NuVision Federal Credit Union

Love this location. Anthony is always such a great help! He gave me great advice and really went over all of the information for my loan with me to make sure that I understood everything. He really made me feel comfortable with what I was doing; I felt like I was being helped by a friend more than a person that works at a bank. Thank you Anthony!

Iam a Navy Federal Credit Union member and i had used the NuVision ATM to get $ 300 in cash. I went inside the bank and ask to change the $ 20 bills to $ 100 bills but they refused to do it since i wasnt a member of NuVision. Its so crazy. I can use their ATM but they would not do a simple exchange. What happen to good banking service?! NuVision just earned my 1 star. Im so glad to be a member of Navy Federal. NuVision got no vision when it comes to banking. Oh yeah, there were no lines at the ATM and inside the bank, now i know why.

Long overdue for an update. I now finance both of my vehicles through nuvision. All about finding that right consultant to work for you. Lever gone at this branch is great

they helped me get my servivces, some took reattempts
with the best credit union location off the 405 in costa mesa area.
with auto land buying service,

I, too, am surprised at the bad reviews on here. My experience with NuVision on Harbor has been nothing but awesome! I was having a hard time finding a great loan for a new car. The other banks I belong to were not offering me anything close to what NV offered me. Not only that, but Judy from AutoLand jumped in and helped even find the car for me. She did everything
on my behalf making it headache-​free and partnered up with NV to finalize the details. Also, Michelle at NuVision was a pleasure to work with. She managed to change what the loan process typically is «boring» to something simple and fun. Not only did I end up with the car I wanted at an amazing loan rate, but I also qualified for a personal loan to consolidate some debt at a great rate.
I will absolutely refer my friends and family to NuVision and continue to use them for my banking and loan needs.
Thank you!!!

My husband I have been banking here since Chase took over Washington mutual. We love this bank. They are always very friendly and helpful. I love that you have access to so many ATM’s without fees.
There fraud detection is also spot on!

Not sure why there are so many negative reviews. I joined in 2012 after they did a presentation at my work. Service at the Laguna Hills and Costa Mesa branches is always excellent and fast. I have been with several credit unions in OC and this one has been the best. The online banking is simple and the mobile app works great. I have referred several friends and colleagues and they have only told me good things.

I’ve been banking here for over four years. No ATM fees on most machines, including 711s. No minimum balances for savings and checking accounts. The staff is always friendly and remembers my name. Most important, they have always been knowledgable of any financial questions or concerns I have. Much more personal than than big banks.

The service is crappy, the people are rude and treat the customers terrible. I finally had enough went in to close my account and one of the workers who I will not name. Was so rude to a young man when he was just trying to figure out why they overdrafted him. She was talking so fast, so rude and basically telling him why it was all his fault and just deal with it because they don’t give a shit about their customers. I felt horrible for him and I have witnessed this several times to others and to myself.
Adivse…RUN, GET OUT AND DON’T COME BACK!!! They are the worst banking institution ever.

I would have given them a zero if that was possible. when my mom died in 2013 this institution was by far the most difficult to deal with. their motto should be «we’re not happy till you’re not happy» they seem to take a perverse delight in making my life difficult whereas other institutions did their best to make it easy for me to deal with my mother’s estate.

Unlike Jami, I have never had a logging in problem and not one website issue, except the downtime for service, that’s normal, seems like a user error problem :)
This branch will be moving soon, up the street closer to the 405.
I admit at first this branch needed organization and preparation when I joined in March of last year.
The customer service is awesome now! Never a line, they take the time to know you and help you if you take the time to talk to them and let them know whats up. Nuvision is not perfect but they know how to make their customers happy and are very professional in helping you.
Tamara is excellent at everything she does, and Tony the Manager is a great guy who cares for his customers and will help you the best he can.
I only have a Visa Platinum and Savings account and so my review, is based on that service.

Edit: So the idiots in charge of NuVision decided to charge $ 6 a month if you don’t have a debit card and don’t use is 7 times a WEEK! Closed my account and couldn’t be happier. US Bank is letting me have an account with NO monthly charges and they’re not forcing a debit card down my throat! I encourage everyone to close your accounts and leave NuVision today!
Ever since my old credit union merged with Nuvision the place has gone from just plain bad to mind numbingly bad. It used to be just bad because one manager was an utter jerk. Now everything about it is bad.
The customer service sucks. The website is horrible — I go to log in and it tells me three times in a row that I have to log in in order to log in! I’ve told them about this REPEATEDLY and they still have not fixed it. They keep trying to force me to use Turbo Tax which will NEVER happen. Even though I tell them to stop they STILL keep trying to force Turbo Tax down my throat.
There is NEVER any envelopes in the ATM no matter what time of day you go — even when the place is open! The ATM is hard to use but they refuse to change it back to the superior one they had before.
If it wasn’t for the fact I really don’t want to have to go in and deal with these idiots in person I’d close my account and go to Wells Fargo.
Since they refuse to fix things when confronted with them in person maybe by posting a bad review on Unilocal will wake them up to the fact they suck and make them change.
Fix the website, stop trying to force Turbo Tax down my throat, make sure the ATM always has lots of envelopes, and change it back to the old kind that keeps your card until YOU choose to log out so I can do more than one transaction at a time. And send your people in for some serious customer service training because they’re horrible. I don’t even go inside anymore. And no, I don’t treat them badly to their faces. Because I know how it feels I try to treat them with respect until they disrespect me. They treat everyone who comes in like an idiot when they’re the dumb ones.
Honestly, people, you’re better off putting your money in jars and burying it in the backyard. At least until Nuvision gets their act together.
And I’m NOT the only one who feels this way. I’ve talked to many other members while waiting at the ATM who feel the same. I can’t see any logical explanation for good reviews unless the reviewers are getting some sort of kickback.
Update — Well, apparently complaining on Unilocal works! So I’m upping it by a star. (Though really it should be a half a star.) See, after months upon months of complaining in various ways, to the tech people, in person at the branch, in notes I’d put through the night deposit box, they FINALLY fixed the log in to the website! No longer does it tell me I have to log in in order to log in! And the last two times they actually had envelopes at the ATM.
Now if they’d just get better customer service and replace the crappy ATM to the kind that keeps your card until you choose to log out so you don’t have to waste time logging in multiple times for different transactions I might up them to three stars.
Edit: Oh, they lost a star again! It took me FOUR TRIES to log in! Again I got error #1518 — telling me I needed to LOG IN in order to LOG IN! ARG! And they’re STILL trying to shove Turbo Tax down my throat! KNOCK IT OFF, NUVISION! STOP TRYING TO SHOVE A PROGRAM I DO NOT WANT DOWN MY THROAT AND FIX THE WEBSITE ALREADY!
New Edit: So they moved the Costa Mesa branch — close to the freeway entrance! What MORON thought that was a good idea?! You might as well put out a sign that says «Come rob us!» Honestly. You don’t put a bank next to a freeway on ramp unless you WANT to be robbed on a weekly basis!
I’ll tell you another thing — paying your credit card online is a total hassle too. Because you have to wait about two business days before they credit you. But when it was Costa Mesa CU your payment was credited INSTANTLY. Even if you did it at 3 am on a Sunday morning.
Nuvision likes to make your life more difficult. I really should switch but closing my accounts means actually going in. And I just don’t want to deal with the jerks.