Stop & Fix

If I could give this place less than 1 star I would. They are absolutely terrible. I gave them my watch to get its battery changed and they damaged it! She said it would take 5 minutes and she couldn’t even open the back in 10. When I realized she was having a hard time opening it I asked her if the watch would be damaged at all and both the ladies confidently said no. In the end I asked for my watch and left without the new battery but the back and sides were all scratched, the band (metal) was bent, and my watch looked old! SHE HAD NO IDEA WHAT SHE WAS DOING AND WAS ON THE PHONE THE WHOLE TIME! Do NOT go there if you care for your items. I regret it so much. Go to Fast Fix beside JC Penney instead, they know what they are doing.

I was extremely impressed with how quick and nice the staff was. Kristen helped me today and I would definitely go back because of her customer service. Also, good prices for watch batteries!

Wow, Greg at Stop & Fix is amazing. We had two wedding rings that were absolutely ruined by Alex Jewelry in Westwood. They looked bad. Greg saw that we were distraught and took a lot of time making sure that he understood exactly what we wanted. He also gave us a great deal compared to the other jewelry repair places in the area. In executing our requests, he was flawless. It was clear that he actually put a good deal of thought into the design of the fix. We will be back here for any jewelry repairs we need.

After going to several watch repair shops with high bids for swapping bands. I came across this place! They charged 7 dollars to replace a pair of straps on my G-​shock. (About five months ago) i remember it was around 8:15pm and the girl was quick to swap the band out. So I went back do to a broken strap pin and two time increment indicators on a Diesel watch that was given to me by my girlfriend so obviously I needed this to be fixed. I was dreading going anywhere because in my mind I thought it would cost an arm and a leg! But it didn’t!!! $ 19 was my total for these two things and I know they had to take it apart. Cheap prices and great workmanship plus friendly staff, couldn’t ask for more. They have earned my business!

The girl that works or owns this place truly rocks!!! She changed my swiss army watch battery for fraction of what her «fancy» neighbor wanted to charge me. She also found out that my battery leaked and cleaned it for free as well as telling me how to keep my watch running for a long time. Thank you and i hope you get so busy that i wont be able to afford you guys no more. :))

This place is great! The customer service is excellent, everyone was polite and patient when answering all my questions. I Had my diamond ring sized at an affordable price. When I picked it up the ring fit perfectly and was clean and polished nicely. All done with in an hour! I’m definitely coming back to have some items engraved and polished.

I came here the other day as I stopped by the mall and I was so angry. FIrst off, $ 18 just to fix the face of my watch was definitely pricey, I could’ve gone else where, but this place was just convenient. Whatever, I paid anyways. AND I was in a rush to get my watch back so the guy who helped me told me he could fix it in one day. I return the next day and the stupid lady at the counter looks at my watch and tells me it hasn’t even been touched and the guy that had previously talked to me had lied to me! Who the hell does that. REALLY? Anyways, I figured that I would give it one more day, because they have a No Refunds Policy. The lady worker was rude and I would not recommend this place to get your watch fixed. If I could give this place 0 stars I would

This place is awesome! They fixed 3 of my watches that another jeweler had told me were beyond hope. The prices are very reasonable, too!

STAY AWAY FROM THIS PLACE! My watch needed a new battery. This stylish, expensive watch was a wedding gift so I rarely used it except for special occasions. In fact, I only wore it twice in the three years I’ve owned the watch. I took it to Stop and Fix and asked for a new battery and they gave me a claim tag and told me to come back and pick it up the next day. When i came back, they told me the watch had «other problems» and needed to be repaired. They showed me how the stem was broken (but would not admit that they had caused the damage). The owner, Greg, could see that it was a brand new watch and the damage was obviously their fault so he claimed he would «take care of it.» Over six weeks later, my watch is still at Stop and Fix and every time they tell me to come pick it up, it’s never ready and nobody seems to know anything about the status of the watch or even where it is located. They keep referring me to this Greg guy who never appears to be there and they will not give me his number or other contact information so that I can make an inquiry. MISINFORMATION, INCOMPETENCE, LACK OF ACCOUNTABILITY. TOTAL FAIL. DON’T RISK IT!

WARNING: They’ll tell you they can fix broken designer sunglasses, but in fact, the «fix» is merely a temporary solution that will barely last you until you’re back at your car outside the mall. DO NOT go here for broken sunglasses. Complete waste of $ 35. Wouldn’t even consider giving me a refund.

I stopped in here to have a battery replaced and a link fixed. very quick and friendly service.

Quick and friendly service!
I came here to get my watch battery replaced and the girl at the counter was able to replace the battery, polish the watch and have it ready in record time. I’d recommend this place for anyone that needs work on their time pieces.

killed 2 birds, with 1 stone. well, actually, 2 stones.
in her excitement upon receiving her xmas gift, mama inadvertantly did a little damage to the clasp of her stud earring. enter a trip to the mall and looking for a spot to get it fixed. also had to get her xmas watch links shortened as well. kudos the the Daniel’s jewelers guy for pointing us in the right direction.
on the second level, this is a nice little booth/​shop with one lady behind the counter. lots of stuff on sale, mostly watches, some jewelry like necklaces and rings. the lady took care of mama’s earrings and watch in abour 5−8mins. bam. thats what i’m talking about. a fair price was charged and we went on with the rest of our day in the mall.
quick, easy and painless. we highly recommend this spot.

I bought a new Citizen EcoDrive and went to the mall to see where I could get get the band adjusted. After visiting a few watch places and jewelers that either couldn’t do it or charged $ 12-​$ 15, I found Stop & Fix that would take out the links for $ 8. After 2 tries, I got the right size. The whole process took about 10 minutes, and I went home with a nice fitting watch and quick friendly service.

I have a very unique earing that no one could seem to duplicated for me. I was in shock when I found Stop and Fix, and not only were they able to make one, they did it at such an afforable cost. The staff treats you like you matter, and if they can they do the job for you while you wait, or shop.
And yes, there are others who didn’t have a good experience, but you guys I did!
This business knows how to get the job done.

I had two pairs of glasses fixed at «Stop and Fix.» Both pairs needed arms reattached. I had initially taken the glasses to Target. Target couldn’t fix them and gave me a 10% off coupon for Stop and fix. The estimate was $ 35 a pair. Both pair are prescription glasses. I presented the coupon and the man said that he would not charge me tax. Well, tax is about 10% so I thought it was OK. When I got home I started to think about it. THERE IS NO TAX on services. They cheated me. I plan to return and ask/​demand for my refund or I will dispute it on my credit card bill. As a side line, when I got to my car, I put on my sunglasses and the arm fell off. I went back into the mall, to the store waving the broken arm. They said that they would fix it «a different» way. So far it has been a week and they are holding up. One star because a business should NEVER deceive a customer.
Update: 10÷30÷12
I chose not to ask for my refund. So I can’t say if they would or would not have refunded the money they cheated me out of. But, I do find it interesting that the post before this post was over a year ago. But look what was posted the SAME day I posted. Just saying…
Update: 11÷1÷12
The arm fell off my sunglasses.
The post I refer to on my 10÷30÷12 comments seems to be missing. Just saying…

I broke one of the links on my watch and decided to just replace the band, entirely. On my way to the Westfield mall, I noticed that there was a loose piece that was bouncing around on the face of the watch.
I took my watch to this place and chose a new leather band to replace my steel one. I asked the lady if she could also fix that loose piece I saw (could have been a motor barrel bridge, but either way this lady no freaking clue), she replied with a confident ‘yes’.
She told me the price would be $ 22.99 for the band and $ 15 to fix the broken piece. I asked her to meet me at $ 30. She scrunched her faced and declared she would do it for $ 35– so we met at $ 35. I left the watch with her and told her I would come back after work to pick it up.
HERE IS WHERE THE NIGHTMARE BEGINS
I come back to pick up my watch. The lady hands me the watch with the new leather band on it, and tells me she cleaned it up real nice and got rid of some scratches. «Sweet !», I thought. Then I asked her if they found out where that little piece came missing from (assuming it was fixed), then she pauses, picks up my watch and takes a (probably phony) hard look at it, and then said «oh, we couldn’t figure that out.»
«okay», I said. «Where is that piece? Is it in the bag with my old watch band?». The lady picks up the plastic bag with the broken band to look for the piece– it wasn’t there. She looked around her work station– it wasn’t there. Then she admitted not knowing where the piece went missing. My watch is ‘Kinetic Perpetual’, so I picked it up and shook it a little bit to test the feeling of the gears. IT FELT BAD. An analogy would be if someone noticed suddenly the feeling of your car lost half it’s horsepower. That sucked.
«OKAY», I said. «So now it’s going to be $ 20 for the leather band». And I honestly thought that she would understand that I was being more than reasonable for paying for the one thing she got right and not exploding in her face for losing the watch part that I can never retrieve and have fixed at a later time. On came the attitude.
«Nu-​uh, it’s gonna be $ 35 … Honestly, I could have not told you about the part and said it was all fixed and you wouldn’t have known the difference», she said.
I told her, «Well I would hope that you would be honest. I appreciate that. But the bottom line is you didn’t fix the broken part and now it’s lost. What if I take this watch home and it breaks in 2 weeks? I’m not going to pay you for fixing my watch when you didn’t fix it»
she then proceeds to accuse me of being an unreasonable bargain hunter, or some crap.
«I’m sorry to say, but it’s customers like you that make us have to lie about these things. I should have told you it was fixed. You were trying to get the price down in the beginning and now you don’t want to pay», she stated.
I said, «Excuse me? You have to lie?».
She nods to makes it seem like she’s a freaking victim.
«That’s just not good business practice!» i said.
some more back and forth and I just come to the conclusion that she is flat out ‘iggnant’. $ 25. She asked me for $ 25 freaking dollars. I wanted to get the hell out of there asap because this was ruining what was once a great day. I handed her my debit card and kept my eye on her as she entered the payment to ensure she wouldn’t steal my card number or some crap. All the while, she was still running her mouth about it and said «and if the watch breaks and you bring it back to us, we are not going to fix it».
Took my watch, my card, my receipt, and said «Thank you»
this place and it’s service is UTTERLY DISGUSTING! This all happened not but an hour before I posted on Unilocal.DO NOT, DO NOT, DO NOT BRING YOUR WATCH OR JEWELRY HERE, OR DO SO AT YOUR OWN PERIL. …YOU EFFED UP MY WATCH, LADY!
but i’ll stay positive. I just hope that no one else has another NIGHTMARE EXPERIENCE AT STOP AND FIX IN THE CULVER CITY WESTFIELD MALL

My wife banged her wedding ring against a wall leaving one of the diamonds crooked. I went to a major jewelry chain and they told me it would be sent out taking two weeks and that I would get a call within a week for a price quote of the labor. I decided to check with Stop & Fix next. The owner told me he needed 45 mins and it would be $ 28. It took slightly longer than 45 minutes because he also buffed the ring. It was really beautiful and I was impressed with his work.
I docked a star because I went to Stop & Fix another time with my sister when they were located on the first floor of the mall. My sister’s engagement ring needed to be sized much lower than the ring’s original size. A few days later it was done, but later we noticed the diamond seemed loose. We took it back and the owner took care of it. An honest mistake, no conflict from the owner.