Bank of the West

Worst banking branch I’ve ever had the pleasure of dealing with. Customer Service here SUCKS! I can’t speak for the rest of the employee’s there, but Natalie is completely incompetent. I highly suggest you avoid this branch like the plague. You’ve been warned!

There is a parking lot — huge bonus. Employees here are pretty helpful and as I’ve found at every Bank of the West branch so far, are actually quite friendly.
Much easier to do your banking if you’re in Culver City rather than deal with the mess of the Wilshire branch in West LA (no parking) or the Beverly Hills branch (almost impossible ATM parking). That parking lot is golden. You know what I’m talking about LA.

I agree with Kat T, worst customer service ever! They charged me 7.00 to cash a 60.00 check, insane. LaFitness has a business account with them, that’s why I went there to cash the check. They could’ve waived the fee.

Worst bank and customer service ever! Unhelpful and truly ignorant of laws and regulations. Fraud reported. If you bank here, close account and go elsewhere!

DO NOT BANK HERE! Put your money somewhere else. Incompetence abounds. They are behind the times, and care more about bank fees than customer satisfaction. Our family were customers for ten years, but never again. One overdraft fee, which we learned about when our bank statement came at the end of the month, compounded itself daily until it was over $ 200. Our other bank, a credit union, has a modern system in place where not only do they have overdraft insurance that costs the customer only $ 25/​per overdraft, but also alerts the customer to the action immediately. Not here. They refused to waive the $ 200 worth of fees, even though we have been clients of theirs for a decade. We appealed once again, and before we knew it they closed our accounts and sent the matter to a collection agency! And we only learned about this when we went in to close out our accounts (out of frustration). That’s the thanks you get for banking with this clown outfit. Stay away!

I had a bank account at this branch for a while. Just like Bank of America they PhuQed me with overdraft protection. When employees at these two banks want to screw you, they over draft you. US Bank is tops for not PhuQing people with overdraft charges. I tried for many years to try to stop Bank of The West and B of A to stop over drafting me.
For years to come I will tell everyone I know in Culver City to stay the hell away from this Bank of the West. Stay the hell away from B of A also. They are not nice bankers, they are not nice people. They will overdraft you and mess up your account and then send collection agencies after you. I think B of A has been sued by the government for doing this crap to their customers.

So much for smaller, neighborhood banks having better customer service! Until recently, I was considering moving my checking account from Bank of America (despite the convenience) to Bank of the West, thinking I would get better service. Lately, Bank of America has really tried to improve its customer service while my cousins and I have had issues with Bank of the West when assisting our Grandmother with her banking.
My grandmother has been a customer of Bank of the West for over fifty years and today she received some of the worse customer service that any elderly and disabled person should ever be subjected to. My seventy eight year old Grandmother suffers from emphysema, heart arrhythmia, and has arthritic knees, therefore mobility is a problem. Meanwhile, she also has an account with Chase Bank and the staff is very accommodating. Chase has even sent bankers to the car when my cousins or myself has gone to do her banking for her, and they need to see her ID or get her signature on things. The disabled don’t get such treatment at Bank of the West. My cousin took my Grandmother there to get a new ATM card and the bank manager, Christina Fields, was very rude, and not because she refused to meet my Grandmother outside (I understand that not all banks will be willing to do that). Ms. Fields was rude because once my cousin helped my Grandmother into the bank and sat her at the closest table so that she wouldn’t have to walk far, the bank manager demanded that my Grandmother come to her desk just to fill out paperwork that could’ve easily been brought to her. The entire reason my Grandmother came into the bank today was to add my cousin to the account so my cousin could take care of all of her banking business without it being such a physical strain on her. Apparently my Grandmother’s cane and heavy breathing meant nothing to Ms. Fields, and my cousin asking for our Grandmother to fill out paperwork at the empty desk where she was sitting was asking too much. What business does not accommodate disabled people? What business does not have respect for people that have been customers for over fifty years?!
My cousin called me today absolutely livid over the way Bank of the West treated my Grandmother! I don’t know if this is just the Culver City branch or if all locations behave this way, but I do know that we are going to find another bank for my Grandmother to keep her secondary account. It will be an inconvenience, since Bank of the West is literally down the street from her, but it is not worth her being disrespected. I don’t ever want her being abused by the likes of Christina Fields ever again.

I’m actually not a BOW customer. It just so happens my bank allows withdraws and deposits without fees through the ATM. I have gone in a coupe times to break large bills or get quarters for the wash at my apartment. Every time I have to explain that I am not a customer but my bank blah blah blah. They are all super nice and while they always try to ‘sell’ me an account they always help me with a smile.

This bank is antiquated. The customer service at this location leaves much to be desired. It was next to impossible to withdraw money from my account.
I would never recommend this bank to anyone. Ever. It’s no wonder they attempted to lure people in with their free iPod Touch promotion.

Despise this branch of B.o.W. Every time I come, there are at least 5 people ahead of me in line, and maybe two or three tellers.
When the line starts to get really busy they ask if anyone has just a straight deposit, no cash. So of course, the last person in line who came in 10 seconds ago gets to go ahead of everyone else. I guess that a few hundred dollar bills are too difficult to figure out?
Unfortunately I live pretty much smack in between the Culver City location and the Redondo Beach location, it takes about 20 mins for me to get to either one, so I have to see what other errands I need to run before deciding which branch to go to. Build more branches, please!

I came here on saturday morning to make a deposit, and the service was soo quick for a saturday morning. I was the only customer at that time 10AM. It does tell soo much on the economy too.
Seems like that people are not depositing anything in bank anymore.
Well, the clerk was very nice, she greeted me with a smile and did my transaction in no less than 5 mins.
Go figure out why other bank I bank with have this type of services.