PetSmart

The dick in the fish department Vince needs to learn how to properly assist customers rather than acting like he knows everything about aquatic life, which he clearly doesn’t. Other than that its a great place to shop for pet supplies.

Have to say awesome. We called right before the store closed to get our dog in for nail grinding. They told us to come in and got her right in. Sophie did an awesome job the best one we have had of anyone for our Basset whose nails get really long with a challenging nail bed. Best job ever on this! Thanks!!!

This review is for the Petsmart Hotel. I’m going to try to keep this short .I have contacted the Better Business Bureau… I have had my dogs there a few times and in the last three times I’ve had nothing but issues. I have come home with leftover food that should have been given to them, one excuse was they forgot to change the food in the morning and left the food for her to eat in the morning that was sitting out all night long and never changed it. (Nasty) But the last straw for me was when I had both my dogs there a few months ago and they came home smelling of urine so bad that it actually made me nauseous and both of their dog beds were saturated in urine. (Which I threw out) Also I specifically told them to leave down the hard dog food for my little dog consistently and the girl checking me in said she would put it in the computer later well when I picked her up the bag of food was still in the bag she never fed her. I find that to be abusive. Not only will I never go back but I want people know that the staff there are extremely rude as well. I hope this helps somebody

I took my dog there to be groomed. Brittany was extremely friendly and answered all my questions. He is a border collie and in need of a grooming. She did an amazing job. Cleaned his anal glands which were in bad shape. Said he growled a bit and gave her a bad time when trimming his nails, but didn’t bite. Just came back from our second grooming appointment. He looks great and she reported that he was a lot calmer when doing his nails. Everyone was friendly and treated my dog as their own.
Last week I took him for day care. The fact that he wanted to go back in speaks volumes.
I’d recommend them to anyone.

This review is specifically for pet grooming. They have injured my dog on two separate occasions and interact with me as if they do not want my business. I have also walked in as one groomer was pointing scissors in a dogs face yelling at him/​her to be still. Terrible place. As for the pet hotel, I would give them four stars, only because the check in process is slow. The employees are friendly and professional.

Their aquatics department is attentive and willing to assist you without giving you any attitude. They usually have pretty good recommendations for which kind of fish to purchase depending on what purpose you need them for. I would mark them higher if possible!

Although I am absolutely sure that this pet hotel is a wonderful place for dogs to stay, I am quite hurt because I recently tried to make a reservation for my 6-​month old Pitbull and I was told he was not able to participate in group-​play because of his breed. This is literally the first place who judged my dog before interviewing or meeting him (which I recommend they do if they want more buisness.)
My dog has been to several daycares, and also completed a training course and was #1 at the top of his class. He lives with a cat, a little girl, and has playdates with a small dog every other day.
I really encourage Petsmart Pet Hotel to interview dogs before judging their breeds. I work at a veterinary hospital, and let me tell you– I have seen my fair share of dangerous Dalmations, other small dog, and even Labradors, so I feel its really unfair to judge a baby pitbull.
I understand they are trying to keep the animals safe and I truly appreciate that! But I suggest they interview ALL dogs before they are able to stay :)

This review is for the grooming, and for Brianna (hope I spelled your name correctly) specifically. She did an awesome job from the moment I walked in the door with our two dogs for a haircut, bath, and nail cutting! We have a Shih Tzu and a wire-​haired Terrier mix, and she did a great job on both of them! I normally prefer to cut their hair at home since it’s free at the house, but knowing that Brianna is holding down the fort here at PetSmart, I’d gladly pay to have them transformed from scraggly monsters into well-​coiffed critters! Thanks a bunch B!

usually pretty happy here (compared to a small independent kennel we once used in lakewood). always seem to have issues with boarding our two mini-​dachshunds, they say at first they can’t have playtime together, and then we have to convince them otherwise. This time when we dropped them off for thanksgiving, they also informed us they also couldn’t sleep in the same room. First it was dealing with a young woman named rebecca who not only had attitude, but wasn’t consoling or caring that the rules seem to have suddenly changed, and that’s «corporate policy» and she couldn’t lose her job by breaking the rules (there are better ways to deal with a customer, who is usually right). She also didn’t bother to double check the policy, or at least show them to us. We left with no other choice, and soon got a call from the store manager, who called other stores and realized they made a mistake (as did 2 other employees, who were at least nice about it). Seems their own policies are written confusing, and it does state if both dogs aren’t neutered, then they can’t sleep together or play together for fear of fighting. But if one is fixed, and one isn’t, that’s ok to have them sleep in same room and have play time together. We didn’t get any apology from rebecca, who should have owned up to her mistake and attitude, but instead ran away when we came back in. I almost want to either:
a. call corporate and get a copy of their own policies since they can’t seem to figure it out, or
b. go to the joliet location, since they seem to know what their own rules are

Bummer! I have to figure out which doggie stylist was grooming our dog before because he or she totally rocked every time! Our most recent experience was not so hot. Poor buddy looks like a 3^rd grader with a bad hair cut. It’ll grow out I guess…