Sky Zone Trampoline Park

Not allowed to do much except jump in place. The staff is constantly whistling for jumping too much or having any kind of fun. The staff was rude at times and showed very little customer service. Don’t see myself going back here.

The pros of having your party here:
We had my daughter’s birthday party there on December 19. We choose to have it first thing in the morning when they open. I recommend this because there is usually no other customers in the facility at this time. We only had to arrive with a cake and our children. Skyzone handled everything else. The pizzas were hot and fresh. The extra platters we ordered were all wonderful. And the two girls who assisted us with the party could not have been nicer. They also packed up any leftovers for us to take home if we wanted them. I would absolutely recommend Skyzone Cutler Bay for a hassle free party for the adults and a fun time for the kids.
The cons:
It would have been nice to have the party room during the jump time. Jump time is for 1 hour and then you get the party room for 40 minutes. The elevated party room overlooked the entire complex and the parents could have socialized and watched from there.
Conclusion:
I did not rate it 5 stars because very few things are perfect. I would use the facility again for another event without hesitation.
I read in other reviews a complaint that the facility was empty and that not all the lanes of trampolines were made available to them. Skyzone separates jumpers by age so a larger person doesn’t trample a smaller child. Sounds like a good idea to me. But I know how some people think they are the most important human being on earth and that your entitled to everything because your so special. But there are safety rules for a reason, and the only way to do it right is when you follow them all the time. My 9 year old son always wants to jump on the right side trampolines because he wants to run along the corners on the wall, but that area is for teens. Guess what? I tell him «NO». Your aloud to say no to kids. It makes no difference If there is 1 kid or 20 kids, God forbid you follow the rules.

Went here to spend quality time with my 2 sons. The service was amazing, the staff was very nice and helpful the whole time. This is an excellent choice for you and your children to have a great experience they will always remember the experience here and I am looking forward to going back.

Great place to take your whole family to have fun and get in a workout at the same time. The prices are very reasonable and the staff there is absolutely superb. I am going to highly recommended that my friends take their children there, especially for birthday parties. Amazing place to go!

Great place for the WHOLE family. Good healthy fun. The location is clean and new. Staff is courteous and professional. My kids and I cant wait to go back. I Love the Dodgeball!

Waste of time and money.
They’re on a holiday schedule today, checked in and paid. It was 1:20pm. Moron working the front desk said the next available jump time was at 3:00pm. Looked around, not a soul in sight. Absolutely no one jumping. It was empty. I asked the girl if we could jump now and it was if I asked to solve a complex chemistry equation. She then had to ask her manager if we could jump at 1:30pm instead of 3:00pm. Lol. The manager said yes. Thank God! Didn’t wanna bother all of the other people who were jumping.
Then went to jump on the trampolines. We could only jump on one trampoline and one trampoline lane. LMAOOO. WTF? There was absolutely no one else jumping. Why can’t I jump anywhere I want? Lol.
Then went to dunk the basketball. The guy with the magic ball couldn’t pass me the ball while I was on the trampoline. I had to get off of the trampoline in order to get the ball from him. WTF? Just pass me the ball bro! Geez! The people who work here are completely incompetent. What do you expect with a 34 year old high school drop out manning the basketball hoop at SkyZone. Never again. What a waste!!! Save your money people.

A big THANKS to you and your incredible staff for all you guys did to help our party run so smoothly today! From the check in process to the extra help getting a large group picture, from coordinating the cake cutting, arranging the pizza line up, the set up and breakdown of the party rooms, the organized dodge ball and jump areas, and even the help getting the gifts to the car… your staff is A+.
It was such a peace of mind seeing how you had everything organized and well timed so that we had very little to worry about! All the guests had a great time, and the birthday girls loved every minute of it (especially the extra 30 min jump time at the end).
The parents really appreciated the massage chair in the parent lounge… our all time favorite!
Thank you once again, we will happily recommend Sky Zone at Cutler Bay to any parent looking for a fun party venue with a warm and caring staff!

Booked my niece’s birthday party here. $ 500+ for 1 hour of jump time max 16 kids and 4 pizzas/​pitchers or soda. No access to private room until after jumping, so parents sit around on metal bleachers/​café tables with no refreshments. Total rip off, especially when considering you what you can get at Gameworks or even Chuck E. Cheese for that amount.
My niece wanted a homemade ice cream cake. I call ahead to make sure they have a freezer it can be held in and if it would be ok if I put the finishing touches on it in their food prep area. I am told yes and of course. Great!
We arrive and rush the slightly beginning to melt cake to the counter to have it put in the freezer. About 5 staff members are standing around staring at us with baffled expressions. Eventually a young man comes and takes the cake away from me and I say, «please put it in the freezer right away so it doesn’t keep melting.»
After saying hi to everyone and getting my supplies from the car, I approach the counter to ask if I can come back to decorate the cake. Again, it’s as if I’m speaking in Hungarian — deer in headlights. Then a young woman tells me «well, we can’t let you back here, but we can bring you the cake to decorate out there.» What? You want me to sit on bleachers and decorate an ice cream cake? «That’s absurd,» I tell her and that «I called this morning to make sure I could do this here, otherwise I would have done it at home.»
They want to know who I talked to and all this scrambling around and then an older man who works there comes over to «deal with me,» which basically entails his informing me that I can’t have access to the «party room» until after they are done jumping but I could have a few minutes if I really needed to. I tell him, I don’t need to take the cake into the room, I just want to decorate it and put it back in the freezer. He says «oh, well your cake is in a cooler by the way. We don’t have a freezer here.»
Are you effing kidding me.
He goes on to tell me «we are not an ice cream facility,» and «I was standing next to the girl when you called and you didn’t ask if we had a freezer, you just asked if you could decorate it here.
Right, I went to Walmart at 4:30 that morning, spent over $ 100 on ingredients, decorations and supplies, worked on the cake for several hours, quickly transported it undecorated to the venue, all casually hoping that «everything would just work out.»
Of course I asked her, and Regardless! If I say the words «ice cream cake» and your staff can’t apply a shred of common sense that there being no freezer on site might be of concern not only when I called, but when I handed them a massive frozen item which they carried away and put into a cooler, and you’re standing here unapologetically assuming no responsibility… your customer service is completely lacking.
Ruined the day for us, had to rush ice cream cake home and pick up random, unpersonalized, themeless cake, missing most of the party.