else. Presently I am just an unhappy captive to this being my only delivery location…

Yes it’s chain pizza, and yes it’s delivery. But these guys are near my apartment, they deliver on time, the delivery guys always come prepared with cheese and pepper, and I get exactly what I ordered. Yay for $ 10 pizzas!

Someone needs to tell Pizza Hut that their chicken wings are HORRIBLE!!! They are pre breaded, frozen for a century and taste that way. They are a gob of breading and sauce and are totally not even worth giving to your dog. They are cheap, but I wouldn’t eat one again if they were free! They need to stick to what they are good at, i.e. Pizza!!!

this is pretty good!

I used to order from this Pizza Hut location, but have not gone back for 6 months. They used to have wonderful, friendly employees that knew you by face and some by name.
Maybe management changed, but everyone is unfamiliar (I know– this happens at fast food joints) and they all seem too busy to care about you or your take out anymore. :-(
My fave here is the meat lover’s pizza and usually theirs is a bit on the dry side. I guess all the topping soak up the sauce but the last few times I ordered there, it came out stale.
*Sigh* I have moved on… Besides, the GF states that pizza is unhealthy. *Sigh* again.

I’ve never been a pizza hut person, I’ve always done dominoes if I’m getting chain pizza delivered, but this location near my house lured me in with a $ 10 any pizza deal. I’m a thin crust guy — and theirs leans on the thick side, and perhaps a bit cardboardish. But Pizza Monster loves cardboard !! The sauce seems sugary.
The ingredients were all good. It works. Clean take out/​delivery spot.