Eiseman Jewels

Update: Two days before Christmas we were able to get the exact stunning band we had been requesting from Eisman for three months from a competitor’s jewelry store. Again, do not even bother with this mall store. Total joke and waste of time. They no longer care about customer service… much less high level customer service.

Really nice high end watches! There are many good watch shops in Northpark, but this one may have more and the best selections of them.

We have used them several times, once to buy our son a watch and most recently for a repair to my wife’s diamond wedding ring. They did a fantastic job in it, the 20 year old ring now looks brand new. They are very professional and know their jewelry. We plan on using them again

Stupendous service! I’d give this place more stars if I could for the service I was given while looking for a Rolex. I haven’t decided which watch I wanted so I decided to go to just look. The salesperson, Steve, was very knowledgable and helpful. He not only taught me a few things, but made me want to buy everything in sight.
It’s hard to find good customer service anywhere. However, if you’re looking for a Rolex or anything at Eiseman’s, ask for Steve. I will definitely return as soon as I figure out which Rolex I want for my birthday.

I don’t live in Dallas anymore, but I dropped my watch off at Eiseman for a new battery while I was visiting. Within a few days, they had serviced it and shipped it overnight to me in Tulsa. The watch arrived looking like new and in a very nice travel case. They completely buffed out all scuffs/​scratches that I had been meaning to get fixed. Very pleased.
We have purchased other small accessories from them before and been quite happy with their service and the staff’s knowledge. I guess I can understand some of the other reviews where customers felt like they weren’t treated as well as they should have been when browsing. The store definitely is upscale, and I am sure they get a lot of people who are just looking with absolutely no intention to buy. But if you are polite and respectful and genuinely interested in buying, I guarantee you won’t get better service anywhere.

Beautiful jewelry disfigured by rude and prejudiced attendants who seem to treat customers based on what they look like. We came with a customer that had spent thousands of dollars there and even met with the owner. Despite that when we were browsing around the store the attendants treated us with suspicion, as if we were about to pilfer something. Completely unacceptable. Maybe time for some diversity training.

Beautiful jewelry… subpar service. Have you ever been Prettied Womaned? Shyeaa… that totally happened today. I honestly have no idea what was up with the lady working there.
Choosing jewelry should be a fun process. It takes time to find the right piece. You’re going to be dropping a lot of cash so I believe the customer is entitled to try on a few pieces without feeling pressured or unwelcome. The lady helping me allowed me to try on 5 rings but with each item– she had a snarky remark. I don’t know if it was her sense of humor but I didn’t feel comfortable with her. It was as if she didn’t want me to buy anything from her. It’s ok though. There are plenty of jewelry stores in Dallas to choose from. Or. at last resort I’ll just avoid her like the plague.

This place has the top of the line everything.
Jewelry/​Timepieces: From window shopping alone, you can tell that they have good quality pieces. They have a great variety of diamonds, and watches. Rolex, Cartier and more! They are so knowledgeable about every single piece in their store and I wouldn’t expect anything less. The engagement ring options are modest, but I guarantee you that you’ll find something you’ll like!
Service: Impeccable. That’s all you really need to say. I enjoyed the lady that helped my mom and I with watches today. She not only helped with the watches, but she told us that they are able to create a new setting for your diamond. They are also able to help you design custom jewelry and have a designer to help you. We wouldn’t have known that unless she told us. I believe that everyone who works there is extremely trustworthy and that is one of the attributes I look for in a jeweler. Also, she told us that the new store next door that is going to be connected to Eiseman is going to be devoted to Rolex. (currently under construction) The best part about that is, you can get your battery changed in front of you instead of shipping out your watch and waiting up to 6 months! Hooray!
Overview: I love this jeweler and It’s hard for me NOT to like everything about it. The best way to form your opinion, is to check it out yourself! :) I guarantee you, it won’t be a let down!

I’m not sure if there are words to describe how impressed I was with Eiseman Jewels. I’ve never seen such an impressive staff. They were so knowledgeable, friendly, professional, and courteous. They went above and beyond what they needed to do to make us feel like the most important people in the store. And that was before they knew we were their for their sponsored event.
As soon as they found out, they brought out the manager immediately who, if you can believe it, was even more friendly and professional. I was taken aback by such service, especially after having such a bad one at Ben Bridge (
).
After our event, we went back to look at more of their stuff. They got out countless things from their cases even though they knew we weren’t planning to buy. They actually knew their products and taught my husband a few things (unheard of in the watch industry!).
And for those of you who may not have the watch fetish like we do, they have an extensive jewelery collection. I was impressed by all the men’s jewelery that they carried (non-​girly men’s wedding bands are really hard to come by). They also have a great collection of colored diamonds with some of the brightest yellow diamonds I’d seen.
I wish I lived in Dallas if only so I could come to this store more often. If I could, I’d give them six stars because of how above and beyond they went with every customer in there.