Pacific Elite Collision Centers – Covina

I would definitely recommend pacific elite collision center over any collusion center hands down. John K was so professional and updated me constantly on the status of my car. He made me feel like my car was treated as his own. When I went to pick up my Dodge Challenger, he went over every detail of service and assured me their work was guaranteed if any issues were to arise. I’ve never experienced such great customer service!

They did an awesome job on fixing the big dent that was left on my car. Their customer service was excellent. They are very polite and professional. Wish I can give them 10 stars. I will recommend them to all my friends that need great service and craftsmanship. Thank you Pacific Elite.

So on Dec. 14 I was in a accident where a driver collide on the left side of my vehicle. My side panel/​fender, left headlight and bummer got damage. My insurance company recommended me different places, and pick this location because it had a good reviews and close to my residence.
So I receive my car back today it took a week to be completed which they told me and delivered on time.
They replace all the parts brand new and painted my vehicle, I was a bit worry when it came to the paining part because my vehicle uses black crystal pearl, which has crystal flakes but they did an amazing job.
They match it perfectly I mean it look straight from the dealer. I highly recommend this place if you ever are in a collision incident. From customer service to management to the mechanics they were very helpful, pay attention to detail and work well with my insurance company.
Vu is the person who help through this whole process and he did an amazing job, they keep me up to status with texts, phone calls, etc.
I was pleased how my car look like if it was never in a wreck incredible job.

No one ever wants to go to a collision repair place, but in the event that they have to, pacific elite collision is by far the best. This is my second time using this location after my car was rear ended. Everyone in the front office is professional courteous and very friendly. Vu was great and made the whole process from checking in, to picking up my car extremely easy. He kept me updated throughout the entire process, even letting me know that my car would be finished 4 days earlier than expected. I hope not to see this place anytime soon, but I would never trust my car anywhere else. They have your best interest in mind and they serve to work for the customer. 5 stars all around, from the front office, the guys doing the labor and to the estimators. Kudos!

These people did such an awful job on my car, I have had to put off this review for a year. Every Time I started I just got too angry! Here we go.
Car dropped off on 9÷25÷13
Was suppose to receive it by the 27^th.
Was promised by the manager (Bob or Rob Besset)) that I would have to wait till the 30^th instead. then then the 2^nd. and then the 4^th!
I finally got it on the 4^th, and was promised it would be detailed and the headlights would be restored and 3 coats of wax because of my patience.
WHen I got there, none of that was done, and the manager along with the crew lied to my face about how much work they put into my car and that it was not dirty, but that the headlights and paint was so bad it could not be restored. When I got home, I put about 2 minutes into the car and saw it came of with water. Underneath that dirt was damage which was easily restorable. (WHich I did in 20 minutes) The work they did on the door was poor. THere were paint bubbles and a month later 2 bolts and the door hinge fell off. Along with some kind of rubber piece I have no idea where it went. I got comments from all around about why my door had such an awful paint job it was and how it didn’t match the rest of the car. I called up the manager Bessett who I spoke with and he acted like a victim for being caught! I asked him why he lied to me about so many things he promised to do and then didn’t do it, and his reply was «I don’t know what to say».
You see, this place uses psychology by being so nice to you, so that you will not want to complain on them. But their work is AWFUL. I have been restoring my car myself and see just how poorly they work on it was. They even promised to touch up some areas for me because it took so long, again they never did. I can’t take my car back to them for fear of what they may do to it. I do not trust them to «repair» the damage they have already caused. But I may contact them in order to buy me the parts which fell off dew to their lack of auto body craftsmanship.
BTW, they just tell you what you want to hear. Don’t let it work on you. Instead, look at the work they do. «Work».

I took my car here after I was hit by some #@$& per my insurance companies recommendations. I haven’t really had much personal experience with car accidents (thank God). Liz, Michelle, and the rest of the team made this experience so much easier and took care of my baby and made her look better than new. They were able to save my original parts and didn’t let the insurance company opt for the cheap route.
Their customer service and the speed for which the did the job was fantastic. I have one other area I want to get serviced on my car and I will not think twice about taking my car to Pacific collision.
Thank you so much for everything!!!
Destinee

I was referred here by my dad and aunt and now I can see why. I was very happy with the service here and my car looks great like when I first bought it. I believe the man who helped me name was Brandon and he was awesome! He called to give me updates on my car and made a stressful situation like getting my car fixed a pleasant experience. I will recommend this place to anyone I know who needs repairs. Also, the girl and the front desk was super nice as well I wish I remembered her name! Overall I am a completely satisfied customer.

ALWAYS stellar customer service. Quick and painless. Highly recommended.

I just got my car back, and it looked even better than before the accident! Bob and the staff there are amazing! Not only do they make your day with smiles and kind words, but they do what they say and even exceed your expectations! I felt like I got a brand new car because it looked so clean and so good! It’s so nice to have that kind of service nowadays. I would refer them in a heart beat! And the carnation is a nice touch too, especially since you don’t even expect it. :)

Excellent customer service!!! Very friendly staff, they did an «Awesome»
job on my 2012 Versa. Very satisfied, I would definitely recommend them to my family and friends:)

This is probably the top of the line… best work, best service, professionalism by caring professionals. I have recommended my friends and family and all have said the same thing, and they in turn have recommended it to all.
They contact you as the work is being done and providing information of the status of your vehicle, plus and most importantly they guaranty their work. When the your vehicle is complete it is clean and looks like nothing ever happened. When I picked my vehicle I was given a flower as a token of their appreciation.
You cannot go wrong…

Was prepared to give this place 5 stars due to the service we got around xmas time (they gave out carnation stems to the ladies in the shop), and also the promises they gave out, to fix random door dings and scratches. They said the car was ready a few days before expected so hubs had to work it in his schedule to drop off rental and grab car before the work day ended.
When he got his car, some of the stuff they said they’ll throw in to fix (minor dings and scratches) for free were still there — not fixed! So that kind of sucks. Its like being dangled a 12″ cake in your face for the price of a cupcake, but in the end you get a cupcake anyway. A little disappointing.

Pacific Collision Center in Covina is a throwback to when the customer was king. We were treated exceptionally well by Jeff and his team when we had our car in for repairs. The car itself hadn’t looked as good as it did when they had finished for many years. It truly looked great. It almost made us glad it had been involved in an accident because they made it look so good.
Jeff was so flexible and accommodating when it came to adjusting to our schedules and needs that we were left wishing that all businesses could be run as proficiently and professionally as is Pacific Collision Center.
Thank you again to Jeff and his team!

I don’t know where to start… from the moment you walk in the door of the center, you are treated with utmost respect. The staff really make you feel like «it’s gonna be okay». The customer service is second to none. They call and let you know what the progress is. The carnation is a nice touch. Besides the outstanding way they treat their customers, the work quality is awesome! I have never had an issue with this body shop. They have always exceeded my expectations. Thanks Bob. Raul makes a great addition to your team! Thanks for taking care my rabbit!

If you are taking your vehicle to any other repair shop in the San Gabriel Valley, you are doing yourself a disservice. Here’s what to expect when you take your damaged vehicle to Pacific Collisions:
–You will be treated with the utmost respect. Employees are eager to speak with you to resolve your problems and really do a good job of personally investing themselves into each customer interaction.
–Communication with the repair shop will never be an issue. The reach out to their customers often and update you immediately on your vehicle. They tell you the exact date your vehicle will be ready for pickup and often times finish a day ahead of schedule.
–Finally, the work done on your vehicle is superb. Pacific Collisions stood up to the insurance company that was paying for my car when they were trying to get it repaired with sub-​par parts. They get their parts straight from the manufacturer and at no extra cost to the consumer. They also give your car a quality wash before you pick it up so it looks brand new.
I couldn’t be happier with this business! They have just gained a lifelong customer, and if you give them a shot you may be one too.

I don’t normally write up reviews however I was very impressed with the kind of service I received from Pacific Collision since day 1. I dropped off my car monday and i was promised to get it back friday but i got it back a day before i was supposed to pick up my ziggy marley. Im super stoked and will recommend you guys to my family and friends. I forget to mention i received a flower the day i came to get pics taken and the day i dropped off my car. I want to thank the friendly staff especially Jeff!!! Im very happy!!! Ty soo much. Keep it up guys!!! Stoked~

I’m normally not a person of many words but where do I begin to express how happy I am with Pacific Collision?! I’ve had some bad luck this year and had my vehicle repaired by another auto shop in April and I was «meh» satisfied, so I decided to give this shop a try. Boy, did I make the right choice!
From the moment I first dropped off my car, I received the friendliest & most professional service. Pacific Collision made sure to keep me updated every few days on any and all changes to the original estimate of the repairs. They gave me a voucher for a rental from Hertz (although I don’t have rental on my insurance) and they were a whole week early on the completion of the repairs!
The last body shop I used did the bare minimum, but Pacific Collision went above and beyond! Any one you encounter at Pacific Collision will have you feeling satisfied and well taken care of. I will definitely recommend this body shop to anyone!

I came here because I got into an accident & Pacific Collision works with my insurance. Being a girl, I don’t usually feel too comfortable dealing with car issues on my own. But the staff here made me feel totally at ease! They offered me coffee while I waited for the estimate & we chatted.
I brought my car back for repairs. They estimated that repairs would be completed in 2 days; it actually took 3.
Now here’s where Pacific Collision really stands out! Prior to my accident, there was some paint damage right above my rear license plate. After repairs were completed, I noticed that the paint damage looked bigger than before. Luckily, my parents had taken a picture of the damage before leaving the car with them. They brought the car back, showed the staff the picture, & everyone agreed that the paint damage was worse than before. Pacific Collision offered to replace the part for free! I’m seriously SO impressed that they accepted responsibility for it!
My car looks brand new thanks to Pacific Collision! Thanks so much! :D

I would not take my car anywhere else… Your search for a dream come true in a body shop is over!

Let me just say, that although I see them more than I care to, this company and its staff are all top notch.
In the xxx times I’ve had to bring my MDX here, it has always been the utmost care to make sure I was taken care of. From the handling of insurance, rental car and updates of my vehicle repair, this was hands down best experience (s).
I highly recommend this place for your collision /​body work.
They wash the car pretty good too. Better than me anyway.