Wells Fargo Bank

This bank made me feel like a criminal today… I went in to cash a check written to me by a friend. I thought it would be more convenient to go there, because it’s closer than my bank is to where I work. They asked me 20 questions, «why don’t you bank with is» & «has this person ever written you a check before?». A manager came to ask me questions & then they left with the check & my ID to «verify» the check… for over 5 minutes. Long story short they wouldn’t cash it! My friend — who wrote the check reached out to me an hour later & said «WF has been calling & said they had a fraudulent check! I told them that it wasn’t fraudulent & I’m so sorry for the inconvenience «. This is why I will never bank with them!

I went in to close a savings account that was charging me monthly, which is not ideal for a college student. They were SO nice, helped me quickly and immediately sat me down with Krista, a banker who helped me to close my extra account no questions asked.
When she saw that I had been charged, she offered to call the branch that had originally opened my account to credit me for the account fees. What?! In addition, when she couldn’t get a hold of the branch manager, she took the initiative to take care of it herself later in the day and said she would call me to let me know when it was taken care of. Now that is good customer service. Didn’t waste my time and took care of the problem! Thanks Krista!

Terrible — avoid.
I went in this week to have my debit and credit cards reissued in my married name. Simple, I would think, right? This is the second time I have tried to make this happen, so I was hoping I would not have to revisit the issue a third time. Ha. Hahaha.
I chatted with a banker named Charles who told me he could help reissue my debit card, he’d fax a form to the credit office to have my credit card reissued, he’d make sure I had access to our shared checking account, etc etc. Great!
No. Not only did I not gain access to the correct accounts via ATM or online, Charles managed to cancel my existent debit card and report it as lost or stolen.
I discovered this immediately when I attempted to withdraw cash from the ATM at the very same branch and my card was rejected.
I walked back inside, not five minutes after my initial interaction, and spoke to a manager. She could not un-​cancel my card, but offered to rush me a replacement debit card, 2 business days. I explained that Charles had already ordered a new card in my new name, and asked if she could rush that. Yes, she said she could.
I just got an email from WF saying my new card shipped and I should have it in 10 business days.
Beyond useless.