AT&T

The store is set up in a very awkward way. There’s a front desk where they set you up with someone and you sit at these random stations. Daryl was my associate and we began the process of getting me a new phone. He then told me that my name wasn’t on the account as an authorized user even though it’s a business account that I pay for. I never have this problem with the AT&T store I normally go to in east Texas so I left in a bad mood. Went back to my usual AT&T store with absolutely no problems at all! Turns out the employees at this location are incompetent. Will not return ever again.

Went in here to «upgrade» my iPhone 6+ to a Galaxy S7 Edge, and ended up regretting it in more ways than one…
I initially filled the order online and within an hour or so, I got an E-​Mail saying my new phone was ready for pickup. I went into the AT&T Store (don’t remember who helped me) and picked up my new phone and went through the phone’s initial boot process with him. It wasn’t until I walked out that I realized that the representative helping me failed to transfer the plan I had before to the new phone. I had walked out with no data plan, no texting ability at all, and a talk plan that would be similar to the senior plan AT&T offers. My grandfathered unlimited plan was gone!
I ended up having to call AT&T and it took days for them to fix what the representative at the store screwed up. Next time I am looking to ‘upgrade’, it won’t be at this store as that representative almost cost them a customer who’s been with AT&T for 20 years.
That representative got a nasty ‘review’ when AT&T did their «how did we do» automated follow-​up call the next day.
My Phone also came with a defective charging cable. Rather than step foot back in that store, I bought a new one from monoprice (dot)com for $ 2. All-​in-​All, I love AT&T, but I won’t ever step foot in that store location again.

AT & T is the worst company for phone service. I keep calling them to disconnect my phone service. They keep sending me bills. I am planning to sue them. Just a terrible company.

Buyer beware! I had an unlimited plan and went in for my 2-​year contract new phone. They told me I never had an unlimited plan, and I was gullible and believed them. So much for seeing good in people. Now I am on a 3G plan but did not realize it until I was getting notifications about my data being up.
Very slimy salesmen. Now I cannot get unlimited because corporate says «yes you did have it but now that ‘s your problem because it is too late.» Do not trust the people here. It is better to get your items online where you can read your current contract too. Just like with getting your car checked up, you still need to know as much as possible to avoid the scams.

One of the worst place to come and fix your phone. The staff appear to keep the music loud and enjoy instead of paying attention to customers. please go somewhere else.

After you purchase all your gear, it takes about a year to strip away all the excess charges and fees. Do your homework on the billing. As far as the staff, they are the best. They take the time necessary to answer all your questions.

Service is super slow. Had to leave after waiting for an hour.
When I came back, they kept skipping my turn and made me wait 45 more minutes. When I asked the manager, she defiantly said they gave priority to people that made online reservations over people that waited in the store. I asked to talk to her supervisor and she went into his/​her office and when she walked out she said I had to resolve this with her, because her supervisor could not see me.
Tired of this nonsense. Their in store customer service is as bad as their service over the phone.

Absolutely useless. Don’t wast your time manager is a joke and has no idea what he is doing

I had great service at this store by Uriel after having a not so good experience at a different location. They were willing to work with me and were very understanding. Also he really made sure to make me aware of each promotion that was going on. This location was busy but it did not affect my service at all. He also took the the effort to try and get my security deposit waived which I did not even know was possibly at the other location. Very clear, honest, direct service. Thank you!

This was not the experience I was hoping for when upgrading my phone.
First off, we moved from out of state and they wouldn’t take my provisional TX driver’s license as ID as it is customer policy. I asked to speak with the manager and after waiting for 20 minutes was told he was not available as he had gone off for a lunch break (at 4:00 PM). They told me that I would be able to speak with the highest ranking service rep in a while. I stayed there waiting while they just kept on helping other customers. As business slowed down and my original rep became available, he just went and hung out with the front office middle aged woman and I could hear them making snarky comments about my not being OK with them not taking ID. While I can understand corporate policy (regardless of how brainless it can be) I am most certainly not OK with salespeople making snarky comments and/​or criticizing paying customers right in front of them. I will not be coming again, save yourself the hassle and just do what you can online or go to some other location. This one is NOT recommended…

I went to several stores before this one and I was shocked to find a store so helpful and honest after several other bad experiences. They looked at my account and gave me some helpful advice that saved me a little bit of money each month and took time to walk me through some other account options without trying to push one thing on me. I wouldn’t really have known that it was a store specific thing if I hadn’t gone to 2 different stores over the previous 2 days and had terrible experiences. Also, I went to this store twice, was helped by different staff members and the experience was great both times. It’s new iPhone time now and I am going out of my way to go to this location.

I was pretty disappointed when my iPhone stopped working, and I took it in to this location to asses my options. It is to my understanding that members of the sales team benefit when they convince you to upgrade on a sale. while I almost expect them to attempt to confuse me in order to make a bigger sale, I was told that the money I have been under the impression I have been paying towards insurance was actually an «access fee» (whatever that is) and that my only option was to «finance» a phone for hundreds of dollars (this would have made my bill go up $ 40 a month). I leveled with him and told him I know I have insurance, and he again gave me the same run around about two different costly options and ignored my insurance question. I went home and did a little research, realized I DO have insurance and it was right there on my account fees from att. So I went to the site listed (
) and they already had my account info. It took MINUTES and they are sending me a brand new upgraded phone for $ 99 (The price I had remembered being quoted at the att store when I bought my phone AND insurance). It makes me so upset that i got multiple wishy-​washy answers to my request for help when it was that simple. The people in those locations should be there to HELP you. Not to confuse you and use tech-​terms until you give up and spend all your money. I would have at least appreciated him explaining the other two options better or at least looking into my insurance.

I’ve always had decent service at this location but as usual timing is everything. Showed up around 10am on a Friday, walked in and worked with Martin Piñón. Martin easily shared all I needed to know about my new iPhone 6 and seamlessly transferred from my 5. Great customer service and Martin was wonderful. Thanks!

I found this location to be much more helpful and friendlier than other locations I have visited (the one on Park lane and on Alpha).
They were very courteous and understanding of my situation. …I actually had Mason, the guy David W. reviewed, help me. The only reason why I know about David’s review is while waiting for a manager Mason brought up the review and read it to me. It was a celebrity mean tweets experience. We both had a laugh about it.
I bring this up because I think if Mason wasn’t confident in his ability to help people/​be a good worker he wouldn’t be able to laugh at himself.
Anyway, the people here really worked with me to help me fix my problem (iphone had a blemish out of the box). Unlike the other AT&T stores I’ve been to, here they accept the fact that DOA’s are AT&T’s responsibility and not Apple’s (if I went to Apples they could switch it out, but then I would only have a 90 day warranty)
I actually really like Mason and thought the whole staff here was very friendly.

if you decide to come here, do not receive help from a guy in a ponytail named Mason.
I ordered and paid for a phone online. I received a confirmation email and text message that it was ready for pick up.
I went into the store and waited 10 minutes before I was put on a list. I then waited another 20 minutes while a thousand employees twiddled their thumbs and did absolutely nothing.
I then had to complain that I waited half an hour to pick up a phone that I had already ordered and paid for.
Then a guy named Mason helped me and was the most rude employee that I’ve EVER encountered. Isn’t it your job to HELP people.
He made my visit so terrible that I will never be back to this location. What a great way to start my day. Thanks Mason. You’re a terrible worker.

This review is for THIS LOCATION — not AT&T in general, which I have been very happy with.
My husband lost his phone, so we had to purchase a new one and get it set up on our account. We walked in, were asked lots of generic questions (our name, phone number the account is under, etc) which were entered into a tablet. We waited quite a while before someone could help us (understaffed).
Once we were brought up, we were asked *the same questions again*. Why did you enter it in a tablet and bother us with it to begin with if you’re just going to ask it all again? But whatever, minor thing.
What really upset me, is this was a totally straightforward request. Buy a new phone (we even knew EXACTLY what we wanted!), remove the old device for that number, and add the new device to the existing number.
I got so frustrated with the man not understanding our request I had to go sit in a corner, quietly by myself, for a while and let my husband handle it. He was confident the guy had set it up correctly.
Well, he didn’t. A VERY SIMPLE request that should be something they do on a daily basis was so royally screwed up it took me half an hour on the phone with AT&T customer support to fix it. Oh they knew right away what he had done wrong, it just took them that long to sort it all out on the account.

AT&T ‘S «TRADE IN» PROGRAM… DON’T USE!!!
I normally would not take the time to say anything about such things but since it is AT&T again boasting about how great they are I have to say I have never been impressed with them. TV bundle services or mobile.
But this time it is about their «trade-​in» program for used cell phones. My husband uses AT&T and decided that instead of using Gizelle (whom I love and have sold several phones to) he wanted to try the AT&T’s trade-​in program. They offered $ 200 dollars for my husband iPhone 4, 64gb as a AT&T only cash card. Not a Visa or MC just a AT&T store card or on-​line purchase card. I wanted to sell it to Gizelle even though they were offering $ 75 less. Because I know how quickly Gizele sends your cash for your phone. It is ultimately a no hassle program and they are very friendly.
Well, the moral of story is that AT&T has your phone after you’ve mailed it to them for now a month plus a few days and still can’t give you an answer as to when you’ll get the AT&T cash card. When you track it on-​line the «status» still says «phone not received» even though when you call them they say that they have it. ??? On top of all of that they are not very friendly matter-​of-​factly they are rude. And that’s what I expect from AT&T from past experiences.
So word to the wise stick with Gizele and not AT&T’s trade-​in program. IT DOES NOT WORK!!! and IS NOT WORTH THE HESSEL!

Consistently good customer service and, even though they are extremely busy, I have never had to wait more than a few seconds to have one other staff work with me.
I have worked with a half dozen different staff members regarding a number of different topics and they have all been efficient, knowledgeable and a pleasure to work with.

I was really happy with the service I got in-​store until I realized that I had been lied to. The associate, Kim Dunlap, told me that I was getting a $ 50 plan +2G data. She flat out lied, as I have come to figure out.
I only get 1G, and they automatically charge my account $ 20 when I use it up, and only to add just 1 more! I have only had service with AT&T for less than 2 months, and I’m already regretting my decision. I called to address the issue several times, but AT&T’s response (both in-​store and over the phone) was that they wouldn’t honor what their own associate assured me they I would be getting. The manager at the Oak Lawn location where I bought the phone wouldn’t even return my calls on the matter. The first time I called, he said he’d look info the issue and see what he could do. Here I am a week later still waiting on that phone call. So AT&T is clearly a bunch of bait & switch thieves who don’t honor their word. Will be following up with complaints through the BBB and FTC.

Wow… I was so surprised at how well Francisco handled my problem. I bought an iPad Air and some other gadgets and he was most helpful (and cute too lol). He really seemed to take my issues as if they were his own.
If Francisco didn’t have the answer to make it work — -he’d find who to get with for help. Francisco again I want to thank you for your assistance in a very dire situation. I got my Devices and you never dropped the ball… if there is a way to get this to your management that’s great. I am however demanding one of your managers call me on my cellular phone because they need to know you are a great asset.
Thanks Francisco:)
Let your amazement know I will be waiting for that call from th or I will get with Mr. Ralph de la vega as I have in the past.
Thank allot for your help:))))))))