Massage Envy

The massages here were average. The BIG problem, however, was cancelling my membership once I decided to do so. They made it VERY difficult, and continued to charge me for a monthly membership for almost a year beyond my initial request to cancel. The first problem with canceling is that they wouldn’t do it over the phone. Rather, they required me to fill out a form, and then, since I had moved away from the city, I had to mail the form in. Then, the next problem was that they simply ignored it, claiming they ‘never received it’, and I continued being billed. I finally contacted them again and was told to fill in another form. I just did that and am going to mail it again. As it currently stands, I am still being billed $ 59 /​month for a service I’ve not used for a year. I wouldn’t advice ANYONE to use Massage Envy, especially for a monthly membership. BUYER BEWARE!!!

I am absolutely ticked, I specifically booked an appt for the 8^th of August and the person who booked my appt booked it for the 15^th of August, I’m so happy that I called them to check the appt. Now my friends birthday surprise is messed up and I have to fix it because you messed it up!!!

Asked for an all over deep massage. Gave me a sports massage that concentrated on back and massaged no other areas. Very disappointed.

I am a huge Massage Envy fan! I’ve been a member here for a number of years now. If you workout a lot I think it’s important to get your monthly rubdowns just to keep the muscles loose and limber. The more you take the time to take care of yourself the faster you can get back out there and kick some booty! It’s a good location but I have not found a therapist here that I love just yet. I’m working on that. It’s dark, quiet and relaxing in there though and you can choose from aromatherapy to hot stone to swedish type of massages. You can also use your flex account/​benefits if you work for a company and have your membership paid for that way. Various locations all across the metroplex too… if I was closer I’d come to this one a lot more. Check it out and see if you can find a therapist that suits your massage needs. Love that they give you water to replenish afterwards! It’s a nice touch.

Very unhappy with the service. I signed up for a year membership. Whenever I call weeks in advance for a massage there are no open slots. I try to set up an appointment for the end of February. Granted I’m talking about 5 weeks away. They only have openings after 6:30 in the evening. It’s impossible for me to go during the week. I can only go on weekends. I’m 7 months into my one year membership I’ve only used it twice simply because there’s no opening on the weekends. And the employees act like you are doing them a disservice by calling and setting up an appointment. WOW, I cannot wait for my contract to be up.

This place is so ratchet. I came here for a prenatal massage and they put me in a room where the AC wasn’t working. I walked in the room and felt stagnant air and found an electric floor fan next to my bed. I should have demanded another room but I had somewhere to go right after the appointment and I was already running late. After the massage I noticed the guy took off his massage envy shirt and just had his white under shirt on bc he must hVe been hot with no AC and all. Surprisingly bring 30+ weeks pregnant I wasn’t as hot. But a place where the AC busted and you employees are massaging me with just an undershirt-​you are the definition of ratchet.

Masseuse never showed. Blocked out two hours for massage, after waiting in room for 18 minutes I went out to ask what was going on. I did get an apology but still wasted an hour including drive there. Obnoxious

Not great man. I’ve been going there for a about a year. I’ll cancel my service in a few months when the full year is done. I’ve had someone hang up on me, try to over talk me on the phone. I’ve had them mix up my appointments and except for Michelle, the «therapists» aren’t very good. Canceling.

My friend went and invited me. I dont like people touching me so I refused but still sat in the waiting room. It was very dark and the «relaxing music «was so loud I couldn’t hear myself think. When the finally turned down the music I could hear them talking about their SEX LIFE and UNDERWEAR ! Then one one the girls pulled down her pants to show the other girls her under wear ! Don’t recommend

Last time I tried this place, (gave twice the chance), both therapist was below average. So I decided to add a little more money and go to a place where I know good therapists are. Now I am looking reviews to see if it got any better. Well, it does not seem like it or people who likes are not sharing their therapists’ name. I do not trust store receptionists’ judgement of «good massage» anymore. Their tolerance and expectation did not match mine.

Too pushy to sign up for future appointments. I didn’t get a full hour massage. I could get over the first 2 aspects but the massage itself was blah. The therapist was fresh out of school and needed another year. Yeah it was $ 49 but after the experience I was more disappointing than relaxed/​refreshed.

Massage Envy was smart for doing reoccurring monthly memberships because I was too lazy to go up there to cancel it. When I did decide to get a massage from either the West Village or Greenville location, I always left asking myself why didn’t I cancel? It’s probably because I had so many unused credits that made me feel wasteful (it’s an Asian thing) for not spending them. I kept myself in this abusive relationship with Massage Envy for over a year at the prime rate of 59 dollars a month.
Aside to the the respect I have for this business model and the personal rant I just aired out for Unilocalers to read, I am confident when I say: I get better massages from randos (random people) at raves. Their massages either didn’t have enough pressure (put your back into it!) or had too much pressure in the wrong spots. I guess they lacked intuition because through the whole experience, I never thought to myself, wow this was a great idea.

This is a bad location. I have been to 2 other locations in the metro with FAR better service. By no means do I expect to be treated with the utmost care and customer service, I understand this isn’t a top notch «spa», however with that being said this place is seriously lacking! I am a member and have considered canceling my membership the last 2 times I have been here. My last massage therapist was unprofessional and seemed like she hadn’t even had training. It was sloppy and she put in little effort. I asked that we focus on my back. She did for roughly 5 minutes, seriously, and the rest of the hour was literally everything else she could possibly think of doing. My feet, calves (front and back) thighs (same) glutes (even though on the form they have you fill out I have clearly marked no glutes) hands, arms, face (again with the form) ears, scalp, upper chest, etc. I was offered a free 30 minute upgrade for my troubles… No thanks! Seriously don’t go here. There are other locations in the metro with better therapists and front desk staff.

I am laughing while writing this review just because the massages were a waste of my time after having to lay there and listen to the massuese’s life issues! Like really?! Why go to a spa to relax from the stressful week if you have to listen to someone rattle on about how their love life isn’t working out?
The same thing happened to me at the location off of Garland Rd. The lady told me all about how she reads while standing on her head. Ok, that’s nice and everything but please tell your best friend about it and not your client while they are on the table PAYING for relaxation.
Please save your money and go somewhere where they know spa etiquette. No one should be envious of their massages.

I’ve been coming here for over two years. As someone who has their professional license, I am pretty discerning when it comes to spa service, professionalism, value, ambience.
You really have to rate this place for what it is — a convenient, faux-​high end, dependable massage membership. I go into it with the expectation the waiting room and treatment rooms will always be clean. Check. That the billing will be easy and issues resolved quickly. Check. That the locations will be many and convenient for my lifestyle. Check. That there will be good therapists, so-​so therapists, and staffing may change frequently. Check.
I’ve had a few great, really great therapists here who have, understandably, moved on to higher end places or to start their own thing. That aside, I really love that my membership gets me a massage or facial a month, and that I can roll over unused services to the next month. And their prices are way affordable. By comparison, massages or facials in similar locations in Dallas are easily 30−50% more expensive.
You do sometimes have to rotate through a few so-​so therapists, but I’ve certainly never had an awful or even bad massage here.

I did the $ 49 introductory offer for an hour-​long swedish massage.
When you first walk in you are greeted by a consultant that goes over your paperwork and answers any questions for you. I had Shea, who was very friendly and professional.
Shea ushered me into the «relaxation room», a dimly-​lit room with chairs and magazines (although it’s too dark to read magazines). Shea gave me a bottle of water and I waited about 10 minutes for my therapist, Fanya.
Fanya was professionaly dressed and polite. She up-​sold me on the $ 10 rosemary-​mint aroma therapy, which is scented lotion an aromas you breathe in during the massage. I don’t think it’s worth an extra $ 10, although she did give me a litle bottle of the lotion to take home, which was nice.
Fanya did a great job and I would go back to her. The massage was nice and worth the price if you have a monthly membership, but I don’t have the time to go that often, and wouldn’t pay $ 78 for the massage without one.
Don’t expect a spa experience with robes, cucumber water and candles. But professional staff, clean facilty and great massage make up for it.

I LOVE massages and my husband hates giving me them… the perfect solution to this problem was a membership at Massage Envy. I’ll be honest and say that the massages are not the best I’ve ever had, but for the cost it is totally worth it to be able to get a massage every month.
The rooms are all very clean, and most (if not all) the tables are heated. You have a chart where you fill out your preferences for your massage so they pretty much know what you want and like before you even go back. My personal favorite is Dorthy. She has limited hours, but if you can get in with her, it is worth the wait.
With the membership you can also save and combine your credits so that you can get a 1.5 hour or a 2 hour massage every few months rather than a 1 hour every month (or you can just pay a little extra and get this every month).

My hopes were high at the beginning as the receptionist seemed ultra interested in my needs and I was really diggin’ the relaxation room. But, unfortunately, the massage fell WAY short in more ways than one.
The massage that I received from Priscilla could’ve been given by just about anybody. Whereas during other massages I find myself thinking «Man, I wish I could give a massage like this!» I remember thinking «Man, I COULD give a massage like this!»
I still have plenty of knots in my back, something she pointed out when pitching her services. «You should come back in a couple weeks to get the rest of those worked out.» I might understand, but my massage didn’t even last an hour! I was shorted 10 minutes which I know doesn’t seem like a lot, but when you’re paying so much, you should get the full hour, eh?
I definitely won’t be back. Although I am going to have to find somebody soon for the new kink in my neck that I woke up with the morning after the massage…

Let me tell you something: I love massages. Chair massages, full body massages, deep tissue, sports, Swedish, you name it and I love it! I don’t, however, have the time to enjoy them. And if I am ever fortunate enough to indulge myself for an hour of pure bliss, I still can’t fully exercise the pure joy of just laying there and let my body relax, because I start worrying. Worrying about what I could be doing in that time I’m ‘wasting’ getting rubbed down. Thus, causes me to form bigger knots in my neck and back than before. I am telling you it’s a vicious, vicious cycle.
So when Massage Envy offered the monthly plan that charges you a base monthly fee that essentially allocates one free massage a month, I was all for it. They caught me post-​massage, so not the best time to seriously consider anything. Needless to say, I recommend this deal for someone who has more time or can actually take full advantage of a massage. I spend this every month but have only had about 3 massages in the past 8 months. In my experience, my money could have been spent more wisely. I even tried to get out of the contract, but everyone knows that is not easy to do anywhere. womp. womp. I am bellyaching!
Their staff, however, is extremely helpful and polite. Their facilities are clean, aesthetically pleasing, and soothing and efficient. I will go back but on a case by case basis.

I had the introductory 1 hour $ 39 deep tissue massage here. It was very nice & soothing. I was in PAIN the next day, though! I hear my 6 glasses of water intake was not enough to get all the toxins out… overall, i’d go back eventually. This was the CHEAPEST massage I’ve ever had. Enough to put a smile on your face: D
Downside: I don’t like pressure to buy into their monthly plans. I felt a lil pressured.