Sprint Store By United Cellular

I’m not even sure where to begin. Wait, yes I do. I’ll begin with advice to the consumer; if you have ANYTHING else to do in the 16hrs that you are awake, do NOT come to this store. Slowest service I had personally ever experienced. My wife and I walked into the store. There was one employee. and about 3 people anxiously waiting. The employee, slow and lacking any formal education, decided it would be more fun to sing the «rap music» over the intercom, then move faster and help the customers. After waiting 20 minutes, I packed up my belongings and left. The last thing I am going to say is; SPRINT (yes, you corporate). Get your shit together, fire that useless employee, and please restructure. I’m embarrassed for you, seriously.

Honestly the worst store ever. The associates have no idea what they are doing. It takes about an hour to do anything. I brought my last bill from my previous carrier in to get reimbursed and I am still here an hour later.

Do not do business with this store. If you buy an accessory, it’s yours. They only have exchange 14 day and they will not let you return, so if you find it somewhere else for cheaper, it’s yours. Trust me go somewhere else! Next time I’ll read the fine print instead of listening to a sales person. Talk about a switch. I told them this and they said it’s on the receipt you signed. This gives me a good intuition to switch to another carrier as well. Crooks to the core! Just look at the reviews. Stay away!

The Sprint Store on Oaklawn in Dallas is owned & operated by United Cellular. I would never, ever, under any circumstances do business with this store again. My experience has been horrible, time consuming — PAINFUL! When I signed up for Sprint Cell phone service, I was offered a Slate 8 tablet — that was to be free — no charges during the first year and only $ 15 per month for the second year (with a required contract). On both bills since starting service, I have been charged a $ 15 fee. When questioning why this was done and requesting that the charges be removed, the assistance manager at the store was told by Sprint support that I had been given the incorrect device and that the special offer did not apply to the tablet provided to me during my encounter with the store manager. After speaking with the assistance manager on February 13, 2016, she offered to keep the tablet for return, cancel the contract associated with the tablet and discontinue the sprint line associated with the tablet. They did not follow through with any of their promises. I contacted the cooperate office of United Cellular where I spoke with a supervisor who identified herself as Malika. She promised to handle my problem promptly. She did not make sure that appropriate changes were made to my account as she had promised. I was also promised a $ 50.00 debit card for referring a friend who opened an new Sprint cell phone account. That referral fee to me and to the person referred was denied/​not provided as promised. RUN, don’t walk from the store! They are bad news!

Very disappointing experience, the sales rep Mario lied to me about a promotion. The manager contacted me and corrected the employees error. She was very professional and acted very quickly. The staff really paid attention to me and the issue at hand. This store has won my business again, and I can’t say thank you enough to the staff and district manager.

Ok you know how getting a new phone is a horrible pain in the rear? Not with these guys! They freaking rock! Best customer service (especially dealing with cell phones) in Dallas– seriously! Very personable and really care about providing excellent service. Rolando and Meno you rock! Thank you for restoring my faith in cell phone purchases!

The service is really slow even when when you are the only costumer in the store. They had two people working there when I went to get a new phone and they seemed really annoyed with having to help me. They couldn’t answer most of the questions I had. On top of that the guy got me the white/​light silver iPhone6 when I specifically told him I wanted the black/​Dark gray iPhone. He had already set it up so I kept it because I was tired of waiting.

Literally the worst phone store I’ve ever done business with. It started with me switching services to them 2 weeks ago and when the transaction would not go through they put the phone on hold for me until I could pick it up (I had not paid for it at this time). When I did they messed up the first transaction and since they can’t refund in store I had to pay for the phone a second time 5 minutes after the first transaction.
Two days after I had purchased the phone and took it home, Iwent to exchange it for a different one because of a faulty microphone on the Samsung s5 (everyone I called said the sound on the other end of the line was really bad and it sounded like the mic was overdriving & was very distorted).
When I went back to exchange under their 14-​day policy, I was told that because they held the phone for 15 days I was one day late for returning the phone and was not able to do so. When I asked her to call a supervisor that could help with their system the manager told me over and over again that even they would not do it.
In the meantime I called their corporate office and had the corporate office call them back. When I showed back up the next day to exchange the phone for a new one they again made me pay for a third phone and wait again for a check in the mail. So now I’m out of pocket for the cost of 3 phones, and still waiting for a refund check for the first one.
As the manager handed me the new phone she said «Let me be very explicit: we will not do this again and if you don’t like the LG G3 then you’re stuck with it.»
If you go here plan to stay awhile. They are understaffed and slow; when I went on a Saturday they still only had two people working and a full store. I met another customer there that only needed to make a payment that had been there for an hour already.
The one star is for the phone that works. The –4 stars is for horrible service (and at times threatening by the manager), the inability to refund back to my card, the refusal to refund the accessories I bought for the first phone when they didn’t have comparable accessories for the exchanged one (I was given store credit for accessories only, I can’t even apply it to the $ 152 bill I received in the mail on the *same day I brought the original phone home*), and the fact that I’m now chained to these people for the next two years.