Chase Bank

Apparently some people are rating the website or other aspects of Chase banking, I’m rating this branch at the address above. I tend to forget to rate banks. I went into this branch though I usually avoid going into banks because I hate to wait in line, but mid-​day there was no wait and I got very friendly service. The woman who helped me was a quietish person, friendly, and helpful. No complaints, if all banking were this easy and friendly then I wouldn’t insist on only using the ATM.

Without exception this is the worst branch. Considering the magnitude of the number of Chase branches one would imagine the senior operations people would be exceptional… they are in a way… exceptionally poorly trained.
No system of oversight in place.
Ask 3 different employees the same question and you will get 3 different answers.
And the best people have been transferred out: Edgar & Angie!
will never use them again… you can bank on it.

I came to the bank today with a complicated issue. My banker Michal took the time and patience to work through it to completion. I couldn’t be more impressed or satisfied with the professional attention I received. Excellent, highly recommended!

As a small business customers I could not be happier with the service and array of products they provide. My needs are always met in a timely manner. Their banking staff is highly knowledgble and friendly.

Services like «quick pay» are available, though the representatives are not well-​versed to inform their customers about the fine print and holds on funds.
When deciding to try out this free transfer service, they hold the amount for 5 days, without informing the customer.
In my checking account — it shows that the funds are available.
When speaking with Jeff — he ultimately got frustrated as I tried to explain that it appears in my account that the funds are there. He repeatedly said, «I can’t explain it to you any other way. I need to move on to my next thing for today.» I was cut off mid-​sentence 3 times when trying to simply explain that I still see the funds available in my account.
This is the kind of attitude and service that belittles and gives me a good reason to switch banks.

Horrible.