Enterprise Rent-A-Car

Great customer service. Very knowledgable and personable staff. Were able to explain the policies and answer all of my (many MANY) questions. Also the person who picked me up had a great taste in music!

This location is by far the best and easiest around! The staff is always so willing to help, they have your best interest at heart and could quite possibly be the friendliest people I have ever met. Every time I walk in, they are right there ready to help, extend a hand shake and even remember your name!
Thanks for always being there when I need you!
I only wish they had Sunday hours, the Sunday options in the area are the WORST! Save yourself the hassle and keep the car till Monday if you have to. It is much easier to pick up and return to this location…

Enterprise was great. Excellent rates, and a great car! Served me very well when I was without a car for a week, the Branch Manager Ed really stood out and took great care of me, thank you !

Staff is nice enough, but I have never waited so long in my life for a rental car. I had to go this location three times as a result of my regular car being totaled. My insurance arranged for my rental and off I went. Each time I went, the wait grew longer and longer. The last time I went I was the only customer in the store and it still took nearly an hour to return a car. There was also a billing issue that popped up. The first car I had was $ 10/​per day over my allowed amount. I wanted this car, as I was buying one as a replacement to my totaled vehicle. I wanted to drive. Three days was enough and I called and specifically asked for a car that would be 100% covered by insurance. They provided a new car, that was $ 4 over, but was told it could be «finagled.» Well, when I returned the car, the promise of finagling fell short. They attempted to charge the full amount. I reminded of the conversation and they offered to split the difference. I was okay with this just to get out of there, but pretty disappointed. People were nice, service was lacking. I’ve rented cars in Eastern Europe and was behind the wheel faster than this location.

Not so good… friendly enough folks but:
1) The car was not ready
2) The interior was dirty
3) Car had been smoked in
4) Manager told me I had ¹⁄₈ of a tank (who doesn’t fill it these days) but the light came on less than a mile from the dealership to fill up.
I was now late and on business travel, otherwise I would have returned the car. I have had such good luck with Enterprise before, I hope this isn’t a sign of things to come.

I’ve had several good experiences here. I travel frequently between Chicago and my family’s home in Cranston. This is a much better car rental experience than any option at the airport, totally worth the cab ride here. Rates are reasonable and staff have remembered me months later.

I can’t begin to express just how FANTASTIC Enterprise Rent-​A-​Car had been to me! I had some issues with my personal vehicle and had to leave it with the dealer for a week to get repaired and Tyler and the Enterprise team made it so easy and convenient to get me into the rental and on my way! I always hear horror stories about car rental companies and have always been skeptical, however Enterprise completely changes that!
Thanks again, and I will DEFINITELY continue to work with Enterprise for any and all future car rental needs!

Excellent communication and service.

There seems to be an epidemic of bad customer service from rental car companies trying to squeeze out the last drops of profit. This location has served me well a couple times in the past but it will take a lot to overcome my most recent experience.
When I arrived, my reserved car was not waiting for me. I had requested a small car so as to save on fuel. I was offered a free upgrade to a boat on wheels, which granted, is nice for some people, but I said I wanted a smaller car. So I had to wait. Fine, I understand that.
The car arrived and they took it through the car wash. Then I was about to get in the car but the gas tank was near empty. I asked if they could put in a half a tank so it would be easier to return it at the same level. I think this is a reasonable request, but the manager says he will only put in a quarter tank because «that’s company policy.» Well, what about airport locations giving a full tank? Oh, that’s different. Same company, right? Fine, I try not to argue, and I guess whoever was putting in the gas «accidentally» put in close to half a tank then acted like they did me a huge favor.
I commented to the manager that I didn’t feel I was being treated well after waiting patiently for the car I reserved, and he said something dodgy, which again, is fine.
But THEN he turned around and told me that «hey, we had a car waiting for you, but YOU wanted another car.» Well, you’re right, I guess you win the argument but you lost a customer.

What The FUDGE!!! Im am extremely disappointed with my experience here. First off I ended up renting a car here through an insurace claim after my car was hit in May. Anywho. at first it was fine, i was getting a car free for a week while mine was being fixed. We went through the regular process, paperwork, security deposit, and whatnot. Then before taking the car it was checked for any damage. The manager saw none. My boyfriend pointed out that when closed one door was not flush with the rest of the car. The agents response was «thats fine were looking for damage the size of a baseball or larger» what the Hell??? not thinking anything we took the car and returned it one week later. This time another agent checked the car for damage and came in whispering something to another who went outside examining what my boyfriend had pointed out. We explained what had happened and how we were told it was fine. He made it obvious that he did not believe us and told us that the «manager» who we had spoke with was on vk and she was not returning for a week. He said he would leave a note and not put in a claim to my insurance for damage until she returned… how nice. I tried to explain that car had no dents or scratches and this was obviously nothing i did. My boyfriend questioned what they were trying to pull, maybe since nothing had come from my pocket they were trying to take advantage. He was told to leave. Well at least I got my deposit back and will be waiting to hear from the vacationing manager… but not without calling corporate :)