Cypress Lawn & Turf

Took a chainsaw in for service. Was told it would be a week. Three weeks later it still wasn’t ready. I would call every 7 to 10 days and they acted like I was really putting them out asking for an update. Told me it had bad gas and was ready but if it gave me any further problems I would need to have the motor rebuilt. Really? This place is a joke. Paid $ 75 to have them put fresh gas in my chainsaw. No customer service and horrible value for money. Idiots for service techs. Never again. Can’t see how they stay in business really…

I was looking for a place to see about servicing my pressure washer, so I called them. Customer service is not part of the service. Just from the phone conversation I’ll have to pass on this business.

I purchased all my lawn equipment (Lawn Mower, Edger, Trimmer, Blower, Hedge Trimmer, Chainsaw) here over the past two years and each time I walked in, I was greeted and helped by a very informed associate. The first time I walked in, the salesperson talked to me a little and discovered I was a new homeowner to the area. Since I had such a large purchase he surprised me with a 10% discount! I was pretty happy about that and since then I have not thought to shop anywhere else.
As a novice yard man, I often have simple problems with my equipment. Each time I have brought in my equipment thinking I need a repair, they quickly fix it or adjust it… FREE OF CHARGE. As an example, most recently, I needed to change my blade from the leaf sucking blade (which i purchased here last October per their great recommendation) to the mulching blade for spring/​summer mowing. I did not even have to leave the lawn mower there. The owner realized it would be a quick fix and had the service man quickly change out the blade. At completion, I asked how much I owed him and he said not to worry about it! I will definitely be back for all my lawn needs.

HORRIBLE all the way around!!!
We took our weedeater in at the end of April. 6 weeks later they finally call/​return our call to tell us what’s even wrong with it. It’s JULY 9^th and I finally got it back. It needed a tune up… not an overhaul. They never called to tell us it was ready (which apparently it was ready mid June). I’m not even sure it’s fixed because they still had a hard time starting it. By this point, we just wanted to be done with them so we paid and took it. They have the worst customer service I have ever experienced. Spare yourself the frustration and go somewhere else.

Owner is vocally against supporting our American Military. I dont care if he is giving away $ 50 dollar bills. He is not ever going to get my business.

Owner does not like to do business with enlisted military says they are serving an unjust cause and says this is not his country. I will not do business with this place

I am a do-​it-​yourself kind of guy. I have completely rebuilt a mower and revamped many of my 2-​cycle items. Every time I went to Cypress Lawn and Turf (CL&T), I was able to tell them the part # and they had it. All I had to do was a little research using the web and model # you can find almost any part #.
If what you are looking for is warmth, probably not the place to go. The man behind the counter can come across as being rude. But, I am sure he just gets frustrated by everyone who comes in, and has no idea what they are trying to explain to him. I am not a patient person so I understand the man’s annoyance. If you can look past the abrasiveness, you will see that he really knows his stuff.
If you need parts or a piece of new/​specialty equipment, than this is a great place to go. As to bringing your equipment up there to be serviced, I can’t speak to.

I came here based on a trusted recommendation for services rendered about 10 years ago. I brought in my messed-​up lawn mower to have serviced and when I came by to pick it up, I was told that it could not be repaired, that I owed about 35 bucks and what would I like to buy… I politely told them no thanks, I’ll pay the fee and be on my way. I was asked a second time, if I wanted to buy a mower from them, but this time the 35 bucks would be applied toward a purchase. Again, I said uh, and took my pile of junk away.
It must have been about 95 degrees outside but I couldn’t tell from the coldness I got from this place. This is the first establishment in the 77 429 in which I did not get that warm, family-​like, what can I do for you feeling. I’m not looking for hugs or Christmas cards or anything of that sort, just a little customer satisfaction from the 3 Hamiltons I dropped for «service». It all just seem to happen way too fast.