JCPenney

Good prices. But horrible customer service. Tried to buy a watch. Not a single person was at the jewelry department. Came back an hour later, only one person was working.

No one was there to help in the men’s jeans department. Poor store layout. Go somewhere else where you might actually get helped.

Absolutely terrible customer service. I stopped in on my lunch break to look at some of the suits on sale and asked for some assistance in sizing. I was told someone would be right over I waited 20 minutes and asked again and the cashier told me I would have to wait because they didn’t have time. She then proceeded to go back to gossiping with the other cashier! I was in shock as I was prepared to spend a couple hundred dollars but I walked out after standing there for a few more minutes and repeatedly receiving nasty looks from the cashier! I will take my money elsewhere and suggest everyone else do the same! I am disgusted by the way they treat customers who are willing to spend their hard earned money!

Best watch associates in town.
I tried the place where I bought the watch «Kohls» to get them to re-​size it, but they would not re-​size it without my receipt which was in New York City. So I got my receipt, took back the watch to Kohls went to JCPennys knowing they sale the watch I wanted, and they re-​sized it for me for free, and were very nice and professional. Would go back here for watches, repairs, and re-​sizings.
JCPenny has also done an entire re-​model of the inside, surprised me when I walked in since the last time I went was super ghetto.
I did pick up a couple cat shirts «Check Meowt» and «Come at me bro» haha.

JC Penney has been here for a LONG time. We’ve stopped and shopped there and will most likely continue to do so because they do have sales that make the prices comparable to everywhere else.
However, this visit was just to have a watch battery replaced. Simple enough, right? WRONG! I stood in the middle of their jewelry department for a solid 15 minutes (you try it) waiting for SOME kind of acknowledgement — nevermind help. NOTHING. Two ladies working there both saw me, both KNEW I was there for something.
Yes, they were waiting on other people but they were also running about getting items out of cases, going to answer the phone, looking for other things. Not ONCE did any of them say, «someone will be right with you,» or «it’ll just be a moment,» «kiss my @#$%» or ANYTHING!
I’ve worked in retail and the customer service business for over 30 years and that level of disregard to the customer is unacceptable. I ended up leaving and going to a local watch repair shop where I was in, helped, and out in UNDER 5 minutes.
We may go back to Penney’s for other things, but it will NOT be in the jewelry department. Shame, too, because I saw a Seiko there I liked.