Zipcar

I rented a car and when I went to pick it up it was dirty and smelly with no gas so I called in as directed, the customer service rep insisted I leave the car there and get into a new reservation, that he would reserve for me. I agreed he told me to go to the new car and I would be all set he also mentioned he would note the system for future reference or if I had any problem with the new car. So when I got to the new car I called back due to the fact the car wasn’t unlocking, the information about the new reservation wasn’t in the system and the new reservation was NEVER BOOKED! To put the Cherry on top I was charged as if I had two reservation in one day at the same time. Impossible right? When I called in to fix the charges the agent argued me down that I was wrong and I had the two cars out! Their customer service is terrible, everyone in their call center is on a different page and don’t completely understand your request, they make you feel like your always wrong! I will never be a customer again and I will never recommend anyone to this company!

Horrible. Zipcar sucks, better off using a cab because it’s as expensive and inconvenient. Never will use zipcar again.

Awesome customer service. I left my credit card in a zip car, and they let me know it was found. Lisa in Member Services called to verify and sent me my credit card with a handwritten note to thank me for my membership. Thanks to the team in Providence for being so thoughtful and for making my life a little easier!

I have received double charges that they could not substantiate to my charge card company –over $ 140 for one day! When the charge card company reversed the charges, they told me they were good and put them back on. The last car we used was almost 3 miles away. It was farther than where it was going to be driven. Poorly run business. 2 years ago it ran smoothly, whatever changed has been disastrous.