Allen & Sons Appliance Repair

My fridge was making these grinding noises and I thought my compressor was going… The noise would get so unbearably loud it would keep me up at night. One phone call to my technician, Brian D. changed all that. He came by promptly and took a quick look, and after checking the temperature, immediately diagnosed the problem without even taking the unit apart. My fan’s bearings were wearing out which caused the problem. After the parts were ordered he returned and took apart the unit that housed the motor fan and blade assembly, only to discover that a rubber grommet that helped anchor the motor was missing and he had no replacement for it. He quickly improvised and in true macgyver fashion searched through his toolbox and retrofitted another — Et Voila! In and out in less than 30 minutes. He is passionate and very creative and an all around pro. Thank you sir…

Many thanks to Sonny from Allen and sons… He fixed our microwave right before a major holiday and saved the day!!!
The staff is professional and they will come back if it’s not right.

I called the 800 number to get my dryer fixed. ASA came out and said it was a wiring issue and it would cost 225.00 to fix. he left in about 15 minutes… the dryer again turned off, as The «wiring» was not fixed. I called back. He came out again. Said there was nothing wrong with the dryer. Hello!!! it is still shutting off! I am waiting for it to go off again and I will call them back! Again! Had I read these reviews I would have never called them out. I will wait and see what happens, and post again if problem persists!
I have to say one would think that after all these bad reviews, you guys would try and improve the intergrity of your business… mmmm.

Awesome service — very happy!
Last night our microwave stopped heating and a terrible smell came out of it. We called Allen & Sons and they almost immediately sent out a very helpful and polite tech named Bob. Bob was very knowledgeable and was able to tell us in a short amount of time that our megatron was at fault. He gave us a reasonable quote and got to replacing the megatron. Bob was honest and did a great job and now our microwave is as good as new.

Talk about the run-​around big-​time scam! Says «same day service» read «we’ll pick up a check the same day you call but keep you waiting several hours past when we said we’d be there.» Then after they do finally come, they give you promises of next Tues or Wed latest for the actual repair and pick up their check. Oh yeah! It’s been over a week and big fat zero; they don’t call me I have to bird-​dog them. The latest excuse is «part backordered» so I went to Sears and bought genuine Maytag parts for one-​third what they were going to charge me. Still out the original check though OUCH !!

Thanks Brian D. for repairing my fridge today (new cold control)! Very helpful, answered all my questions, great job!

I don’t know exactly which branch of Allen & Sons took care of this job in Santa Monica. When I called, they came to look at our HOA’s dryer repair the very next day & were clear that it would take about 2 weeks to order parts for our aging Maytag. When the parts arrived, Alex showed up promptly to install them & fix the dryer, which is now working perfectly. I just recommended Allen & Sons to our condo management company as a reliable repair shop.

Brian D. Worked on my refrigerator. Although it does take time to get the parts if your appliance is broken completely like mine was, he was quick and got it running right. He had a great personality and also gave advice on how to take care of my other appliances. Ask for Brian D. when you call because my fridge needed an extra part and in that same day he went from my home to a shop picked up the part and came back. Great service!!!

I had a great technician named Brian D. come out to help me with a may tag dishwasher that has been terrible ever since another company installed it. He was very informative and worked extra hard to save me money by trying to fix what was wrong rather than just saying“sorry I need to order a bunch of new parts” that I usually hear. Refreshing! He did a great job with what he had to work with!

do not use this company!!! they have been to my house 5 times, always late and have no compassion for the time and trouble they have caused me. every time they show up there is another repair and another part to buy. they were scheduled yesterday from 3 – 6 and i get called at 3 that the part they ordered is damaged. i said thats fine, show up because i purchased the part myself and they can complete the work. they had to find «steve» whose real name is victor, he showed up at 7:45pm to do the repair. he installed the part and said he was done, i ran the dishwasher and it is not fixed!!! i just asked for a manager or supervisor and kristen on the phone said she would have them review my file and call me tomorrow. nice!!!

Allen & Sons is without question the WORST contractor I have ever engaged. I retained Allen & Son to repair the latch on my washer because it held itself out as an authorized LG repair company. The repairman, Sonny, advised he needed to order a door latch assembly and charged me $ 120. He agreed to return the Friday after the July 4^th holiday; however, he was a no-​show on that date and when I contacted Allen & Sons, I was advised he was ill and that since he had ordered the part from a supplier near his house rather than through Allen and Sons, no one else could make the repair. I reluctantly rescheduled for the following week.
When the new date arrived Sonny showed up early, while I was at work, and my daughter provided access to the machine. I spoke with Sonny by phone before he left my residence and was assured the repair was complete. Sonny accepted the check I had left for him and advised there was a small balance due.
When I returned home, I found that Sonny had simply inserted the latch into the door without securing it –it pulled right out — and the machine remained inoperable. I contacted Allen & Sons, who actually told me it was not their fault if someone broke the latch after repairs were complete. Eventually, Allen & Sons said they would send Sonny back out.
On his third trip, Sonny used glue to secure the latch; however, after the glue dried for 24 hours, the machine still did not lock and was not operational.
At that point, I called LG, who promptly dispatched a repairman. Due to the faulty repair by Allen & Sons, the LG repairman was required to replace the door; however, I was pleasantly surprised that cost of the replacement door was $ 90 — $ 30 less than Allen & Sons charged for the latch.
So far, Allen & Sons has refused to refund monies I paid in connection with its failed repair. Instead, I have been met with rudeness and petulence at every turn.

Called at 4 o’clock. Brian was there by 7 o’clock. Fixed the gas built in oven. Was efficient, knowledgeable and friendly. No complaints. He was kind enough to look at my ancient heater while he was here and give advice. Would definitely use Allen and Sons again.

Would not recommend this provider on basis of both initial repair work as well as follow through regarding warranty on parts and labor and repair induced damage.
First, the repair was shotgunned rather than trying to narrow down the cause.
Secondly, following the $ 500 repair the refrigerator now cooled to 5 below zero on all settings. They reluctantly repaired this issue, however, claimed all damage done as a result of the freezing temperature was not their responsibility including a ruptured ice maker water line, no ice and a water filter that had frozen. Attempts to resolve this were met by stonewalling and very rude responses.
Intervention from Electrolux customer service was superb but Allen and Sons still refused to accept responsibility/​liability for damage done as a result of their repair work. Electrolux stepped up as well as enlisted the services of another repair service.
To do a repair, create further damage whether as a result of one’s own incompetence or the result of a defective part and claim no liability is unacceptable. I note similar complaints on this website.

Had called Appliance Guard to get my Jenn Air range fixed (constant spark clicking on all burners). They choose not to return my calls so I called Allen and Sons. Gene arrived on time, diagnosed the problem immediately now the burners don’t click. He also provided an estimate in the event the problem returns, since all he needed to do this time was clean around all the igniter areas with a wire bruch. Very statisfied thus far.

Do not use this service. We had them come to check our stovetop burners for a gas leak. They didn’t find a gas leak (which is fine) but when he put everything back together, one of the burners was no longer working. He told us it would cost us about $ 200 to fix. When we spoke to the manager the following monday, he was rude and aggressive. Stay away from this company.

Their customer service rep was friendly and gave me the cost of the diagnosis over the phone and said that most of the technician’s carry most parts with them. I was given a slot of 2 – 5 and was assured that I would receive a courtesy call 15 minutes before the technician’s arrival. I received a call 20 minutes before. The technician arrived and went straight to work. No small talk he was here to take care of business! After 10 – 15 minutes he was able to tell me what was wrong, how much it would cost and how long it would take (20 minutes). He was friendly, professional and efficient.

I gave them a shot. The 800-​number referenced on the web site took down my info via phone and arranged for the tech to call me 30 min prior to arriving at location (house in Mar Vista).
I got allocated a 3p-​6p block. The service called me @ 3:30p to let me know the guys was dispatched and would wait 30 min for me at location.
I arrived. The contracted tech pulled the machine apart, found the broken dog clutch gear pretty quick. He write up a quote. $ 30 for the part (small hard plastic and rubber assembly — a little high but I can’t complain considering he’s got it available in his toolkit and he’s on location) but a considerable rate that would equal the cost of a used machine in addition to that (about $ 150).
Considering my time crunch and me being more concerned with resolving the matter than finding a bargain (as being out of office cost me more than the repair costs), I haggled for a small adjustment then accepted the fee.
If you’re in a rush and need it fixed fast, this is a good resource. I have to believe that if you’re looking to save, drop your machine off at their location and wait for resolution. I would have given them higher ratings if the 800 number was more forthcoming with the general bill. They claim they «price per job, not per hour.»
The technician was top-​notch grade-​A. I wish he had his own business.