SchoolsFirst Federal Credit Union

Now days it’s rare to receive great customer service. People usually write about bad experiences, but I want to take the time to thank and give thanks to this office. I want to thank the kid at the front desk who gave me a warm greeting as I walked in and Mayra the recognition she deserves. She was so helpful and very knowledgeable when it came down to assisting me with my car loan. She was able to answer every question I had without any assistance.

I absolutely love this bank. I crawled into this bank with my tail between my legs after some really poor decisions when I was young. No bank was willing to take a chance on me — but Schools First did. I promised to take care of certain things and in return, they gave me a limited checking account. In the span of one year, I fulfilled all the promises I made to them and I have been given full checking account privileges. Additionally, I had opened a secured credit card. Just today, I took the chance and applied to convert it to an unsecured card. Not only did I get approved, but Schools First congratulated me on my 70 point increase since they last checked my score and for all the hard work I had clearly put into improving my credit. I was awarded a $ 2000 limit. I am so thankful to this bank for taking a chance on me and allowing me the opportunity to rebuild my credit when no one else did. I am forever grateful.

I can honestly say I love how friendly the staff is. I can 5 min before closing to open my son an account they no one complained that I was keeping them open. The woman who helped us was so patient and explained everything to my son. I have always had great experiences when I come in. It makes a huge difference.

This place is very convenient considering its coordinates/​location this bank is near a lot of the daily stores I shop in. I feel they need more school first banks in Orange County there are hardly any when you think about it. Any who this a great location for this bank it’s right by the triangle square and close to OCC. all I can say is … LOCATION … LOCATION … LOCATION ;)

This is a great Bank. And this is a great Branch too! Always a friendly helpful person asking if you need assistance as soon as you walk through the front door. The wait is never long to see a teller and seriously, every time I get helped I feel like a VIP.

I went in to deposit money for a car loan I have in Arizona (since this is a shared credit union) and upon going inside the guy at the desk told me I could only use the atm and told me I couldn’t be helped inside. I go to another linked credit union and they have no problem assisting me inside. Just a bit miffed at the rudeness.
It takes their atm about eight tries to process my transaction of $ 360. It will spit my cash out time after time and viola. Magically on an attempt it’ll go through. I hate the inconsistency of it, drives me mad. But when it works, it works

Excellent customer service! The customer service is always great, and it doesn’t seem to be as busy as the other locations. My boyfriend was able to get under my membership «umbrella» so now rent/​bill costs isn’t a pain in the butt! The man that was working with us even showed us his personal online account to give us an example of how we can organize our budget and different bills.

They treat you like a person, not like a number or in a car sales transaction like a person, not like pieces of paperwork.
I took a break from this bank only for practical purposes. I’m back and I appreciate their professionalism more than words can say, so I said it with stars. Even if Unilocal itself isn’t legit, this credit union is.

I use to have to go to fountain valley to get my banking done. So glad they opened this one. There are less tellers than the FV one but it doesn’t seem to be as busy either so that works for me. The staff is friendly and willing to answer questions, even little questions. They have a coinstar inside so I’ve been able to bring my bucket of change and get it deposited without having to wrap them in those coin rolls… which I always had to when I was a kid and some banks still make you do… not naming any names *ahem* Chase.
That’s why I prefer to do my banking with credit unions, they are always helpful and not out to get the extra pennies from you by adding unnecessary fees to everything. The only downside is finding an atm isn’t always the easiest when you are traveling but the fact that you can use a co-​op atm does help out a little.

I have had enough with this bank. I have had a savings account with them for 20 years, opened up a checking account when I was 18. I never had a problem with them. Recently they have been a NIGHTMARE. I was going through a transition from this bank to another because I moved states and Schoolsfirst was unavailable in my new state. During this time I had auto deductions from my checking account that ran my account over. I paid these off and requested on the phone that I would like to put a freeze on the account until I move back. For some reason a charge from my electrical company was processed through this checking account after I requested it to be frozen. This accumulated $ 150 in fees after I clearly requested it to the rep on the phone.
So I go into the branch to speak with the Branch Manager. His reasoning «our records dont go that far back». What… You’re a bank and you don’t keep records? After sitting in his office for an hour while he tries to go through his system, I just said forget it and paid the fees. So now im trying to order a new card (cut the old one up when I froze the account) and they closed my checking account due to unpaid fees. WTF! Also I had to change my address ONLINE in order to get the card within a 13 day period MINIMUM! So what this bank is telling me is that there technology has gone backwards (it used to take 7 – 14 days to get card when ordered by phone).
So now I go online to change my address. Oh wait, they updated there website, I dont have an account created and in order to have a temporary password sent, you need to have the last 4 of your atm or debit card. So I had to call again… Have the guy send me a temporary password after answering the security questions, and finally got my address updated. COOL Im finally gaining some headway. New on to the task of creating a new checking account. The rep on the phone asks me for my dads occupation. ARE YOU KIDDING ME??? After 20 years. Why do I need to verify more information?
I lost it and I never lose it on Customer Service Reps’s (I have been one for 3 years). He put me on a brief hold, came back with news he ordered my card and gave me the routing and full account number to access MY money. Finally! Mission accomplished, and I am about 1 problem away from reporting this bank to the BBB.
SchoolsFirst you have Severely let me down.
— Travis C. (Member since 1994)

This review is about the phone in customer help. Recently one of my credit card accounts was changed from Chase to Comenity. Somehow when I went online to get info to pay account I picked up the wrong address. I paid my bill as usual through SF bill pay. I saw that no payment was received after 17 days called credit card compny they couldn’t help me figure out the address etc. Called SF and Jessica was able to check to see if check was cashed, it wasn’t and she put a stop payment on it with no charge to me! Hey out there whose bank is that great?
Mine!
Je

Good service! Not sure if there is a difference between this location and others since they all seem to have a great professional sense, but this place is great! Though be careful on your visits because during certain times of the day there are longer lines than others.

So glad I left Bank of America!
Schools First always goes above and beyond when I need help when I am in a rough situation or when I want to get something done.
Always an easy transaction whenever I go to deposit money or apply for a loan!
I love Schools First!

First things first, I don’t bank here. I actually bank at a credit union up north and I’ve had an account since I was 5 years old. I’ve got loyalty issues.
So why am I even here? Well, if I need to deposit money or withdraw cash, I can’t go up north and I don’t want hefty surcharge fees, so there’s this beautiful thing called the coop network. Woohoo! I can go to any credit union that participates and do my business. Yay!
So yeah, here I was late at night depositing cash and I rolled up thinking they had swanky ATMs that didn’t require licking those horrible envelope but boo! They didn’t. Damn people, get with the times. I like a machine that can count my cash and read my checks. I’m spoiled by other credit union ATMs but whatever. I can live past that. I guess I can add numbers and put together a deposit envelope. It’s just a hassle.
Thanks again for being in a convenient spot in a well lit area!

A very good credit union with great service and quality financial resources and support. I used to have to go to the branch in Fountain Valley, but this one is not as busy. Thanks to Wellesley S for correcting me on the Saturday hours! That’s an upgrade to 5 stars.