MedPost Urgent Care

In hindsight, I wished I had read all of the 1-​star reviews. This place is not urgent, and it will cost you over $ 200 to be seen for 5 minutes. The billing department does not pick up their phone number when you are calling during business hours, so you’re left with no other option but to pay the outrageous amount. Go elsewhere!

Very unhelpful. Go somewhere else. Read the bad reviews. They are right.

Far too expensive. The urgent care down the road bills visits as Doctor visits and not urgent care visits and being used to that practice I was shocked when I received a bill for $ 242 for a 5 minute visit with a practitioner who wasn’t a doctor. The receptionist was not at all interested in her job or any pleasantries. The online checkin is an awesome idea but I still waited in the waiting room for 20 minutes even though no one else was there! Will not be going back.

My family discovered this new location a year ago or so. I can’t not say enough good things about the care and service. My 2 boys under 6 have been treated here for a broken collarbone and other aches and ailments. Each visit was fast and professional. My wife and I also have used their services and have been equally impressed.

I wasn’t feeling well while at work so I called my Insurance Co. and was given several options. This location was the closest to my job but based on the reviews I was a bit skeptical before coming in. When I arrived I only had my old insurance card on me so I was prepared for an issue. Instead the receptionist verified my current insurance to avoid any surprise bills and welcomed me to the facility since it was my first time there. The nurse was very nice, fast and efficient and Dr. Harris was very thorough and informative. My experience was completely different from what I read. This staff was very patient friendly and not much of a wait at all. I would recommend this location because the staff is nice, it’s smaller and not as chaotic as most urgent care facilities.

They should change their name from urgent care to don’t care. Receptionist is incompetent, lazy and rude. They will turn you away if you come late. I have no idea why they have so many stars.

Do not come her expecially if it’s URGENT. Receptionist does not know what insurance they take. Told us they didnt accept Tricare Prime. We informed her it was from the military and they accept it everywhere. Only then did she bother to check. She asked if we had prime we told her yes. Then she turned us away and told us they wouldn’t see my 7 year old daughter unless we got a referral. She has 102 fever and an infection and your asking for a referral from her general doctor. If her doctor’s office was still opened I would have taken her there. Never have we been denied care anywhere. Definitely will never use Medipost. I do not recommend this place receptionist was extremely rude. We even asked to speak to her supervisor and she said she said they didn’t have one.

WAY TOO EXPENSIVE, got the bill and a specialist would have been cheaper, and I have insurance. Nice doc & staff, but know there are other walk ins that are reasonable.

After a Sunday afternoon visit, I’m glad I spent 5 whole minutes reading through these reviews. Fast in, fast out. Great, thorough service.

Arrived with no one in the waiting room no one at the counter. After a few minutes the front office girl appeared and asked me why I was there I said that I have a sore throat. She said OK fill out this form and then she walked away. I filled out the form and put it on the desk with my insurance card. The LVN was sitting at her desk beyond the reception desk, I could see from where I was sitting, on the Internet and on the phone did not get up to help the front office girl which I never did see return after about 20 minutes no one talked to us no one told us what was going on like maybe she was on a break? I left I will never go there again very poor customer service! So rude

I love this location! Everything about it is great. Some urgent care places have a policy to charge you $ 35 dollars upfront on top of your co-​pay and give you a credit once your insurance pays. NOT this place. I only get billed the amount my insurance didn’t pay. No upfront costs.
The waiting room is clean and plenty of space. The front office people were pleasant and helpful. The nurses who call you back and get your vitals are kind and have personality. Every doctor I’ve had interactions with have taken their time to listen, give me information and answer questions for me and my children.
You can check in online or walk in without an appointment. Most times I’ve been in and out in an hour. or less! This place is great. I can’t say enough good things about it.

Wow, called to double check if they took our insurance, I’m from out of state so I had to questions. Spoke to two difference women who were extremely short and rude with me. Like I was extremely annoying for asking my one question. I feel sorry for anyone that has to call them with insurance questions.

Had a great experience despite being sick :). Love the staff, the nurse, and the doctor!!! Very pleased! Thank u!

Coming here was a great choice. The staff is so wonderful, polite, caring, awesome bedside manner. They listen to you and really genuinely care about their patients. From working in medical field in the past, these guys here are top notch!

This place is great! We all know going to the doctor absolutely blows and we hope for the best going into a place with rubber gloves and Purell everywhere. This place was clean and had very quick service. I was seen without an appointment and out within the hour. Sara was the nurse who saw me first and she was great with making the patient comfortable to see the doctor. Dr. Stella Pollack, MD, was the doctor I saw and she was also great. Perfect bedside manner and helped me relax during my exam. I’m definitely switching to this Urgent care.
The only problem I had was they told me to get an Xray and I knew I didn’t need one so make sure you know all your options by asking the doctor first.

First time there this last week. It was nice to have the option to make an appointment online for same day. Beautiful facility. Friendly staff. Quick and efficient. Just what I needed with a strep throat diagnosis. Will definitely use them again.

I have had some subpar experiences with medical professionals in Orange County so I was looking for a new Urgent Care to put in my contact list. The facility was brightly lit, clean, and had an overall pleasant atmosphere. Miraculously, there was one one ahead of me when I arrived so after I filled out my paperwork I was taken back to an exam room right away.
The exam rooms were also very clean (to be expected, but you’d be surprised at how many places don’t take care with cleaning up between patients) and the nurse was friendly and professional. I was able to see the doctor a few minutes later who was also friendly, professional, and put me at ease about my medical issue.
I hope I don’t have too many occasions to visit an urgent care, but I feel more comfortable now that there is a great, reliable urgent care center that I can go to.

I was very impressed with this Urgent Care. They got me into a room very fast. The office was very clean and inviting. The doctor was fast but accommodating to your needs. I really appreciated their help and will go back to this Urgent Care in the future.

One of the best (if not the best) doctor experiences I have ever had. The main differentiator being that I feel much more empowered and educated about myself and how to handle my upper respiratory issues.
Dr. Pollack took the time to explain to me why I was having the respiratory issues I have struggled with. The crazy part is, no other doctor in my 33 years of life has explained it to me. I feel much more empowered now to prevent reoccurring issues. Sure she addressed my immediate medical issues as most doctors will do, but she went the extra mile to educate me and teach me what I can do to take control of my own health. For that, I am very grateful.
Thank you Dr. Pollack!

I was visiting from out of town when a family member fell ill. We came here on a Monday afternoon for fast service based on Unilocal reviews, and I was thoroughly impressed! Parking was easy, and we waited less than 10 min before being roomed. Personnel were friendly and efficient, and basic labs were drawn in the room! The physician we saw was also very efficient and immediately honed in on the problem. She gave excellent explanations throughout of what she was doing and treatment recommendations. We were in and out within an hour, including blood draw and intramuscular medication. We were told lab results would be called within a few days. Definitely worth a visit for straightforward urgent problems if you can’t see your regular physician!

I almost didn’t want to write a review because this place is so incredible (and would want to keep it a secret)! By far the BEST walk-​in clinic experience I have ever had in my ENTIRE LIFE. Staff is both friendly and helpful, and the doctor I saw took her time with me and didn’t just rush out of the room like most walk in clinics once a prescription was written. I’ve been to Hoag establishments as well as Bristol Park medical which are also close by, but the speed in which I was in and out, how truly taken care I felt makes this walk in my first choice from now on.
also they’re next to a flame broiler so that’s pretty cool too.

My dr wasn’t available till next week, found this place on Google. It was amazing. No wait, I was in and out in 20 minutes. The dr and staff were all really nice and helpful. Glad to know this place is here for walk ins.

Med Post Urgent care is incredibly helpful. I just wanted to thank them by writing a review. I had just moved to the Costa Mesa area and my doctors office was to far for me to drive with how ill i was feeling. They were helpful with my PPO insurance, have me advice and didn’t rush me out of there. The doctor was super nice. I ended up having a sinus infection with server fevers for 3 days. The antibiotic subscribed was helpful within 48 hours but I was still getting fevers. I called back to see if I should go back in and described what was going on. They just sent in another steroid to my pharmacy to pick up. So helpful. It took 24 hours for me to start feeling myself again and able to go back to work. I have been resting so much. I am super thankful for this urgent care. Thank you again ladies!

I’m updating my review to reflect the assistance I received after I posted my last review:
Shortly after I posted, the Business Manager of the clinic responded and offered to inspect my bill. I was not expecting the business to respond and really appreciate this outstanding level of customer service! I emailed him my bill and he addressed it immediately — within two days my bill had been reviewed and they found that it was issued in error due to IT system issues. On top of this, the Regional Director personally called me to explain and apologize. While it had been very irritating to receive the bill in the first place, the customer service experience was very impressive.
While my actual experience at the clinic was not spectacular, I am changing my review from 1 to 4 stars because I think the clinic’s management went above and beyond in customer service.

I’m almost speechless, but I’ll work through it.
This was the single most amazing medical experience I have ever had. The office was quiet when I showed up to have some stitches removed after an accident, so I didn’t wait at all. Bonus, but I know I can’t count on it always happening when I go back.
And I will go back. The entire staff was incredibly nice. Incredibly.
For $ 175, no insurance, I got my sutures removed (painlessly) and got some Xrays of my neck and upper back. I was worried about asking for them since they will be used in a lawsuit. Before I could ask, I was provided with all of the images on a disk. Very cool.
The Doctor was a total sweetheart and took pity on me and my financial status and provided me with some samples of a muscle relaxer that I would not have been able to afford.
They said they will call when the radiology report is ready– also included, and usually within 24 hours.
The doctor spent a lot of time with me, discussing everything in depth and really… listening. She gave me a lot of good advise and I felt very cared for. The Xray tech was very quick and charming.
I seriously cannot praise MedPost enough. Seriously.

Dr. Thomas Kang was awesome. Super compassionate and very concerned about my well-​being. I highly recommend this location.

The service I received here was excellent, the Doctor on side was thorough and listened to my concerns. Great experience!

I absolutely love this clinic!!! They are so kind and helpful. I have been coming here since they’ve opened and I have had no complaints.
From sinus infections to strep to possibly the measles, they have taken care of my family and I.

I brought my 1y son here a couple months ago. I was so happy to find this place! It is new and clean inside and there was NO wait! The staff was helpful and professional. The doctor even called the next day to make sure my son was doing well.
I have since discovered another location closer to my home, but if you live near this one, I highly recommend it!