Crown Salon

I’m thrilled with my cut and color by Mark Ritchie. He was very attentive and is very knowledgable. Glad I found him!

I, too, am confused as to how someone could give Mark a bad review. I found Mark when I was desperate for ANYone who could actually do a platinum and not ruin my hair… He nailed it. Always leave happy and get so many compliments! I’m a flight attendant and people all over the world ask me who does my hair. He’s got a great resume, background, and talent. Id recommend him to anyone looking for a great stylist!

The WORST hair salon experience I have ever had. Out of respect I arrived 5 minutes early for my appt with Mark. When the other hair stylist told Mark I was there, I heard him say «Oh Shit». I guess he was disappointed that he would have to get up from, oh yes, his PEDICURE that he was receiving at the time!!!
I patiently waited (now I wish I had just walked out) and after 20 minutes he finally called for me to come back. I told him I needed full highlights and haircut from my Groupon coupon. The highlights were blotchy didn’t blend well. But if all of that wasn’t bad enough, he gave me the WORST haircut of my life. He didn’t listen to my request and we’ll now I feel like I’m stuck back in the 90’s. I DO NOT RECOMMEND THIS PLACE. They are unprofessional and seem very shady with howthey treat people and how they somehow only use groupon. Spare yourself. Do not use Crown Salon

After confirming the day, date and time for my appointment, I showed up 3 minutes early. Jason said– «that was for last night, besides I have an outing at 7 tonight.» He was very condescending, rude and I believe, lying.
I inquired why he didn’t call/​text or even contact me if that was true. Response: «Oh»
Not the type of hair stylist I need in a new city. Jason’s ego is bigger than any hair I’ve seen in Dallas!

I’m confused by all the negative remarks concerning Mark Morgan, the celebrity stylist from NYC. I personally think that the women in the Dallas area should be thrilled that someone of his caliber has chosen our city to bring his talents to. I have many family members in Carrolton, Ft Worth & Dallas & I have recommended they all come see Mark for all their hair care needs, be it cut, color, extensions, whatever they need done, he is the master of his trade. Some of my family members have been involved in the Dallas entertainment business for generations. They have & still do include such things as Children’s Theater, the Summer filled with Broadway shows, not to mention the TV & movie industry that has made its way to our great city. I feel more than confident in referring all of the people involved in the theater arts of Dallas, as well as the men & women of hit TV shows filmed in the Dallas area, all the way up to major movie stars who are in town filming hit after hit movie here in the Dallas area. I believe the people behind all of these negative reviews about Mark should come down off their own imagined pedestal & let a «real»
Stylist show them just how beautiful their hair can be. I feel it is absolutely disgusting, disrespectful & ignorant to attack someone based on their sexuality. The fact that Mark is gay, does not define or have any bearing on the type of stylist he is. If anything I’ve always preferred to have a man do my hair & if he happens to be gay, all the better. He knows what both men & women appreciate in a hair style & how to make us all look our best. So thank you Mark Morgan for making Dallas your home. We are all that much luckier with hair that much prettier, by having you as a talented member of our city. Please don’t let those ignorant & rude reviews tarnish your opinion of the real Southern woman. As for those reviewers, all I can say to you is, Well, God Bless Your Hearts, for speaking such damaging things about a man you’ve yet to get to know.

Omg mark the stylist from nyc he rescheduled on me last wk an I had to reschedule today bc my baby is running a fever an the texts that I posted in the photo area are from what he told me to f get a babysitter or nanny wow I have never met the guy but he seems to be real ass if you make an appt w him take my advise make sure u don’t get sick or have anything come up bc he will tell you off like he did me no manners whatsoever god help him it’s Christmas for gods sakes have a heart. they took off my pictures of the text I posted. It’s ok Mark still called me a b!+€# and told me to get a f nanny or babysitter bc my child was sick what kind of human is he wow gay and a idiot shows u he has no manners or respect so y would u go trust a low life like him w ur hair

Dear Future Customers, spare yourself the time and effort and please do not even place this salon in your hair stylist considerations. I have never experienced such a disrespect from a business none the less an individual in my life. Not only am I glad my girlfriend and I ended up canceling (due to a personal emergency) but I am also glad I was able to see how far someone would go to ruin THEIR OWN reputation.
I would like to say a lot more but unlike these individuals I will keep this professional and let the other reviews do the talking.

This has to had been the most disrespectful and unprofessional experience I’ve had with someone who is suppose to be a professional. I booked my hair appointment at Crowne Salon 3 days ago as a new client with MARK. Unfortunately, one of my family members has a medical emergency this afternoon so I had to cancel. I didn’t mean to disrespect anyone as I’m aware that time is money. But the way Mark responded, he was not even understanding of my situation and if he didn’t say «do not come into my salon or ever book an appointment here» I would have rescheduled. That type of behavior not only costed him a potential reoccurring client but also his co-​workers. I attempted to call to speak to a manager but was told by him that he is an independent contractor. I just want to make sure no one experiences the type of disrespect I did as a new client.

Awful place! The complete experience was horrible. Upon arriving, I had to wait endlessly for the person who was to do my hair. When he finally was ready for me I found out he was the actual salon owner. No apology for making me wait for 35 minutes. Then, he rushed through my haircut and you could definitely tell! Worst haircut ever!!! He was very unprofessional, as well. During my visit, he was yelling profanities across the salon at people he knew. He thought this was funny. It was not. It was crude and awkward. The salon itself is cluttered and dirty looking. I will never set foot in this place again.

I had to update my review for Rhiley who works at the salon.. . She is very unprofessional, unethical and lies. I left my my extensions with her and she ended up stealing the bulk of the bundles. When I went to pick up my extensions, over half of the hair was missing and she had nothing to say but, lie and deny taking anything. I would not trust her with my hair ever again, nor would I take my business to any salon that would hire her. She has very shady business practices and has problems following through with confirmed appointments, as she has canceled on me last minute with no reason. She once owned her own salon and with her immoral behavior, I can clearly she why she is no longer in business for herself. She is very dishonest and if anyone has her in their salon, I would question that business as she is horrible to her customers and has a problem stealing. I would stay away from Crown Royal Salon.

I just got another color and cut from Jason Wilson. He does an excellent job of color and is an artist with a haircut. It feels like every hair has a place and goes right to it. I don’t have lots of hair, so it is important not to mess mine up… because I don’t have any extra to cover issues. Thanks Jason for another wonderful session!

I had a groupon for this place for a partial foil. I made an appointment for 7÷9÷15 at 3 pm and show up on time. The receptionist told me that the guy doing my hair, Jason, just stepped out and will be right back. I wait 10 minutes and ask her if she knows when he is coming back, she calls him and says he wants to talk to me. I get on the phone and he says my appointment was at 2:30 (which it wasn’t), he was extremely rude and said he has left for the day because he had scheduled another appointment at 4 for someone else in a different location. He refused to make a reschedule for me and told me to try and get a refund through groupon. Worst customer service ever. Do not go to this salon or to see the jerk who works there Jason.
**Just an update; just received a private message from Jason. Very creepy. He was very angry about my review and went on a very unprofessional rant. What a weirdo. Do not go see this creep.

Most amazing salon I’ve ever been to!!! I have been looking for a stylist I could trust for the last 10 years and finally found one in Jason. I have never had a stylist that not only really listened, but was able to make amazing suggestions. I recommend Crown Salon to everyone I know!
I would give the Crown Salon a 10 star rating if I could they are absolutely the best in town. Because they are so amazing be prepared to book an appointment in advance. As I always say in business… if someone is really busy it’s because they are extremely good at what they do.

I had a very great experience here, despite the negative reviews. While I did have to call a separate line for The Groupon customers, I was immediately called back by Jason within six hours. Although eat told me he could not fit me in for the date and time I requested, he did tell me that the stylist Barbara would be able to accommodate me. I called her, and she fit me in at the date and time I requested. When I met Barbara I immediately knew I was in good hands. She talked me through every step of the way, and listened to everything that I had to say and wanted about my haircut. I have very long, thick, but fine hair, and I’m always afraid to cut it drastically in anyway. She assured me that she would only give me what I wanted, and as she was cutting my hair, she explained to me about many aspects of it. My hair looks fabulous, and I will definitely be going back to Barbara every two months for this haircut. Thank you Crown Salon!

If I could give this salon 10 STARS I would! The owner Jason is awesome! I found this salon on groupon 1 year ago and have had a great experience. The first appointment I had with Jason he took the time to show me what my hair needed and listened to what I wanted done. He never has tried to up sale me on extra services or products that are not needed. Most reviews state that the main issue is the time it takes to get in for an appointment. I have to say that this is because they are so good they are super busy. I refer all friends and associates to the Crown Salon!

Love this place! I get my hair dyed and trimmed here at least every six weeks! @Barbara is so awesome, personable, and of course great at doing hair! My hair is so much healthier and growing faster — she really gives great advice on how to take care of it. Everyone there is really nice, experienced, and I really recommend for others to go! ;)

I called 5 times within 15 days, and left 5 voicemails. Their message states they will get back to you within 24 hours. Today, I finally got a phone call back. When this took place I got a very rude man asking when I called, stating the he gets all the calls and has not heard my name. I felt like I did not need to defend when I called, etc. The point is I was attempting to spend money at this business, I am new in town and need a hair stylist, and was accused of not calling when I finally got called back. I decided mid call, with this rude individual, that I no longer wanted their service. I can find many other places that do hair in Dallas. Being rude is not going to get your customers.

Kevin is amazing. I wish I could afford to fly to Dallas every month for his Brazilian blow outs. My hair was incredible and absolutely frizz free for weeks.
Seriously, when I win the lottery, I’m hiring him as my personal stylist. He is also fun and friendly.
He knows his stuff and is realistic about hair. I showed him a style I was considering. He examined my hair, which is on the thin size and has zero texture and showed me something that was much better suited for my hair. It is what it is, right? You can’t do a thick hair curly style on limp, straight hair and expect it to work.
Can’t wait for our next girls’ trip to Texas so I can get another fabulous head of hair from him.
Thank you, Kevin. I know I’m 500 miles away but I’ll be back.

The salon itself is nice but they hire thieves. Ryli definitely stole one of my four bundles that I had her to install. After I asked if she had used them all, she lied to my face, and said she did. And after I email and asked about pricing on her to take down my hair, she never answered because she knew I would have found out about her stealing from me. I am just taken back being this was my first time using her services! I will NEVER step foot back in that salon. I’ve heard other shiesty stories of her and should have known better to trust her. Smh. She has horrible ethics and cannot be trusted. Obviously she needed it more than I did. So damn pathetic! Ugh.

Kevin and Jason were amazing and gracious. Kevin cut and highlighted my hair and I don’t know if I have had a more meticulous stylist before. He did a wonderful job and took his time on me. You can tell that he truly cares about his work and how it is a reflection of him and the salon he works for. The guys were a hoot! I will definitely be back!