Family Care Centers – Costa Mesa

They get one star because doctor was nice. I we charge for an office visit of $ 112 for a follow up appointment. This appointment was requested by them, not me, to go over bloodwork results. This is something that could have been done over the phone. I saw the doctor for all of 5 minutes I’d that. They are money hungry and want to get all the money they can from your insurance company. And if your insurance doesn’t cover it, they don’t care. They will still come after you and expect you to pay for it. I will never recommend this place to anyone.

My visit last week for my son went very well.
We didn’t wait too long, maybe 15 minutes.
I chose to wait in the seating area in the hall as opposed to the waiting room to limit my exposure to people with colds and flus.
He saw nurse practitioner Joan Boughey. She was so personable. All of our concerns I felt were heard. I didn’t feel like we were rushed.
I also numbed into my doctor’s nurse, Dawna. I was in last month with crazy post op side effects. She was diligent in helping me with referrals and even set my appointment. So when I bumped into her in the hall this time she greater me warmly, wanted to know how I was doing.
Very positive vibe.
One of the sign in ladies can be a bit cranky but I probably would be too if I had to deal with sick, frustrated people all day.
The sign out lady is super sweet.

I went to family care centers last year my doctor is on staff there I called & I was told she was on vacation they told me to come in to urgent care & I be seen as a walk-​in so I came in and I saw a nurse practitioner she was nice she gave me a prescription for a muscle relaxer & iduprofen I didn’t feel better so I called in about over a week later my doctor was still on vacation they told me to come back in to the walk-​in when I check in I ask the receptionist when is my doctor coming back is she going to be gone awhile she said well she only be gone for two weeks I said well is there a doctor covering for her she didn’t answer me she told me they will take me back in awhile I had to wait 45 minutes when they took me back to see another nurse practitioner I told him I was here over a week ago & I’m still in pain he gave me the same meds the other nurse did so again I called & ask who is covering for my doctor they know who she was so why didn’t they tell me? So my back pain is getting worse so I went back I ask them if they would do a mri on my back that I wasn’t getting better so yeah I got stuck with another nurse practitioner when they took me back a nurse ask what room do I put her in I heard someone say she’s back again so they gave me another nurse practitioner when she came in she said how can I help you I told her I need a mri done on my back I been in pain for over three weeks now so she order one so over three weeks I keep asking who covering for my doctor they know who my doctor is I keep telling them so they finally told me so they told me to make a appointment with her when I get my mri done so she can go over it with me so when I called to make a appointment she was on vacation too so my headache continues so when I finally see a doctor her name is gina nyugan she didn’t take the time a exprain my mri with me I had to keep asking her can you explain this to me all the awhile a nurse keeps telling her a patient is waiting is in pain so she gave me a referral to go see a spine surgeon so she was in and out in 3 minutes she was the worst doctor I ever saw there I gone to the family care in newport beach it’s a lot better the doctor’s there are great i will never go back to the family care on baker ever again! I thought urgent care means you will be see by a doctor not a nurse practitioner I went to another urgent care center & was seen buy a doctor& I was told if you don’t have a physician on staff there then I have to see as a walk-​in I do she is on vacation I told them several times who my doctor was I ask several if there was a doctor covering for her I can’t believe that my doctor would have left on vacation without a doctor seeing he patients I had to wait over 3 weeks to see the doctor who was seeing my doctor patients she did explain my mri to me she only spent 3 minutes with me this medical center is a joke what do you when you’re doctor is on vacation for three months & you have to be seen by a nurse practitioner I haven’t been back since last August

HORRIBLE! Dr. Ahmed is a complete joke. She clearly has no idea what she is doing. I told Dr Ahmed I was allergic to amoxicillin and she prescribed me a drug with penicillin! I had no idea I was taking a drug with penicillin in it. I went home took the penicillin for 2 weeks and broke out in hives all over my body, swallow face and eyes and am still getting itchy 1 week later. Hey Dr. Ahmed, AMOXICILLIN IS A SEMI SYNTHETIC DRUG THAT BELONGS TO THE GROUP OF PENICILLIN. Dumb***

I thought URGENT CARE was supposed to be urgent. Seriously been sitting with my screaming infant for over an hour. Didn’t give me an approximate wait time and keep telling me I’m next. Unfortunately, I can’t leave because this is my ONLY OPTION. I feel horrible for my son who is screaming his lungs out waiting for these assholes.

This place was great. wait time was short, front desk staff and nurses were all very talkative and seemed to be happy to be there. The Dr. that helped me out for the walk in was James Morgan and he was awesome! Very down to earth and really does care about his patients. I felt like I was having an appointment with a good friend instead of a Doctor.

First of all, they allow you to check in for urgent care online, which is a huge plus! Although, the wait for walk-​in isn’t usually too bad. Front desk staff is so nice, nurses are great, as are most of the doctors!

Lifesaver! Had no appointment, went midday and was seen within 30 minutes of walking in as a new patient. Walked out with a prescription for a new inhaler! So happy I found this place.

The service here is hit-​or-​miss. Sometimes the employees (excluding the doctors) are nice and other times, they couldn’t be bothered with you. Wait times can vary, even if you have an appointment. I’ve waited 5 minutes to more than 40 minutes. I’ve also gotten other people’s paperwork at check-​out. This is a little worrisome. I wouldn’t want my information in the hands of a stranger!
The facility itself is clean.
Dr. Chrystene Nguyen is nice and makes me feel comfortable.

Let’s start out saying I am a 28 year old male and doctors is the last thing on my mind because of course I think I am heathy and who needs to see a dr. Anyways needless to say I was scared to go see the dr.
when I met Dr, Chrystene Nguyen she was nothing but nice and easy to talk to, made me super comfortable. Also helped me quit chewing witch I have been doing for over 10 years. I was used to the impression of dr being very aloof or detached because the Dr before were like that.
I have say giving this 5 stars because of Dr Chrystene Nguyen.

My family of 5 comes here and I love the attention the nurses always give my family. The dr’s are even more caring. The professional staff and attentiveness are what made my choice easy in choosing my family dr. THANK YOU! Thank you for staying devoted, caring, respectful and honest.
Love, The Garcia family

My family and I have been coming here for years. When I was a teeter tot, i was a patient of Dr. Gunay (pediatrician) down the hall until she finally had the heart to tell me I was too old to see her when I was in my late teens. I am personally a patient of Dr. Jared Williams. He’s an incredible doctor who is very knowledgeable and very kind. The whole team, whether it’s his nurse practitioner (Christina Williams), any of the other nurses, the front desk check in/​check out staff, any of the other doctors, or Dr. Williams himself, myself and my family always feel that they truly care and not like we’re on a patient factory assembly line. The team here truly makes you feel like you’re family and after having had bad experiences with previous doctors, I am truly appreciative of this. It’s also convenient that they have urgent care here and if I am ever unable to make it during their hours, I happily go to the Newport Beach location, which I also love (Dr. Cumberland is amazing!!)! I can also go to any of their other locations (Irvine, Fountain Valley, etc.). This site rocks because you can just walk down the hall for xrays, blood tests, etc. and that makes things so easy! They are also affiliated with Hoag, and that makes life so much easier because they can send doctors messages and share info like what meds you’re allergic to and see recent medical/​prescription history, which is a nice plus because it’s an invaluable tool in providing superb medical care. You can also do self-​check in when you walk in, which is awesome because it tells you your copay, etc., and then prints out everything and you’re ready to go see the Dr. And they also have this cool online portal thing where you can do cool things like send your doctor messages and review messages from them. Finally, you know you’re in good hands when your doctor was voted one of Orange County’s best doctors by both his fellow peers AND his patients! Keep up the great work, guys! Thanks for the superb care! :)

I went to Family Care yesterday and was extremely disappointed. I was visiting from Northern California for the holidays when I contracted a horrible sinus and ear infection. I arrived at 10:30am and was told there were 5 people in front of me. I was finally seen at 2:45pm. They said that regular appointments took priority over urgent care walk ins. It is my understanding that Urgent care facilities are normally separated from appointment based facilities. I am affiliated with a hospital that has Urgent Care facilities in Northern California and our urgent care facility is designed to provide an option to the ER room. I can not make an appointment in advance. The business model at Family Care Centers clearly does not follow that premise. It places the walk in patient at a disadvantage, yet they still charge near ER room prices. Their web site says … WHy wait for 2 to 3 hours in a crowded hospital emergency room for urgent medical attention… Misrepresentation! When I asked if I could have made an appointment, they said only if you are a regular patient of the facility. During that time of nearly 5 hours they accepted probably 20 ‘appointment’ patients. In defense of the staff, they performed professionally and were compassionate to my long wait (and the others experiencing the similar fate). I later find out from another Doctor that the diagnosis required antibiotic ear drops and I was prescribed an oral antibiotic. I realized this after waking up the next day with the entire right side of my face in pain and my outer canal completely closed. Now I am trying to get a new prescription and they want me to come back. No way! I invite Family Care Center Senior Management to contact me to further discuss. If you need urgent care, go somewhere other than here.

The receptionist is extremely emotion less. When I called to make an appointment I was told just to come in as a walk in, than she completely ignored us and let other walk in go first, when I asked her what was going on she just said oh I don’t know what happened. Bad service. It’s ok that I had to wait, it’s not ok to let other patients cut.

I would have to agree with the previous reviewer. When I arrived as a walk-​in, there were six people in the waiting room. When I left, after waiting for 90 minutes without being seen or talked to after filling out the new patient forms, the waiting room was full. DO NOT GO IN AS A WALK-​IN. If your insurance doesn’t cover the visit, they will be reluctant to see you. I wouldn’t return to this location even if my insurance changed and I was covered. Also, the new patient forms have a lot of nosey personal questions that seem to have nothing to do with medical care. More like marketing and information gathering. My first and last visit was disappointing.