Rooms To Go

The review is on the salesperson. As to the furniture, sometimes the cheap comes out expensive. Alan was my salesperson and went above and beyond to help me with my furniture. I bought a couch, love seat and ottoman. The quality of the furniture aside (four deliveries for three poorly made pieces and one on going issue with the couch), Alan took my texts and calls and handled what he could with grace. If I do shop there, I would go thru him. Good work Alan!

We bought 3 pieces from here one being a black Rug. We received rug defective, so I called Alan our sales associate. He was not helpful AT ALL on the contrary very pushy in us getting a replacement only. In the end I finally received a refund after calling the 1 – 800 customer Serv line who assured me the only person who could issue a credit was Alan. I had to ask for a manager befor I could resolve my issue.
Terrible service once you buy your furniture here !

The quality of the furniture keeps declining… Rooms to go used to be a place where you were able to purchase fairly decent quality furniture. Not anymore!
We purchased a couple of chairs recently and they are already loosing their shape after just 2 weeks. We won’t be back.

YOUR FURNITURE IS OF VERY BAD QUALITY AND YOU DON’T CARE ABOUT YOUR CUSTOMERS TO MAKE THINGS RIGHT !
Got a microfiber dual electric recliner sofa and a love seat from you on March 9, 2013. As of this time since the cushions are all out of shape, flat, and you can feel the springs in them. Also the stains in this 2 pieces of furniture won’t come off. I was never given the special cleaner that I was supposed to be given at the time of purchase at your store per your ForceField Exclusive Fabric Protection 3 year Warranty Certificate that I was given with my purchase receipt. It is obvious that this furniture was never professional treated before delivery as it states on the warranty paper. If I would have been given the cleaner I would have been able to get all the stains off as they occur.
When contacted you via email at
about this problem a technician was scheduled to come to inspect it. When he came he took pictures of it and was told will hear from you in 3 to 5 business days.
Your response to this was: «Set overall soiled and requires professional cleaning. Once this has been done to give you a call to schedule a technician again to re-​apply the bond. »
I replied back asking about the cushions and comfort of the set in which I received a replied telling me that I never told you about this. I replied again sending you my original email to you so you can see this is not true. I received another response telling me that it didn’t matter since nothing it can be done until I get it professional cleaned. I contacted you again via email and told you that it will cost me hundreds to have this done. I received another response telling me that until I get the furniture professionally cleaned nothing could be done. All this emails were replied by Ashley and Melissa.
It clearly shows you don’t care and you are not willing to solve the problem at your expense but at my expense. And only thing you are doing is reapplying the bond. Nothing about the condition of the cushions.
I also called your customer service department and I was told a different story. Was told that there was nothing you can do about the cushions/​comfort of the set because is no longer under the manufacturer’s warranty.
This all clearly shows that you sell very low quality furniture and is not worth it. I had furniture in the past that I have purchased from other places and have lasted years with no problems.
This is not the first time I purchased furniture from you but it will be my last.
As told you in my emails I will be posting my experience with Rooms To Go in any sources I can find to let everyone else know to be careful about buying things from you and better not to and buy it somewhere else !

Don’t shop Rooms To Go! The storeroom is beautiful and their prices are reasonable HOWEVER what you buy is NOT what will be delivered and good luck trying to get them to exchange it for the piece that you PAID for. The manager is a rude jerk who yelled at me when I tried to get them to deliver the correct bedroom set. He seemed to think I was being TOTALLY unreasonable to expect my $ 1400 bedroom set to MATCH. Don’t worry though, the bill will show up LONG before your furniture will. Buyer Beware!!! Do yourself a favor and shop somewhere — anywhere else!

I didn’t actually buy anything… yet.
Joey and I were out looking for a small table and chair set for her, so we wandered into the kids section. They have a Disney catchall section complete with a four poster bed adorned with some sort of glittery mosquito netting. I was hurriedly informed that this was her bed.
Also in «her» room was an over-​sized chair and ottoman with a pastel mountain cat theme that I’m told would be well suited for movie watching.
The rating is based solely on the service. Yes, we were immediately approached by a salesperson. But since they didn’t have what we were looking for in-​store, he searched online while we window shopped. When his search turned out fruitless, he politely walked us to the door and suggested that we try Target because he had seen what we were looking for over there.
Just a simple, honest act that I thought deserved recognition.