Chase Bank

Any time I am in here my experience is efficient with respect to my time, possibly because I respect theirs. if I know I need extra assistance I try to set up an appointment in advance which I believe is why I have nothing but positive feedback for Jorge. Clean, plenty of ATMs and safe keeps my business here. I also find it easier to get in and out with regards to parking.

I’m 8 months pregnant and needed a roll of quarters to do wash. I do not have an account with them so they refused to give me quarters. What a shame, since I’m planning to open an additional business and savings account in two months and was seriously looking at doing that with chase. But I’ll just go ahead and waddle elsewhere to get my quarters. What an absolutely joke.

NEVER has more than 2 bankers/​tellers total. The supposed third worker is never there («will be back in ten» — um, I’ve been waiting thirty minutes. How long is your break at 9:30AM?)
Takes forever to get anything done. Go to another branch unless you absolutely have to use this one. The ATM stalls are nice.

I love this Chase bank. They have a great costumer service, specially Christian Barahona, he helped me a lot. 100% recommendable

I was here to see a personal banker at 540pm after I got off of work at 530pm. I waited to be assisted and then was refuse by two personal bankers stating they are off the clock and can no longer assist me base on Chase Bank Policy. The two personal banker are Henley Deng and Jorge Villanueva. Horrible experience and poor customer service of just being lazy. CHASE BANK SHOULD CLOSE AT 530PM IF THEIR EMPLOYEES DON’T WANT TO WORK.

Always have a great experience here, really nice staff and the wait time is nothing… I usually deal with only Duracy :) he’s my favourite teller!!!
If you need any help or just a good point of contact ask for him. Thank you Duracy!

Always get documentation on closing out an account. Had an online account where they charge you if you talk to a teller. Closed my account, they kept charging the account AFTER because PayPal kept hitting the closed account. They put me into chexsystems, paid them 120 dollars today for a 9.99 charge… Leaving the branch the lady said «hope you don’t hate all of us» and gave me a snarky grin. (The one that loves tanning beds and hair bleach) no, rasin lady, I just hate Hitler (Jaime daimon) I guess the Nazis just cared about the benefits package. Financial scum with a sneer.

Easy and friendly!

very helpful and heartwarming service.
Stuffs are cheerful and you feel being cared.
Clean office, cool new tech ATM inside.
One thing the coffee tastes meh and more candy selections please. LOL

Never a long wait in line.
Clean.
Free suckers.
Friendly staff with patience.
I’m a fan.

If I could give them a zero I would. BE CAREFUL AT GETTING MONEY AT THIS BRANCH. I went to this location because it is close to my job. I went in to cash a check and get big bills to pay my contractor. I had the teller put the money into an envelope because I didn’t want anyone to see how much money I received. The next day I went to pay the contractor with the money and he informed me that one of the bills was COUNTERFEIT. I kept telling him that there is no way the one $ 100 was fake since I got it from the bank. I wrote him a check to cover that bill. I went to the branch first thing on Monday. Cindy the branch manager dismissed me. Not once did she want any information like what time I came in and what teller gave me the money. She didn’t even care that I was a customer (a long standing customer). She told me «how do I know that you didn’t switch the money?!». As I told Cindy you have camera’s on each teller pull up the footage and you will see that I wasn’t lying. Yes I was accused of passing counterfeit money. I was also told since I left the bank there was nothing they could do. I had enough trust in the bank not to worry about getting counterfeit money. The one place you should feel safe/​comfortable about getting real money is at a BANK. I was truly insulted at what she said. Like I would be stupid enough to pass counterfeit money to my own bank that I have a long standing relationship?! One of the teller’s felt bad for me and gave me the number to the local FBI. I was told by them to file a police report. I also contacted corporate and informed them of what happen. I filed the police report and the police took the money into evident. I sent the police report to Corporate. Several days later the district manager called and said «they normally do not reimburse but they would make an exception this one time». Well I normally don’t get counterfeit money either is what I wanted to say. He told me that I would have to go back into the branch any time the follow day and speak with Cindy and give her the copy of the police report and the bill. I really didn’t want to go back into the branch and speak to her since she was so dismissive of me. When I got to work the next day Cindy left a voice mail telling me that I would have to set up an appointment to see her. Really… to get my own money I really need to make an appointment. At that point I was done. I called Corporate and informed them of how I was treated by the district manager and by the branch manager. I stated that all I wanted was for my money to be put back into my account. She said that she would do it for me and that she would send them a copy of the police report. The only person who apologized was the woman from corporate. She stated that she believed me and that she didn’t know too many crooks who would go back to the branch with a counterfeit bill and try and get their money back and also would file a police report and would keep calling corporate just for $ 100. She apologized that they were putting me through so many hoops just to get my money back. Unfortunately we now live in a world were no one takes responsibility for their actions but instead blames the victim. Just be careful when you get money at this branch because they are not checking their money.

No line. Straight to the point. Never had a problem with Chase.

Gets very crowded before closing.

Four months ago I probably would’ve given 5 stars for this branch. It was never busy and parking was fairly easy. I could get transactions done in a minute flat!
Now, since they’ve «made the changes» (meaning, they’ve raised the rates significantly and the only free checking you’ll get is with an account that has a consistent balance of $ 1500), the bank is totally empty from everyone transferring their accounts elsewhere.
The fact that the bank is empty should mean that my transactions get done faster, right? Nope. It now means that there is so much time on the employees hands that there are no less than two of them standing in the doorway asking your business. «What brings you in to the bank today?» I’m sorry, but I thought a bank is supposed to be somewhat «confidential» and I’d rather not announce to the lobby my business.
Ugh. Can i just go in a do my business without being accosted? I humbly mumble «just a deposit» and try to rush to get a deposit slip.
One lady insists to help me and tells me to follow her. And, like a dumb sheep, I do. I’m lead to one of those cubicles where I now have to sit down. My minute time frame is gone. I’m in her clutches.
Instead of my normal window transaction where i just swipe my card, enter my pin and get on with it, I now have to provide an ID (which i shuffle thru my purse for), and answer a bunch of stupid questions like «is your current phone number…»
and the dreaded:
«oh, i see here you’re qualified for a chase credit card.»
CAN I JUST DEPOSIT MY CHECK AND GO NOW???
No. Since we’re in a cubicle she has to put my ID, card & deposit slip into a little zippered bag and hand it to another employee who has to go to the window teller who has to enter the transaction and then put the statement in the zippered bag and hand it back to the 2^nd employee who walks it back to the little cubicle i am sitting in.
And then she asks me if there is anything else she can «help» me with.
Total time for a straight deposit with not one single soul in line: 16 minutes.
I’m not sure what Chase’s new business practices are, but I’m not a fan. Just let me be. I’ll take my money elsewhere.