Corte Madera Shoe & Luggage Repair

If you look at the reviews you will see issues with customer service! Well I can tell you that this owner needs to train his staff.
Three pairs of shoes to be fixed. About $ 400 worth of business, you lost today.
Your job is to help!!! Not to say «we prefer not to do this type of work»
Do your best!!!
Best efforts!!!
I will do what I can!!!
There’s your answers, that won’t cost you a dime, but your staff (possibly your son) just cost you a loyal customer and $ 400.

This is a wonderful family-​run business. Courtesy and good work appear to be the hallmarks of their business. I have taken several items in, and was very pleased with the results. Mauro, the owner, also gave me a great idea for a purse repair. Prices are very fair, and short wait times for pick-​up. Mauro’s son, who also works in the business, is a polite, professional young man who reflects the «please the customer» attitude that is always so apparent in the shop. Each time I’ve been there, there are always other customers waiting or being served, a good indication that people love this store and its owner. I will definitely continue to bring my shoes/​boots here!

This is my favorite shoe repair business. Does great work, goes out of his way to fix
shoes and is just a nice guy.
Brought in my favorite shoes of all time. I have had a zillion miles on these designer sandals with heels. Not only that, but have had more compliments on them than any other item
I have ever owned. Well, nobody would fix them, except this shop. They lasted 4 more
years.
They just broke. I am going back in to ask if he can do it again! I totally understand if
he can’t. This place does anything possible to help save your favorite shoes.
I wish I had known about this place 10 years ago.

Great fast and friendly service from knowledgable staff! Very happy with work and will be back. Thank you. They also sell brushes, cleaning and polishing supplies and brushes.

I am writing this review hoping that the owner will read and rethink his attitude about customer service. The worker (s) and the owner of this business are too proud of their craftsmanship and fail to address customer satisfaction. Even they accuse their customers that they are too picky.
I have noticed the the half soles they placed for a pair of boots and flats were not blended to the original soles (shaving off the end of the half sole to create a smooth transition) as well as the two other pairs I just had them worked on, so asked if they can do something about it. To my surprise, their first response was «we can’t do anything about it, and that you are not going to get anything better anywhere else». The worker who I first was talking to even said that blending the half soles is this store’s signature and nowhere else around here does it. (c’mon, I have had all my half soles blended this way since 25 or so years ago, although this is the only shoe repair store I have used in Marin/​Corte Madera area.)
I asked again, and the owner came out and told me the same thing (this is what you get, not going to get anything better anywhere else…) and «sometimes we get customers like you who are picky…» as if it is my fault. My jaw dropped at this point. I suppose they felt insulted of their craftsmanship, but this is about if customers are satisfied with ‘their’ work. Nothing to do with what other stores can/can’t do, or if I was too picky. Sadly what they failed to see was that their argument made them look worse because it is saying that I *had* to be satisfied with their work even if it was sub-​par because nobody else can do it better. It’s ok sometimes things needs re-​work. Stuff happens.
If they think they can’t do anything about it because they are afraid of damaging the shoes (which the owner mentioned later in the conversation), they should have just said that in the first place. I would have understood that it was their best.
All I wanted was for them to take a good look at the soles of my shoes and see which part I am talking about and attempt to address, either by re-​working or telling me the reason (s) why what I am requesting can not be done. It is the willingness to have an open discussion and to accommodate their customers.

Unilocalers are on point with the five star reviews!
I recently brought in two of my favorite pairs of boots that were in need of some serious TLC. The rain destroyed the lining on one pair and the soles were worn down on the other. The crew at Corte Madera Shoe & Luggage Repair fixed them in less than a week and they look amazing. The owner is extremely friendly and charged a very reasonable price. Keep in mind they are cash or check only and you pay when you pick them up. If your purse, shoes, or luggage need to be repaired give them a try!

Did a great job repairs my boots and pumps. I thought the pumps were a little on the pricey side for the repair.

The sole on one of my nice Italian leather shoes decided to detach while I was shopping for a suit. I didn’t have any other shoes with me, so the nice people here had my shoe fixed better than new for me in about an hour, for a more than reasonable price. I’m a very pleased customer.

New customer and I’ll be coming back. New zipper tab on boots. I don’t like it but didn’t ask before handing them over what it would look like. Heels replaced on ballet flats and they look good. Both shined up very nice. I was told to pick up in a week
Fyi only cash or check

I’ve sadly been suffering through the service at Larkspur Landing Shoe repair for years– often waiting 1 – 2 weeks for the most simple repairs.
After glancing at Unilocal,I decided to give Corte Madera Shoe Repair a try. Walked in needing new bottoms on my heels. He said he’d do it right then and there and he sure did! 3 minutes later I was walking out WITH my fixed shoes. Wow– why didn’t I do this YEARS ago? They have a new faithful customer in me.

The owner of this store is so nice and helpful! He does an amazing job and even helped me replace my watch battery as a favor, since they no longer offer that service anymore. I have even had keys cut here before, and will continue to give them my business as much as I can because they are so kind.

I love these guys! When I took my first item here, a pair of Chanel pumps, to have the toes (not sure of the technical term) redone, they came back looking like new! They had gone above and beyond my expectations by polishing the shoe and repainting the sole. Ever since then I have been bringing my shoes and bags here and I continue to be impressed. Everyone that works here (that I have worked with) is polite, professional and knowledgeable. Definitely my go-​to spot!

What a find! I already had 6 – 7 pairs of shoes done (bottoms and heals) and very impressed by the craftsmanship that went into my shoes. This is by far the best shoe place I have eve been a customer of.

These guys are awesome!!! They are honest and know their stuff! Reasonable prices and fantastic workmanship. I HIGHLY recommend!

Went in today to get new heels on a pair of shoes. The clerk explained to me that because of the way the shoes were made, they would not be able to guarantee their work on my shoes and I got the impression it would be ill-​advised to attempt a replacement of the heels. So I declined to do so. But golly gee — I really appreciate the honesty and integrity of this store. It is so nice to know that there are retail outfits like Corte Madera Shoe and Luggage Repair that really care about their customers. I will be back for my next shoe repair and I come all the way from Novato!

WOW!
What a find!
This Shoe Repair is really fabulous. I adore the crossed legged sculpture signage– surprisingly creative and playful. The shop itself is also quite polished and organized, which I appreciate.
My most favorite boots needed new zippers, so I brought them in, fingers crossed. The friendly cobbler explained that they didn’t replace zippers, but he felt confident that he could repair them. He also gave me the name of a competitor that could actually replace the zippers, if that was my preference.
I was so smitten with the tidy shop and his honesty that I decided to try the repair route. Pricing was reasonable, so what could I lose?
My boots were ready when promised and they look brand new. The zippers are perfect and I’m so pleased to be wearing my boots again.
I’ll be a regular at Corte Madera Shoe Repair, cash or check in hand.

This is my go to place to stretch out my TOMS wedges and any new pairs of shoes I get that need stretching. I’ve also brought a few pair of my boots to be fixed here as well. Staff is very friendly and honest when it comes to repairing shoes. Also, This is one of the few places in Corte Madera where the staff is super friendly to you here.

Lovely, friendly, straight-​up, honest folk work here. Been bringing my shoes, boots and broken luggage zippers for years and I am continually impressed with their work. You will not find better shoe guys anywhere!

Have been bringing my shoes here to be polished, waterproofed, and get the soles and heels replaced for years. They magically bring my favorite party shoes back to life after way too many hours of dancing & debauchery. Quick service and upfront about prices. Won’t go anywhere else :)
Ps cash or check only!

I didnt really know what to expect when I went in to get my shoes repaired, as I had never gotten a pair repaired before. I was floored by how good the service was– fast, friendly, and honest! I came it to get my shoes (a pair of flats which has lost the heel) and I was in and out in less than three minutes.
They did an absolutely amazing job. My shoes looked better than new– perfectly black, leather felt stiffer, everything was perfectly cleaned and re-​stained, and the heel piece was fixed to a degree far beyond my satisfaction. The prices were amazingly reasonable, too!
I would recommend this place to anyone!