Comet Cleaners & Laundry

I would certainly stay away from this Comet Cleaners location. I took 2 expensive sweaters and both were shrunk. Not only that, but one even had a hole in it as you can see in the picture. I took the shirts back and was promised that the owner would call me. I waited 4 days and followed up twice but no luck. I was then told by the lady that works there that the owner is busy but she can offer me half price dry cleaning for one month. Do you really think I would want to go back after what you did to my shirts???

Oof. Avoid if possible. Horrible customer service and spotty worksmanship.
In the span of one visit waiting in line I saw the first customer receive a ripped shirt back and the other receive an incomplete order due to lost items. Hesitantly, I stepped up to the counter only to find a portion of my order was missing, too.
No effort was made to communicate why my clothes that were promised the day prior were missing or even apologize for the huge mistake. Note to the workers there: These are my clothes that I am paying you to take care of and clean, not your clothes that I am paying to borrow.

I have been going here for a few months only because it’s convenient, right next to work. Even though they have misplaced my items several times and the fact that some of my clothes smell bad from the chemicals, eventually I will get it back and the clothes can be recleaned. But my recent experience was the last straw. Customer service is not the best. Recently I explained to them that my suit jacket collar was burnt by their machine and immediately I was told me that it was my fault and that was already there. I don’t even know how to make a perfectly square burn mark on my suit and why would I want to ruin a perfectly good suit. I work in Customer Service and that is not what any customer wants to hear. And without even asking to further look at the jacket or relaying any sort of apology, I was given a form to fill out. I picked up the last of my clothes that I dropped off and paid the full price that was charged. Thanks but no thanks, as word of mouth will go further in my disappointment of the store and there are plenty of other dry cleaners that I can take my business.

I brought three items in here on a Saturday morning and was able to pick them up by 4pm. This was very convenient for me as I’m from out of town and don’t have numerous suits and need to get them dry cleaned in as short a time as possible. I also had a red wine stain in pants that came out like brand new. Reasonable pricing as well and with 25% off on Wednesdays and Saturdays, if you can, make sure to make these days.

I wish I could give Comet Cleaners zero stars. I’ve been going to this location for almost 3 months, and have already had 2 shirts ruined. Needless to say, I will no longer be using their services (I should have stopped after the first ruined shirt). The customer service was average, and the cleaning was ok — but you risk receiving ruined clothes every time you go.
Twice I’ve received shirts with dark stains all over the front and both times I was told that «there is no possible way it came from ‘us’». Even though the front desk employee acknowledged that she would have marked the stains if they were there when I dropped off the clothes. The owner was absolutely no help, and did not know how to treat the a customer as a valued client.
I WOULD AVOID USING THIS CLEANERS AT ALL COSTS even if it is an inconvenience to go somewhere else.

I wish I could say I loved this Comet as much as I love the Hall location but it is a far cry. They open at 7AM which means they should be open and able to do business at 7AM. I have spent 3 mornings arriving to the Cedar Springs location at 6:50AM ready to drop off my clothes but the woman doesn’t pull her car up until 7:00, often times a few minutes afterwards. I, like many business professionals who use this service, value every minute in the morning and waiting for her to park, open the doors and start the computer before accepting my clothes/​business is frustrating.
This location should follow the excellent example set by the Hall Street location (which will be getting my business again).