hhgregg

I did end up getting the correct dishwasher installed so I am happy that it worked out. Overall, it took about 3 months. The GM and the regional manager were nice to deal with, I had to make MANY calls and send several emails and go into the store to explain my issue and it took awhile to get to a reasonable solution.
The first dishwasher that was ordered for us was incorrect. The kind, knowledgeable employees at Bosch helped explain the error by saying that unless we specifically requested that model with those specs/​measurements, it never should have been ordered for us.
We brought in measurements and model numbers of the dishwasher we had, also a Bosch, so it should’ve been an easy order.
They made a mistake, no big deal. It just would’ve been helpful if they would’ve listened from the start so we wouldn’t have wasted so much time… On our end and theirs.
Prices were good, installer was excellent, trying to get issue resolved was a nightmare. Grateful that they followed through. Kudos to Dan (GM) and Mike (regional manager) for addressing the issue.

AMAZING in every way — from the showroom to the delivery, our transaction went flawless! We wanted a complete set of the same brand kitchen appliances, HH Gregg carried them all except the refrigerator, however; they ordered it along with everything else — they will price match any competitor within 30 days of purchase! We also were able to submit a 10% rebate which was offered through manufacturer & not available through other competitors
The delivery was amazing, from the phone calls to the email with photo of delivery person — they were professional & very careful when moving appliances — they even took our old appliances at no cost!
It was surprisingly GREAT experience with HH Gregg & definitely recommend !

The WORST HHGREGG EVER TOTAL JERK!!! I’ve been shopping here since they open up because like other big appliance store won’t give you a discount hhgregg does and it the same stuff but the Manger here is a real rude snobby jerk he told me my money didn’t mean anything and the other hh greg was give me a discount on a warranty and I told him about and he called me a liar yelled and gave me attitude with his evil looks NEVER NEVER GO HERE OR JUST DON’T DEAL WITH JIM

I bought an open box dryer and it was delivered today. There wasn’t an instruction manual or warranty card. When I viewed the dryer the day I bought it, both items were inside the drum. When I called the store, they said, «I don’t know what to tell you. You can go online and print it all out if you want to.» No… I don’t want to. I want what was supposed to come with the item I purchased. Period!
Also, I looked the dryer over carefully because it was out of the box (saved $ 20 big deal). When it was delivered, there were scratches on the top. Look, I don’t really care about the scratches; it’s going in my basement .It’s the principle of the matter. I will never buy another thing from hhgregg, period! CUSTOMER SERVICE GETS 0 STARS!!!

Awful service. Our salesperson didn’t want to be working today and told us all about that. We wanted to buy a fridge for $ 497, they offer delivery for purchases over $ 500. We told him we would buy it now if they could throw in free delivery and he just said no. Probably should have tried to up sell us to another model but didn’t bother since he didn’t want to be at work today. Whoever runs this joint might brush the salespeople up on basic sales skills and manners.

I was unexpectedly sold a broken cracked screen Samsung tv on a Black Friday Sale. When I went to go return it 2 days later because I was busy to have time with work. I was told that I had clearly broken it myself and I was lying about opening up a broken item. I was treated with the worst customer service. I was completely upset and was told I would not get my money back and if I wanted to just buy another tv off them, and I would be given just a little discount! Don’t waste your time here. Horrible service. Management is a joke.

Had the most frightening customer service experience of my life thanks to the delivery guys for h.h. Gregg. In short, a very large delivery guy showed up ½ hour late and thought it was appropriate to rummage through the stuff in basement and offered to buy an old laptop that was not in plan view. He proceeded to sing Christmas carols (it’s June) while he brought the items I purchased in and took out the old. The washing machine he removed was leaking and he let the water run all over the stairs onto my carpet and then across my kitchen floor. He and his helper then continued walking through the water creating a muddy mess that they tracked back onto my carpet. He would yell at me from the basement as loud as he could until I came downstairs and responded to him. He was unable to install the washer because of the connector being too corroded and he could not get it off. He never offered any solution until he saw that I was not happy when he asked me to sign some paperwork. At this point I was fighting back the tears and just wanted him out of my house. Later I called and spoke to Frank who was supposed to be the manager who handles deliveries. Frank really didn’t seem to care and stated that he would use my experience as a training lesson for these delivery guys. He never asked about the damage, nor did he ask if the washer ever got hooked up. He was more interested in getting off the phone. Needless to say, I will not recommend nor purchase anything from this company again.

…The TV antenna guy could not be bothered to sell. «That’s what we’ve got», and then he walked away. He really did not try to sell me anything. I was alone, so couldn’t ask about the next purchase item on my purchase list. What a jerk! Maybe, if I were a «young giggly thing» I would have thought it was a fun, friendly place!

Went there looking for a new computer. Couldn’t afford an expensive one but saw two in the paper that I liked. When I got there, they had one that needed six week order (!), and another one that only available as is with no battery. Now give me a break. All the other computers were way over priced… so I went elsewhere! Miss Circuit City…

Small selection with VERY pushy salesman with very little knowledge. Only good thing about hh gregg is their extended 100% replacement warranty. I’m not really sure how this place both opened up and how their still in business.

I’ve been in this store twice. The staff is there to sell, not help answer questions without a sale. The first time, we were looking at their dishwashers. The gentleman who tried helping us smelled badly of cheap cigs. We did not purchase there. They seemed shady. The second time, I stopped by to buy CD’s. They have one counter that customers can go to ask questions and check out at the same time. If you have someone in front of you that is asking questions, you can stand in line for quite a while waiting and waiting to buy $ 10 CD’s. Going forward, I’m just going to go somewhere else. This is a poorly ran business.

Don’t be fooled by the offer of free delivery. I purchased a refrigerator that was eligible for free delivery only to find out you have to pay the $ 79.99 delivery fee upfront and then send in for a rebate (in the form of an hhgregg gift card) within 30 days. I sent in all the paperwork for my rebate and was told it was invalid even though their customer service drones couldn’t seem to explain why.

Very small selection in general, extremely pushy sales staff (clearly commission-​based). Would not consider shopping here again.

Hyper-​attentive staff shadowing your every move… asking if they can «help you find anything». It’s almost kind of fun walking towards them, and then changing directions at the last second and watch the sales drones try to intercept you so they can keep pumping the corporate-​mandated lines from the training manual… wheee!
Wow, that’s a lotta flat screen TV sets. They also sell a few appliances like washers & dryers, fridges, laptops, few video games. It’s kind of odd, this gigantic retail space with not much inventory. They must have gotten a great deal on the space when Circuit City folded.