El Monte RV Rentals

We had a great time this past weekend in one of the «El Monte» RV’s. Getting in touch with the office was a little tough. They really should consider a more direct line. To get them on the phone we needed to go through the 800 number and the Orlando office booked our pick up appointment at 1:30pm. Finding the office was confusing as there is no clear door or signage for EL Monte RV out front. It is housed inside another business.
We arrived on time and Mayte assisted us with finalizing the rental. She was pleasant and knowledgeable. She provided us with the contract and helped us choose the mileage we needed for the trip. The pick up & instruction training went smoothly. We did a walk through inspection for prior damage (minimal) and signed off on the condition of the RV. It was very clean throughout and was gassed up and ready to go.
I guess we got lucky as the RV was a 2015 unit with low mileage and was in GREAT CONDITION. It ran very well with no issues. We had an outstanding weekend with the RV and would use them again in the future should we need to rent one. The lot next door had several RV’s I would say around 20 available for rentals. Having read the other Unilocal reviews before arrival we were skeptical but the experience was overall 4 stars and would recommend using them.

Well, first off I would have given them zero stars if I could have. Hell, even negative stars. It was the most awful experience. We reserved the RV a long time ago, the beginning of July I would say, the middle the latest. We picked it up today 8÷5÷15 at 11am. It was a 2006 model. It was GROSS on the inside. The roof was all stained up and run down looking. We started driving it back to our house and turned the AC on right away to check the condition of it and make sure everything worked as it should. Well, it turns out in fact, it was not working as it should. The AC didn’t work AT ALL and then we called them. They were ZERO help. It was almost like they didn’t want to help. When we told them the issue they instructed us to call roadside service. Well roadside service said that they might be able to fix it but it would be AT LEAST two hours. Well, needless to say we informed them that we have our trip booked already and couldn’t wait that time because we were supposed to be leaving. So, we drove back to El Monte after talking to them several times where they refused to do anything for us or help us in any way, shape or form. They informed us that they had another RV but couldn’t give it to us because it had already been reserved. We found that unacceptable since ours had already been reserved as well and we got an awful RV. We suggested that they take ours back and by the time the other people picked theirs up that they could have that AC fixed and they refused that too. We had to scramble at the very last minute to change ALL of our reservations and plans at Disney World since EL MONTE IS RUDE AND UNPROFESSIONAL. I wouldn’t suggest them AT ALL, ever. I couldn’t believe the experience or their lack of help. We we never ever going back.

Well it started off on a disturbing note, when I called two days ago they did not give me an actual pick up time I was told to come in from 1 pm to 4 pm to pick up my one way rental. Came in at 1:30 pm to pick up no one knew who I was and they tell me that it’s by appointment by the way three people in the office and only one renter. So now we wait outside in the heat due to renters confidentiality (renters are not allowed to talk amongst each other and exchange travels). I really like doing these one way trips they really give family’s the opportunity to see this country the way it’s meant to be seen on the road ! Moral of the story these rental locations aren’t great to deal with the RV are used but provide great shelter and convenient family time together while being on the open road. The staff here on Miami are a bit stuffy but I guess the means to the end is what will keep me coming in. I’ll tell you more one I get the RV .hope this helps good luck and safe travels.

I started to wonder if I should have looked around more before choosing this place when the woman told us not to flush our toilet paper down the toilet. Who wants to carry their soiled toilet paper around with them? She said it could foul the holding tank sensor and give false readings. I consider that their problem, not mine and they should find a way to deal with it that doesn’t involve me carrying around a bag of dirty toilet paper.
Aside from that, the RV wasn’t too bad. There was no stopper for the sink, the shower door wouldn’t stay on the track, the steering felt a little sloppy to me and the auxiliary battery wouldn’t hold enough of a charge to reliably start the generator (we carefully followed the instructions in the manual regarding keeping the aux battery charged to no avail). None of these things were too serious for us. We stayed at sites that had power hook-​ups.
The contract had a clause that I found seriously disturbing. It required the renter (lessee) «To assume all responsibility for the operation maintenance and use of the Rental Vehicle regardless of fault, including the sole or partial fault, of the Lessor». I thought it was one-​sided in the extreme to expect the renter to assume responsibility for a problem that was the sole fault of the people who rented out the RV.
As I said, the actual RV was acceptable, but I was left with the impression that the company was far more concerned with minimizing it’s own inconvenience than
it was with minimizing mine.