Bella Bridesmaids

I went in thinking that I was just going to have a fun day with my bridesmaids and look at dresses because I had NO idea what I wanted, not even color or length. Our consultant Natalie, helped me choose five different dresses in two different colors in less than an hour. I honestly couldn’t believe it!
I’m pretty indecisive and can’t see a final picture unless I can actually visually see it, so having different dress, let alone in different colors was really scary to me. Natalie showed me pictures of real weddings in the designer I liked in the colors I was liking. It was perfect! She assured me that this dress would look good, but this one probably wouldn’t, which I really appreciated.
All of my bridesmaids got to choose a dress they liked and left happy. It was also nice that she wasn’t pressuring us to buy that day. She knew my wedding was quite a ways off so she said to go home and think about it, which was really great. I decided to order a few months later, and that process has been so easy. I did it all online.
I couldn’t have imagined a better experience. It was so fun and easy. I wish all of my wedding planning was like this!

I am not even sure where I should start. I am the bride and live in Florida but I am from Dallas. I have 9 bridesmaids & multiple family members needing dresses we had called to make an appointment to try on dresses… we get to the establishment to pick out dresses, we were very vaguely greeted, the employee failed to even start helping my girls and didn’t even bother to help pick out dresses or give any ideas. Next thing we know the owner shows up to let us know that we only have «30 minutes» to try on dresses and they ONLY gave us an appointment out of courtesy? And since we weren’t ordering from the Dallas store we couldn’t make a long regular appointment… basically since we aren’t doing full business with her she didn’t want to give us the time of day… by the time she got done ranting it was past our «30 minute» time slot. What started as a fun day with my bridesmaids and I ended pretty horribly. Being a business owner I would never treat a paying customer this way. I am truly at a loss for words at how we were treated. I will NEVER deal with this establishment again. If your a bride looking for a good time and something easy for your bridesmaids… STAY AWAY.

Beyond disappointed with the customer service at this location. I am the maid of honor in my best friends wedding. She is from Dallas so a number of her bridesmaids were home for the holidays and we made an appointment to have the Dallas girls pick out their dresses. The bride and I visited the Winter Park location and the owner told us we could visit Dallas and they would take care of us. That was not the case. After being at the location for 15 mins the owner came out to explain they were only doing the appointment as a courtesy and we had 30 mins. She then proceeding in arguing with us for 15 mins. She was more concerned with being right then helping us. The reason we choose to do business with Bella Bridesmaids was because we were under the impression we would get the same customer service at very Bella location. Not the case. No customer should ever feel the way we did leaving any business.

I’m not really sure what all the hype is over this store. The staff was not friendly and never bothered to get up from their chairs behind the desk not flash a smile. Not a big deal but customers like to feel like they matter when discussing their products. I mean, is standing up from your chair that difficult?
Anyways — when discussing dresses and designers with an associate, she claimed they would only offer discounts if you purchased 8 or more dresses. This was not their rule but the designers rule. This was complete BS because I got my dresses by the same designer at a different store for a 25% discount for only 5 dresses! Exact same style, color, and designer as Bella Bridesmaid but in Frisco, Texas.
Save your time and MONEY and go somewhere that makes your wedding experiences memorable. Plus parking is awful.

The girls in the shop looked like they didn’t want to be bothered by me. I had a large budget and they have a great shop and selection. I found what I was looking for my bridal party pretty quickly. They said they’d email me ordering instructions, but never did. Today I emailed them and the clerk replied sorry, I didn’t know you wanted to order. Wow. Not only did you not provide good service from the moment I walked in, but you also assumed I wouldn’t buy anything. I would hate to think it was because I don’t «look» like their other clientele, but that’s exactly how they made me feel. Terrible.

I absolutely love this store! I have bought two dresses from this store and both times were great! The first time, I went in for a sizing and the girls were really nice and helpful. I got in and out of there quick and my dress ended up fitting perfect, no alterations needed! The second time I went in with the bride and they were so patient with us trying on endless numbers of dresses and made great suggestions. They seemed to be very up to date and knowledgeable about their stuff. All three girls in there were enjoyable and made the process of ordering and pick up easy. The store is adorable and I will definitely be getting my bridesmaids dress here when I get married!!!
I would always recommend this place!!!

This place is fabulous! I had the most wonderful experience when I was shopping for my bridesmaid dresses. The sales associates were knowledgeable and extremely personable. They returned my phone calls and emails in a timely manner and were very accommodating to my needs. I would recommend this place to ANYONE who’s in the market for bridesmaid dresses!

My initial experience with the shop was wonderful but that changed after the bridesmaid dress was delivered. I tried on a size 8 during the fitting and it fit well requiring little to no alterations. Given that, I ordered a size 8 in the dress. Upon receipt the dress was ill fitting and will require quite a bit of altering to fit properly. I called the shop in the hopes that I could possibly exchange considering the wedding is 3 months away. Not only did they say no but were less than pleasant when I came in. When I walked out of the fitting room quietly I walked out to 3 associates whispering about me and they started stumbling over their words when they realized I could hear them. They downplayed the amount of altering I would be required to do and were less than helpful. I later went to an alterations shop and was quoted $ 115 in alterations which is 50% of the cost of the dress. The experience was frustrating because the sample fit perfectly which is why I went with that size. If anything the sample should be stretched from wear, etc but the actual dress I received is much larger. Accommodating my exchange request would have been appreciated given the sample was not an accurate reflection of fit.

I went to Bella last month to pick out a bridesmaid’s dress and had an overall pleasant experience. I found the staff to be very friendly, helpful and attentive. There was an intern there who had just started and she was very sweet and helped us look through color pallets.
The only gripe I could possibly think of is that the email/​ordering system is a little slow. I think they only check the email once a day (around 5:00) so expect a good 24 – 48 hours before hearing a response when going through the ordering process. This is understandable considering they’re most likely with clients during the day.
Also, they did talk me into ordering a size that I’m almost positive will be too big and need alterations. I went ahead and got the 6 (even though I’m usually a 2 – 4) and will wait to see how many alterations I’ll need. Update to come!
So, overall I would recommend Bella Bridesmaid. If I’m still living in Dallas when I get married, I’ll probably take my bridesmaids there.

I think Blair (the owner) and her team are awesome! The problem with Unilocal is that most who review here only have an axe to grind and since everyone else is tired of listening to 22 year olds starring in their own movies cry and whine about their less than important lives they take their uneducated opinions online and cast them to the wind thinking somehow their views matter but in reality do not. Brides to be. Geez. Can anything go right?
BB experiences double digit growth annually, receiving real-​life referral after referral so apparently something is being done well. I’m certain if you would like a reference, it could be gladly provided.

I think that it’s a real shame that these other girls had bad experiences, because mine has been fantastic. I’m my sister’s Matron of Honor, and we’ve been working with Natalie, who is really wonderful. I was able to go in to try on all the different styles that my sister picked out, and Natalie was very helpful, patient, courteous, and personable. This was a great experience, and I would recommend them to anyone. Hopefully those other reviews were just «one offs». Or «three offs».

Bottom line, find another place. The dresses are great (like all expensive dresses), but Bella’s service is just terrible. When the bride and I went in to try on the dresses, the saleswoman was very short with us, not helpful and acted like she just wanted us to leave. Then when we picked a Monique Lhuillier dress, it came back a color that we weren’t happy with (we wanted blush pink). When we complained, Kelly (the manager) was nice and admitted to it being an odd color and sent it back to get the dresses checked. I had asked Bella what they would do about it and they said they would do something to make sure we get the dress in the right color. Once ML said they wouldn’t do anything, Bella suddenly took no responsibility. They «offered» us to come in and BUY another dress for $ 200 on top of the money we spent on the previous dress. After A LOT of calls, complaints and arguing, they took off 20% and asked us to stop giving them bad reviews.

I visited Bella Bridesmaid yesterday in my search for my perfect bridesmaid dresses. This was the third store I visited, and the experience compared to the other two was night and day. Blair, the saleswoman, was darling, helpful, and fun! She was able to help me narrow down choices in relation to the different body types of my bridesmaids, the time of year of my wedding, and the attire style I have chosen for my wedding. I cannot say enough wonderful things about this darling store.
I definitely understand the complaint of a previous reviewer that the prices were a little higher than I was expecting. However, compared to the other bridesmaid dresses I have seen, I understand why the price is higher. The quality and the styles of the dresses hand chosen by the store are exceedingly better than those I previewed at the two other stores.
Make an appointment with Blair! She is fabulous.
The store also has great accessories for the bride and the bridesmaid including «Bride» and «Bridesmaid» Hanky Pankys (perfect bridesmaid gift) and the Bridesmaid Survival Kit, which I had been dying to see in person. The store also has some (not a lot) of jewelry and darling hair accessories.
Perhaps the other review was too tainted by the TX heat to appreciate this little gem of a store!

Absolutely the WORST customer service I have EVER experienced in my life. Such a joke. Read the other reviews, ladies, and stick far away from this place. Blair, one of the oweners and certainly the worst of the bunch, is the sole reason I almost canceled my entire order of 4 $ 300 Lula Kate dresses. Last time I checked, if I’m spending that kind of money in your business, I should be treated with some COURTESY.
I have lived in Dallas my entire life, and I have never dealt with more snotty women. Hey, Blair — you work at Bella Bridesmaid. Maybe if you worked at Barney’s I would understand your Dallas ‘tude…
Do yourself a favor and drive the three hours to the Bella store in Austin. They are WONDERFUL!

Oh man, I am SO excited to be the first to review this business. This was BY FAR the worst customer service I have received in a LONG time.
Here I am, an excited, eager, blushing bride trying to plan my perfect day. I also get to share in the joy that my cousin is also getting married, one month before me. She has chosen an Amsale dress and Bella is one of the few places in Dallas to offer the selection. Since I needed to get fitted for my bridesmaid dress, I figured, «hey let’s kill 2 birds with one stone and while I try on my dress for my cousin’s wedding, my best friend can try on some dresses for MY wedding too». So I made the appointment.
Cue to 1 week later. It is 10:59am and I have arrived for my 11am appointment. (Side-​note, it was already well over 100 degrees outside). A poor sweet intern informed me that the manager was running late and had the keys to the store. 30 minutes later the manager arrives. By this time my bff and I are sweaty ugly messes… yup, a sweat mustache is the perfect accessory for my dress! Yes, I realize that things happen, cars break down, we run out of gas, or have bad hair days… that all could have been overlooked if the rest of the day had gone better. We were not offered a cold beverage the entire time we were there. Did I mention it was over 100 degrees that day?
This manager (who looked like a 22yr old SMU student) proceeded to act like a total snot, sat on Facebook the whole time and did not lift a finger to help or offer suggestions while her poor intern did all the grunt work. Blonde intern, you were great, this whole review does not apply to you. Snotty brunette, you need to be in another line of work… preferably one where you do not speak to the public. When I stated I would like to stay under the $ 200 for my sweet ladies (since many of them have to buy plane tickets to come to my wedding) I got the snottiest looks and attitude back to me.
In addition to the rudeness, the dresses were pretty expensive, expect your maids to pay well over $ 200 for a dress.
All I have to say is that I have 9 bridesmaids (yes, 9 shut up) and they will NOT be purchasing dresses here due to the lack of professionalism. To quote Julia Roberts «You work on commission, right? Big mistake… big…huge. I have to go shopping now.»